How to read the report
The report is a PowerPoint presentation and serves as a starting point for efforts to improve the work environment in your unit.
- Review the survey results, conduct a risk assessment and discuss relevant issues with your safety representative, using fellow managers as resources.
- Define roles in the process. Will you lead the feedback meeting yourself, or will you get assistance to facilitate it? Who will take notes to ensure the results from the meeting are documented?
Once the survey results are available, review them with the senior manager. You may choose to involve the safety representative and an HR adviser. Together, you will plan the feedback meeting.
Important discussion points:
- Are there any specific aspects of the results that the manager and/or safety representative notice?
- Allow space for the manager to express and process their reactions.
- Consider strategies to avoid defensiveness if some results are negative.
- How should group work be organised (group composition)?
- How should areas for follow-up be prioritised?
- Consider the manager’s role in the feedback and action meeting.
- Plan for how to follow up on the results after the feedback meeting.
Watch a video on how to read the report:
Risk assessment
Conduct a simple risk assessment to identify any particular challenges, such as ongoing or simmering conflicts, planned or completed reorganisations, other relevant processes, language barriers, resource shortages, lack of computer access, or holiday periods.
The ARK report highlights the following risk factors:
- Handling of unwanted incidents
- Conflict management climate
- Conflict climate
- Psychological safety with both colleagues and management
- Role ambiguity with both colleagues and management
Low scores and large standard deviations might indicate a risk of unacceptable conditions arising. In such cases, risk-reducing measures should be developed.
A simple risk assessment can follow four steps:
- Identify the sources of risk
- Consider what could happen and how likely it is
- Determine what we can do to prevent it
- Develop measures and plan further efforts