Amandeep Dhir

• Tandon, Anushree; Dhir, Amandeep & Islam, Nazrul (2024). Mobile Health Interventions for Cancer Care and Support: The Next Level of Digitalization in Healthcare? IEEE transactions on engineering management. ISSN 0018-9391. 71, s. 6173–6189. doi: 10.1109/TEM.2023.3243724.
• Malodia, Suresh; Filieri, Raffaele; Otterbring, Tobias & Dhir, Amandeep (2024). Unlocking Social Media Success: How Prosumers Drive Brand Engagement through Authentic Conversations with Consumers. British Journal of Management. ISSN 1045-3172. doi: 10.1111/1467-8551.12823.
• Jain, Monika; Talwar, Shalini; Rastogi, Rashmi; Kaur, Puneet & Dhir, Amandeep (2024). Policy stimulation for the electric vehicle industry: An analysis of mainstream media discourse. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3750.
• Bhatia, Meena; Meenakshi, N.; Kaur, Puneet & Dhir, Amandeep (2024). Digital technologies and carbon neutrality goals: An in-depth investigation of drivers, barriers, and risk mitigation strategies. Journal of Cleaner Production. ISSN 0959-6526. 451. doi: 10.1016/j.jclepro.2024.141946.
• Dhir, Amandeep; Kaur, Puneet; Hassan, Sharfa & Vrontis, Demetris (2024). Reimagining our futures together: An early bird's-eye view of inclusive organizational behavior. Journal of Organizational Behavior. ISSN 0894-3796. doi: 10.1002/job.2776.
• Malodia, Suresh; Otterbring, Tobias; Taheri, Babak & Dhir, Amandeep (2024). How Negative Framing Affects VR Tourism Adoption: Exploring the Role of Travel Anxiety During Crisis Events. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875241234387.
• Dhir, Amandeep; Madanaguli, Arun; Jabeen, Fauzia; Yahiaoui, Dorra & Quaglia, Roberto (2024). Consumer response to the new normal: examining the role of anticipated recovery, smart governance and prosocial behavior in driving satisfaction. International Marketing Review. ISSN 0265-1335. doi: 10.1108/IMR-12-2021-0386.
• Sadeghi R., Kiarash; Ojha, Divesh; Kaur, Puneet; Mahto, Raj V. & Dhir, Amandeep (2024). Explainable artificial intelligence and agile decision-making in supply chain cyber resilience. Decision Support Systems. ISSN 0167-9236. 180. doi: 10.1016/j.dss.2024.114194.
• Meenakshi, N.; Dhir, Amandeep; Kaur, Puneet; Mahto, Raj V. & Nicolau, Juan Luis (2024). Is Travel Resurgence in the Post-Global Health Emergency a Form of Revenge Travel? A Multi-phase Qualitative Study. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875241234388.
• Dhir, Amandeep; Talwar, Shalini; Raj, Sahil; Sampat, Brinda & Nicolau, Juan Luis (2024). A Time-lagged Examination of Voluntary and Task-related Green Behavior in the Travel Industry. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875241230008.
• Sharma, Shavneet; Singh, Gurmeet; Islam, Nazrul & Dhir, Amandeep (2024). Why Do SMEs Adopt Artificial Intelligence-Based Chatbots? IEEE transactions on engineering management. ISSN 0018-9391. 71, s. 1773–1786. doi: 10.1109/TEM.2022.3203469.
• Sharma, Shavneet; Islam, Nazrul; Singh, Gurmeet & Dhir, Amandeep (2024). Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems? IEEE transactions on engineering management. ISSN 0018-9391. 71, s. 1846–1861. doi: 10.1109/TEM.2022.3157976.
• Luqman, Adeel; Zhang, Qingyu; Talwar, Shalini; Bhatia, Meena & Dhir, Amandeep (2024). Artificial intelligence and corporate carbon neutrality: A qualitative exploration. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3689.
• Issac, Abraham Cyril; Dhir, Amandeep & Christofi, Michael (2024). True knowledge vs empowering knowledge: conceptualizing a theory of mindfulness and knowledge transfer (TMKT). Journal of Managerial Psychology. ISSN 0268-3946. doi: 10.1108/JMP-05-2022-0217.
• Chaudhary, Sanjay; Kaur, Puneet; Ferraris, Alberto; Bresciani, Stefano & Dhir, Amandeep (2024). Connecting entrepreneurial ecosystem and innovation. Grasping at straws or hitting a home run? Technovation. ISSN 0166-4972. 130. doi: 10.1016/j.technovation.2023.102942.
• Malodia, Suresh; Islam, Nazrul; Kaur, Puneet & Dhir, Amandeep (2024). Why Do People Use Artificial Intelligence (AI)-Enabled Voice Assistants? IEEE transactions on engineering management. ISSN 0018-9391. 71, s. 491–505. doi: 10.1109/TEM.2021.3117884.
• Perotti, Francesco Antonio; Dhir, Amandeep; Ferraris, Alberto & Kliestik, Tomas (2023). Investigating digital technologies' implementation in circular businesses: Evidence from the going circular path. Journal of Management & Organization. ISSN 1833-3672. doi: 10.1017/jmo.2023.60.
• Corazza, Laura; Cottafava, Dario; Torchia, Daniel & Dhir, Amandeep (2023). Interpreting stakeholder ecosystems through relational stakeholder theory: The case of a highly contested megaproject. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3601. Fulltekst i vitenarkiv Vis sammendrag

  Managing stakeholders' concerns in megaprojects with an inclusive and ethical vision is a current open challenge. To overcome company-centered stakeholder-management practices, an ecosystem view, (i.e., one based on the network of relationships among involved stakeholders), should be adopted by designing bottom-up participatory stakeholder mapping processes that include the stakeholders affected by the construction of a megaproject. This paper presents an analysis of the stakeholder ecosystem of a contested megaproject in Italy (the Turin–Lyon high-speed rail) aimed at identifying similarities and discrepancies in stakeholder identification and prioritization between the managers' perception and an ecosystem point of view. The study followed a mixed-method approach. By coding the self-declared statements from 21 interviews with middle and top managers of the organization in charge of the construction and visualizing the emerging network of actors through a social network analysis and the use of centrality degrees, the most relevant stakeholders are identified. Our findings reveal how the prioritization of stakeholders obtained through the centrality degrees significantly differs from what the managers declare in reference to the concept of salience, highlighting how a bottom-up stakeholder mapping process—by including the stakeholders themselves in the mapping process—should be designed and reiterated during the whole life of a megaproject in order to adopt an inclusive stakeholder management approach.

• Chaudhary, Sanjay; Dhir, Amandeep; Meenakshi, N. & Christofi, Michael (2023). How small firms build resilience to ward off crises: a paradox perspective. Entrepreneurship and Regional Development. ISSN 0898-5626. doi: 10.1080/08985626.2023.2265327. Vis sammendrag

  Despite crises being a dominant theme in organizational research, little inquiry has been conducted into how small firms built resilience and coped with uncertainties created by the COVID-19 pandemic. In this study, we explore the challenges faced by small firms during this crisis and how they handled it and built resilience. We collected qualitative data using the open-ended essay method to answer our research questions. Findings reveal that small firms encountered challenges that were predominantly related to employees, technology, and liquidity. Three key paradoxes also emerged during the crisis: short-term and long-term performance, efficiency and adaptability, and safety and profit. The findings further revealed that small firms employed digitalization, prior and new knowledge, and leadership to cope with these challenges. By elucidating these challenges and coping strategies, the research contributes to the existing literature on resilience in small firms. Our findings emphasize that the survival prospects of small firms during the COVID-19 crisis depended on understanding potential paradoxes that needed to be resolved and utilizing the coping mechanisms developed to build resilience.

• Otterbring, Tobias; Arsenovic, Jasenko; Samuelsson, Peter; Malodia, Suresh & Dhir, Amandeep (2023). Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses. British Journal of Management. ISSN 1045-3172. doi: 10.1111/1467-8551.12765. Fulltekst i vitenarkiv Vis sammendrag

  Employee proactivity has been discussed as a key predictor of firm success and organizational performance. However, previous proactivity research has rarely focused on customers, and the few available proactivity studies from retail settings are either cross-sectional, solely based on subjective outcomes (e.g. customer satisfaction) or restricted to aggregated data of objective outcomes (e.g. profits per store). We investigate the causal effect of employee proactivity in retail service encounters on customers’ actual purchase behaviour and satisfaction ratings at the fine-grained level of individual customers. By integrating theories on social perception with prior proactivity findings, we find that employee proactivity positively predicts customers’ shopping responses. This finding extends from correlational to experimental designs across sample types and paradigms, is replicated in actual retail settings, and is mediated by customers’ perceptions of employee warmth and competence. Furthermore, the effect generalizes across several focal outcomes, including behavioural variables (spending and purchase likelihood), and is moderated by the time to employee-initiated contact in a way that goes against customers’ own beliefs. In sum, the present research quantifies the financial consequences of employee proactivity and indicates that in ordinary retail service encounters, high proactivity can compensate for delays, thus counteracting the aversive aspects of waiting.

• Pitafi, Abdul Hameed; Rasheed, Muhammad Imran; Islam, Nazrul & Dhir, Amandeep (2023). Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media. Technovation. ISSN 0166-4972. 128. doi: 10.1016/j.technovation.2023.102874. Fulltekst i vitenarkiv Vis sammendrag

  The research analyzes the associations between enterprise social media (ESM) visibility affordance (i.e., message transparency and network translucence) and employee agility performance through knowledge transfer (knowledge acquisition and knowledge provision) in organizations that have applied ESM. Utilizing the communication visibility theory, this study further examines the moderating role of task interdependence in strengthening the interactions between knowledge transfer and employee agility performance. We conducted two studies, one in China (347 samples) and the other in the United States (335 samples) to cross-culturally test our research model. Our results indicate that message transparency and network translucence have significant positive associations with employee agility performance in both studies. The findings also show that knowledge provision mediates the relationships between ESM visibility affordance and employee agility performance in both samples, while knowledge acquisition mediates the association between ESM visibility affordance and employee agility performance in the Chinese sample but not in the U.S. sample. Further, task interdependence moderates the link between knowledge acquisition and employee agility performance in China and the United States. However, task interdependence moderates the relationship between knowledge provision and employee agility performance in China but not in the United States. The implications for theory and management are also discussed.

• Talwar, Shalini; Dhir, Amandeep; Luqman, Adeel; Gupta, Jaya & Gugnani, Ritika (2023). Charting the path toward a greener world: A review of facilitating and inhibiting factors for carbon neutrality. Journal of Cleaner Production. ISSN 0959-6526. 423. doi: 10.1016/j.jclepro.2023.138423. Fulltekst i vitenarkiv Vis sammendrag

  The carbon neutrality (CN) literature has witnessed a mushrooming growth but also limited attempts to systematize the mass of evidence running in multiple directions. The consequent accumulation of fragmented insights can confuse concerned stakeholders, causing them to neglect or miss crucial discussions. Our study addresses this concern by undertaking a systematic literature review (SLR) of congruent studies to delineate the facilitating and inhibiting factors that support or impede the efficacious achievement of CN targets. Given the vastness of the extant literature, we limited our review to five sectors: manufacturing, energy, transportation, agriculture, and construction (METAC), since these are known to be among the highest contributors to emissions. Using a rigorous search and filtration protocol, we shortlisted 149 studies for inclusion in the review. Going beyond the curation of insights and identifying research gaps to suggest potential research questions for future investigations, our SLR contributes significantly by synthesizing facilitators and inhibitors from the reported evidence. At the same time, identifying stimulating forces and impeding hurdles helped us highlight areas requiring policy attention and managerial action to support the achievement of CN targets.

• Meenakshi, N.; Dhir, Amandeep; Mahto, Raj V.; Nicolau, Juan Luis & Kaur, Puneet (2023). Travelers’ Coping Strategies in the Backdrop of Revenge Tourism. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875231193596. Vis sammendrag

  The recent COVID-19 pandemic was a large-scale, prolonged crisis for the tourism industry. However, there has been an unprecedented surge in travel in the post-pandemic period. This study explores the motivation and coping strategies employed by travelers in the post-pandemic period. A multi-stage qualitative study was undertaken using three waves of data collection with travelers who engaged in revenge tourism in the post-pandemic period. Findings revealed that disengagement was the main motivation to travel during this period. Three coping strategies were employed by travelers to overcome the crisis—engaging in growth, seeking strength, and hope and cautious optimism. Coping strategies employed by travelers enabled them to overcome the tensions experienced during the pandemic lockdown. These findings present a clear delineation of how travelers recover from the adversities of a pandemic crisis to travel again in its aftermath, thus contributing significantly to the tourism literature.

• Talwar, Shalini; Dhir, Amandeep; Islam, Nazrul; Kaur, Puneet & Almusharraf, Ahlam (2023). Resistance of multiple stakeholders to e-health innovations: Integration of fundamental insights and guiding research paths. Journal of Business Research. ISSN 0148-2963. 166. doi: 10.1016/j.jbusres.2023.114135. Fulltekst i vitenarkiv Vis sammendrag

  Consumer/user resistance is considered a key factor responsible for the failure of digital innovations. Yet, existing scholarship has not given it due attention while examining user responses to e-health innovations. The present study addressed this need by consolidating the existing findings to provide a platform to motivate future research. We used a systematic literature review (SLR) approach to identify and analyze the relevant literature. To execute the SLR, we first specified a stringent search protocol with specific inclusion and exclusion criteria to identify relevant studies. Thereafter, we undertook an in-depth analysis of 72 congruent studies, thus presenting a comprehensive structure of findings, gaps, and opportunities for future research. Specifically, we mapped the relevant literature to elucidate the nature and causes of resistance offered by three key constituent groups of the healthcare ecosystem—patients, healthcare organizational actors, and other stakeholders. Finally, based on the understanding acquired through our critical synthesis, we formulated a conceptual framework, classifying user resistance into micro, meso, and macro barriers which provide context to the interventions and strategies required to counter resistance and motivate adoption, continued usage, and positive recommendation intent. Being the first SLR in the area to present a multi-stakeholder perspective, our study offers fine-grained insights for hospital management, policymakers, and community leaders to develop an effective plan of action to overcome barriers that impede the diffusion of e-health innovations.

• Madanaguli, Arun Thirumalesh; Dhir, Amandeep; Kaur, Puneet; Mishra, Shreya & Srivastava, Shalini (2023). A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. doi: 10.1080/15022250.2023.2221214. Fulltekst i vitenarkiv Vis sammendrag

  The study offers a comprehensive and critical systematic literature review (SLR) alongside an analysis of recent literature regarding the significance of corporate social responsibility (CSR) within the hotel industry.The study utilizes the SLR method to consolidate the relevant literature on CSR initiatives in the hotel industry context. Content analysis led to the identification of 100 pertinent studies, which contributed to the formation of diverse research themes, identification of research gaps, exploration of potential future research paths, and the creation of a research framework. The five thematic areas of research are the role of (1) employees in CSR initiatives, (2) customers in CSR initiatives, (3) CSR and business performance, (4) CSR and reporting, and (5) CSR and sustainability. The findings are synthesized into a hotel-based CSR research framework. By providing valuable insights on strengthening CSR in the hotel industry, this study is one of the first SLR study that focuses explicitly on CSR in hotels and will be valuable for both practitioners and researchers.

• Chaudhary, Sanjay; Kaur, Puneet; Alofysan, Hind; Halberstadt, Jantje & Dhir, Amandeep (2023). Connecting the dots? Entrepreneurial ecosystems and sustainable entrepreneurship as pathways to sustainability. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3466. Fulltekst i vitenarkiv Vis sammendrag

  While the exponential growth of entrepreneurial ecosystem research has dramatically increased our understanding of the role of context in entrepreneurial outcomes, our knowledge of entrepreneurial ecosystems and environmentally sustainable entrepreneurship is still fragmented. There is ambiguity on how entrepreneurial ecosystems influence sustainable entrepreneurship and what factors facilitate or constrain sustainable entrepreneurship. We attempt to take stock of the extant scholarship on entrepreneurial ecosystems and synthesize studies examining their linkages with sustainability. We systematically reviewed 77 articles identified in the World of Science and Scopus databases to discuss the main themes. The content analysis uncovered four key themes: (a) how entrepreneurial ecosystems become more sustainable, (b) the role of entrepreneurs, (c) the role of universities, and (d) the outcomes of sustainable ecosystems. The findings reveal that interactions between different actors, including customers, suppliers, institutions, governments, and universities, can result in a sustainable entrepreneurial ecosystem. The novelty of our study arises from integrating extant studies on entrepreneurial ecosystem and sustainability in a systematic and replicable manner. We observed heightened attention to the environmental challenges in ecosystem literature and entrepreneurs' expanded roles in generating ecological and social value. Future studies can further evaluate the effectiveness of entrepreneurial ecosystems to examine whether creating an entrepreneurial ecosystem has a similar value while achieving sustainable development goals across varied contexts.

• Acharya, Chandan; Sigdyal, Pratigya; Ojha, Divesh; Patel, Pankaj C. & Dhir, Amandeep (2023). Knowledge codifiability, common interests and knowledge transfer: the inhibiting role of system dependence under increasing novelty. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-10-2022-0775.
• Hina, Maryam; Chauhan, Chetna; Sharma, Rajat & Dhir, Amandeep (2023). Circular economy business models as pillars of sustainability: Where are we now, and where are we heading? Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3480.
• Bamel, Umesh; Talwar, Shalini; Pereira, Vijay; Corazza, Laura & Dhir, Amandeep (2023). Disruptive digital innovations in healthcare: Knowing the past and anticipating the future. Technovation. ISSN 0166-4972. 125. doi: 10.1016/j.technovation.2023.102785. Vis sammendrag

  The twin focus on healthcare and digital transformation during the past two decades, which was intensified by the COVID-19 pandemic to an unanticipated level, has resulted in the mushrooming of literature in the area. While this has enriched the available insights, it has also created a certain amount of confusion, and there is now a need to make sense of what has been achieved before undertaking research that contributes more meaningfully to theory and practice in the area. Motivated by this need, we systematically analyze and evaluate the existing empirical research on the topic of disruptive digital innovations in healthcare. We followed a five-step approach to identify and analyze 42 congruent studies spread across domains, publishers, and geographies to achieve our objective. The outcome of our review is a conceptual framework that could serve to motivate and support future research. First, we presented a bibliographic sketch of the literature to clarify the milieu and descriptives. Next, we performed content analysis to organize the existing evidence into meaningful streams. Towards this end, we followed a structured approach to the review by defining the scope through a matrix–form conceptual framework to guide thematic analysis. Accordingly, we reported on the findings from three perspectives—theoretical, enabler, and barrier—anchoring them in four innovation implementations/outcomes: products, services, processes, and business models. Our analysis suggests that existing scholarship has drawn upon various interdisciplinary theories to map the enablers as well as the barriers that may inhibit the adoption and usage of these disruptive innovations. Based on the findings of our structured approach, we offer useful recommendations to advance research and practice in this field.

• Dhir, Amandeep; Talwar, Shalini; Islam, Nazrul; Alghafes, Rasha & Badghish, Saeed (2023). Different strokes for different folks: Comparative analysis of 3D printing in large, medium and small firms. Technovation. ISSN 0166-4972. 125. doi: 10.1016/j.technovation.2023.102792. Vis sammendrag

  Industry 4.0 technologies such as 3D printing have radically transformed innovative outcomes for firms in terms of product design and offerings in the recent past. Acknowledging the impact, existing scholarship has delved into different dimensions of this technology and outcomes of its adoption, yet when compared with the scale of industrial activity globally and the varied possibilities associated with the adoption of this relatively new technology, the literature is woefully lean. Discussions and conversations on facilitators and inhibitors of adoption and continued usage are still nascent, particularly when one ponders upon specific insights related to sectors and firm size. The present study seeks to address this paucity by using the lens of firm size. Specifically, the study examines how firm size impacts various positive and negative outcomes of industry 4.0 innovation adoption and usage using 3D printing as an exemplar. Toward this end, we conducted a qualitative study to collect responses from 46 managers, 23 each from large-size and small-size enterprises operating in the United Kingdom. Thematic coding of responses revealed five aggregate dimensions representing facilitators and four aggregate dimensions representing inhibitors. Analysis of the findings revealed differences in outcomes with firm size, indicating that the adoption and optimal use of innovations such as 3D printing were indeed incumbent on firm size in the case of disruptive, technology-driven innovations that are generically presumed to have positive outcomes. Overall, the findings of this study provide new insights into various facilitators and inhibitors of the adoption of 3D printing technology, which can help firms to make better strategic decisions on the effective usage of this technology.

• Sharma, Mahak; Gupta, Ruchita; Sehrawat, Rajat; Jain, Karuna & Dhir, Amandeep (2023). The assessment of factors influencing Big data adoption and firm performance: Evidences from emerging economy. Enterprise Information Systems. ISSN 1751-7575. doi: 10.1080/17517575.2023.2218160. Vis sammendrag

  The current study investigates and prioritizes 17 determinants of big data adoption (BDA) and establishes causality between these determinants’ and firms’ performance in the tourism and hospitality sector using technology, organisation & environment (TOE) framework. Semi-structured interviews and multi-criteria decision-making (MCDM) were utilized to gather data from 28 industry experts. “Big data quality” ranked as the most influential determinant, while “trading partner pressure” ranked as the least influential determinant. This study’s findings highlight the need for governments across the globe to propose and implement policies to reduce the digital divide and enhance standardization.

• Das, Kallol; Mungra, Yogesh; Ambika, Anupama & Dhir, Amandeep (2023). Creative Meta-Skills: Construct, Dimensions and Implications for Marketing Professionals. Australasian Marketing Journal. ISSN 1441-3582. doi: 10.1177/14413582231154268. Vis sammendrag

  Creative skills are often regarded as a vital asset for marketing professionals. Unprecedented technology-driven shifts have further accentuated the need for creativity in marketing. However, scholars and practitioners’ understanding of the capabilities required to acquire creative skills is lacking, which is a matter of concern given the importance of these capabilities and creativity in marketing. Our study thus aims to address the following research questions: (1) What are creative meta-skills (i.e. capabilities required to acquire creative skills)? and (2) How is this construct related to other relevant constructs? In addressing these questions, we define the construct of creative meta-skills, anchored in flow theory and delineate its dimensions – that is, creative growth mindset, diligence and openness to feedback. Further, using the stimulus-organism-response (S-O-R) model, we relate creative meta-skills to creative performance through creative personal identity (CPI) and creative self-efficacy (CSE) and empirically test this relationship via two studies. Theoretically, this paper contributes to the literature on meta-skills and creativity in marketing (CiM) by refining the construct of creative meta-skills and by providing a conceptual framework. This topic will be a valuable addition to the marketing curriculum. Further, firms can use this study’s insights to enhance their marketing professionals’ creativity quotient. The hiring process for creative industries/roles would benefit by considering creative meta-skills, CPI and CSE in the evaluation criteria. The paper ends with a note on its own limitations and directions for future research.

• Dhir, Amandeep; Khan, Sher Jahan; Islam, Nazrul; Ractham, Peter & Meenakshi, N. (2023). Drivers of sustainable business model innovations. An upper echelon theory perspective. Technological Forecasting and Social Change. ISSN 0040-1625. 191. doi: 10.1016/j.techfore.2023.122409. Vis sammendrag

  This study explores the factors that drive the adoption of sustainable business model innovations (SBMIs). In this mixed-method (qualitative and quantitative) study, we draw on upper echelon theory to identify the factors that have led firms to switch from conventional products and processes to sustainable business innovation. This study of senior managers uses qualitative data to understand the mechanisms adopted by top management to make the switch to SBMIs. Data was gathered from 285 middle managers to empirically validate the theoretical model. The study concludes that in the top management team (TMT), ambidextrous learning has a positive association with the firm’s decision to adopt SBMIs. However, TMT diversity and university-industry collaboration are positively associated with ambidextrous learning by top management and, subsequently, the adoption of SBMIs. Our findings also suggest that transformational leadership positively moderates the association between TMT diversity and ambidextrous learning. However, the impact on the relationship between collaboration and ambidextrous learning is negative.

• Sreen, Naman; Tandon, Anushree; Jabeen, Fauzia; Srivastava, Shalini & Dhir, Amandeep (2023). The interplay of personality traits and motivation in leisure travel decision-making during the pandemic. Tourism Management Perspectives. ISSN 2211-9736. 46. doi: 10.1016/j.tmp.2023.101095. Vis sammendrag

  COVID-19 has negatively affected the travel and tourism industry and may continue to do so in the future. Therefore, hospitality businesses need to pay attention to consumer reactions, concerns, and motives for travelling in this era. This study leverages the stimulus-organism-behaviour-consequence (SOBC) model to examine psychological factors that influence Japanese travellers’ intention to travel and willingness to pay premiums for safe travel by analysing data from 790 respondents. The findings of the study reveal that extraversion positively associates with introjected motivation and negatively with amotivation. Neuroticism personality type positively associates with amotivation and negatively associates with introjected motivation. Introjected motivation positively associates with perception of safe travel during COVID-19, whereas amotivation has a non-significant association with perception of safe travel during COVID-19. Perception of safe travel positively associates with intention to travel and willingness to pay premiums for safe travel. Finally, intention to travel has no effect on willingness to pay premiums for safe travel. These findings provide valuable theoretical and managerial implications.

• Madanaguli, Arun; Dhir, Amandeep; Joseph, Rojers P.; Albishri, Norah Ali & Srivastava, Shalini (2023). Environmental sustainability practices and strategies in the rural tourism and hospitality sector: a systematic literature review and suggestions for future research. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. 23(1), s. 1–28. doi: 10.1080/15022250.2023.2174179. Vis sammendrag

  Environmental sustainability in the rural tourism and hospitality (hereafter abbreviated RT) sector has received increased attention in the last decade. Although several reviews have examined sustainable tourism, a dedicated review of environmental sustainability initiatives in the RT sector is absent. To address this gap, we present a systematic literature review of 100 research articles addressing RT and environmental sustainability from 39 journals. The review indicates that this area is growing and primed for further research. We present three main contributions. First, we identify different stakeholders of RT environmental sustainability. Second, we summarize the driving and barrier roles of each stakeholder in environmentally sustainable RT. Third, we present the benefits of environmentally sustainable RT. We observe the pivotal roles played by entrepreneurs, community, tourists, and policymakers in the development of environmentally sustainable RT but note that stakeholders like corporations, non-governmental organizations, and media have received little or no attention. Based on the gaps we identified, we outline five suggestions for future research in the area and present for each a variety of possible research questions. We then summarize our findings into a RT environmental sustainability framework and discuss the academic, practical, and policy implications of the study.

• Tandon, Anushree; Dhir, Amandeep; Madan, Poornima; Srivastava, Shalini & Nicolau, Juan Luis (2023). Green and non-green outcomes of green human resource management (GHRM) in the tourism context. Tourism Management. ISSN 0261-5177. 98. doi: 10.1016/j.tourman.2023.104765. Fulltekst i vitenarkiv Vis sammendrag

  Globally, organizational espousal of green and sustainable operations has been critically facilitated by green human resource management (GHRM) initiatives, especially in the tourism and hospitality sector. This research is an effort to examine the nuances of employees' responses to GHRM and contribute to this field by examining how narcissism, an individual trait and boundary condition, influences GHRM's relationship with employees' green (voluntary and task-related practices) and non-green outcomes (task performance and job satisfaction). Our hypotheses, grounded in social identity and trait activation theories, were tested with data obtained through a time-lagged two-wave survey of 219 UK-based hotel employees via the Prolific Academic platform. Analysis revealed significant associations between GHRM and all employee outcomes. Narcissism was shown to have a significant moderating effect on GHRM's associations with both green and non-green (task performance) behaviors. Our results imply important understandings for the advancement of theoretical knowledge and practical implementation of GHRM.

• Christofi, Michael; Hadjielias, Elias; Mahto, Raj V.; Tarba, Shlomo & Dhir, Amandeep (2023). Owner-manager emotions and strategic responses of small family businesses to the COVID-19 pandemic. Journal of Small Business Management. ISSN 0047-2778. doi: 10.1080/00472778.2023.2193230. Vis sammendrag

  COVID-19 pandemic, a consensus crisis that has had a profound effect on societies and economies globally, compelled family businesses to respond strategically in order to remain afloat. We examine the role of their owner-managers’ emotions in the strategic response to the COVID-19 pandemic, drawing on 38 in-depth interviews with owner-managers of small family businesses in Cyprus. Our findings reveal that owner-managers have experienced mainly negative emotions during the pandemic, including higher levels of stress, insecurity, fear, and doubt. By reflecting on these emotions, owner-managers can activate affective mechanisms and apply a stewardship logic to respond strategically. We contribute to the family business literature by conceptualizing key processes at the intersection between owner-manager emotions and strategic responses to the COVID-19 pandemic. By focusing on individual (that is, owner-manager) emotional processes and stewardship attitudes, our study provides a microfoundational explanation of strategic responses during external crises and offers both theoretical and practical implications.

• Rasheed, Muhammad Imran; Hameed, Zahid; Kaur, Puneet & Dhir, Amandeep (2023). Too sleepy to be innovative? Ethical leadership and employee service innovation behavior: A dual-path model moderated by sleep quality. Human Relations. ISSN 0018-7267. doi: 10.1177/00187267231163040. Fulltekst i vitenarkiv Vis sammendrag

  This research explores the association of ethical leadership with employee service innovation behavior through a moderated mediation model. Theorizing on uncertainty reduction theory, we explore psychological ownership and creative self-efficacy as the underlying psychological mechanisms in the association between ethical leadership and employee service innovation behavior while considering the moderating role of sleep quality. We tested our theoretical model in two studies involving hospitality sector employees in the United States. Study 1 employed a three-wave (two-week period) time-lagged design (N = 237), and Study 2 used a two-wave (four-week period) survey design (N = 313). The findings suggest that workers’ psychological ownership and creative self-efficacy mediate the association between ethical leadership and employee service innovation behavior. In addition, sleep quality functions as an important boundary condition of the association between creative self-efficacy and service innovation behavior. Our research has important implications for understanding the impact of ethical leadership on important employee outcomes while considering the boundary condition role of employee sleep quality. The limitations of the study and future research directions are discussed.

• Malodia, Suresh; Chauhan, Chetna; Jabeen, Fauzia & Dhir, Amandeep (2023). Antecedents and consequences of open innovation: a conceptual framework. International Journal of Entrepreneurial Behaviour & Research. ISSN 1355-2554. doi: 10.1108/IJEBR-03-2022-0235. Vis sammendrag

  Purpose – Entrepreneurship across sectors has been impacted by the paradigm of open innovation in the last few decades. Although Open Innovation is argued to impact firm performance the strategic building blocks of open innovation are not discussed in the prior literature. This study aims to conceptualize open innovation and identify the antecedents and outcomes of open innovation. Design/methodology/approach – Using a qualitative study based on open-ended essays solicited from 47 SMEs and startups based out in Europe and the USA, the authors propose an overarching conceptual framework using a theoretical sampling approach adopted to establish data saturation and data analysis was carried out using thematic coding. Market place evidence was used for triangulation of the authors’ research framework and to establish the validity of the constructs. Findings – Building on the entrepreneurial bricolage theory, this study proposes bricolage and Platformization of innovations as antecedents to open innovation. The study also conceptualizes open innovation by identifying three underlying dimensions for open innovation. Next, the study proposes a positive association between open innovation and firm performance. Finally, the authors discuss relevant implications with future research directions of the study. Practical implications – The practical implication is the development of a sustained competitive advantage enhancing framework for entrepreneurial ventures with the help of open innovation. Originality/value – With the application of the developed framework for the entrepreneurial ventures, a set of strategic activities related to open innovation can be proposed that would help these ventures to enhance their innovation and marketing capabilities, thereby helping them with a sustained competitive advantage. The present study would also help the policymakers to frame policies that help the firms with a shift toward open innovation.

• Singh, Gurmeet; Slack, Neale J.; Sharma, Shavneet & Dhir, Amandeep (2023). Stockpiling intentions and customer well-being during the COVID-19 pandemic. Journal of Consumer Affairs. ISSN 0022-0078. doi: 10.1111/joca.12522. Vis sammendrag

  The COVID-19 pandemic and associated factors influence customers' stockpiling intentions. This study examines the impact of various factors on customers' stockpiling intentions. It develops a model combining threat severity and fear of COVID-19, customer well-being dimensions, and constructs relating to the theories of planned behavior and competitive arousal to explain the effect of these on stockpiling intentions. Adopting a quantitative design, we analyzed data from 476 respondents using covariance-based structural equation modeling. The empirical results confirm that threat severity (with the fear of COVID-19 as a mediator) and fear of COVID-19 positively influenced individuals' attitudes toward stockpiling. Additionally, a positive attitude toward stockpiling, subjective norms that support stockpiling, the degree of perceived behavioral control, perceived scarcity, and time pressure positively influence stockpiling intentions. This study's findings thus contribute to a better understanding of customers' stockpiling intentions during a crisis and assist policymakers in developing effective COVID-19 response and recovery strategies.

• Malodia, Suresh; Dhir, Amandeep; Hasni, Muhammad Junaid Shahid & Srivastava, Shalini (2023). Field experiments in marketing research: a systematic methodological review. European Journal of Marketing. ISSN 0309-0566. 57(7), s. 1939–1965. doi: 10.1108/EJM-03-2022-0240. Vis sammendrag

  Purpose – The purpose of this study is to present a systematic methodological review of the application of field experiments in the domain of marketing research. By performing this study, the authors seek to offer necessary advice and suggestions to marketing scholars interested in the application of field experiments and to promote the adoption of field experiments as a preferred methodological choice among scholars in this domain. Design/methodology/approach – A total of 315 field experiments published in the ten leading marketing journals in the past five decades were analyzed in this systematic methodological review. This study examines various aspects of field experiments, including the research profile of existing research, different trends and topics related to field experiments, choice of research questions, methods of observations, unobtrusive data collection, types of interventions and outcome variables. Findings – This study identified various trends and topics, categories of manipulations, types of limitations and important considerations in designing field experiments and offered necessary advice on the future of field experiments in marketing research. Research limitations/implications – This study provides a complete roadmap for future marketing scholars to adopt field studies in their research plans. The systematic summary of limitations and the checklist will be helpful for the researchers to design and execute field studies more effectively and efficiently. Practical implications – This review study offers a complete roadmap for marketing scholars who are interested in adopting field experiments in their research projects. The discussion of trends and topics, manipulations, limitations, design considerations and checklist items for field experiments offers relevant insights to marketing scholars and may help them design and execute field experiments more effectively and efficiently. Originality/value – To the best of the authors’ knowledge, this study is the first of its kind to provide a comprehensive methodological review of field experiments published in leading marketing journals throughout the past five decades. This study makes novel and unique contributions to both theory and literature on field experiments in the marketing discipline.

• Deshpande, Bilwa; Kaur, Puneet; Ferraris, Alberto; Yahiaoui, Dorra & Dhir, Amandeep (2023). The dark side of advertising: promoting unhealthy food consumption. European Journal of Marketing. ISSN 0309-0566. doi: 10.1108/EJM-08-2021-0659.
• Chaudhary, Sanjay; Dhir, Amandeep; Farronato, Nicola; Nicotra, Melita & Pironti, Marco (2023). Nexus between entrepreneurial orientation and intellectual capital. Journal of Intellectual Capital. ISSN 1469-1930. 24(1), s. 70–114. doi: 10.1108/JIC-09-2021-0256. Vis sammendrag

  Purpose –The importance of knowledge-based assets and the capability to leverage them has been the subject of scholarly interest in entrepreneurial orientation literature. The authors attempt to understand the dominant themes in the prior literature and propose directions for future research. Design/methodology/approach – The authors performed a systematic review of 79 studies to answer the research questions: (1) What are the predominant themes in the literature on the role of intellectual capital and entrepreneurial orientation? (2) What are the potential fields of future research? Findings – The findings suggest that current research engages the topics of intellectual capital, the capability to leverage knowledge assets and entrepreneurial orientation. The thematic analysis reveals the role of knowledge management, organizational learning, intellectual capital and absorptive capacity in entrepreneurial firms. The authors propose a theoretical model to explain how intellectual capital and its management influence firm-level entrepreneurial behavior. Originality/value – Understanding the association between intellectual capital and the capability to leverage knowledge assets is crucial in a dynamic business environment. Effective deployment of knowledge is vital while searching for new entrepreneurial opportunities.

• Anwar, Muhammad Azfar; Dhir, Amandeep; Jabeen, Fauzia; Zhang, Qingyu & Siddiquei, Ahmad Nabeel (2023). Unconventional green transport innovations in the post-COVID-19 era. A trade-off between green actions and personal health protection. Journal of Business Research. ISSN 0148-2963. 155. doi: 10.1016/j.jbusres.2022.113442. Vis sammendrag

  Irrefutable evidence attributes environmental challenges, such as air and noise pollution, to unsustainable transportation, especially in urban settings. In this context, urban public transport is a sustainable mobility system with ecological benefits. However, limited research focuses on understanding the factors that promote urban public transport adoption in the face of disruptive events, such as the COVID-19 pandemic. This study integrates the push-pull-mooring (PPM) model and institutional theory to examine urban commuters’ intentions to switch to urban public transport in the post-COVID-19 era. This study is the first to investigate the trade-offs consumers perceive between green actions and personal health protection in the COVID-19 context. Our results indicate that regulative and normative environments, public transport’s economic viability and commuters’ proenvironmental concerns and identities significantly influence their intentions to switch to public transportation. Furthermore, hygiene concerns and choice uncertainty partially moderate the tested associations. The study thus provides unique insights into the nuances of individual decision-making regarding public transport use. Leveraging our findings, we present implications for theory and practice. We also offer a possible framework for classifying consumers of green urban public transport, which can be used to create targeted communication to encourage commuters to switch to routine public transport use for sustainability and environmental protection.

• Shah, Priya; Dhir, Amandeep; Joshi, Rohit & Tripathy, Naliniprava (2023). Opportunities and challenges in food entrepreneurship: In-depth qualitative investigation of millet entrepreneurs. Journal of Business Research. ISSN 0148-2963. 155(B). doi: 10.1016/j.jbusres.2022.113372. Fulltekst i vitenarkiv Vis sammendrag

  Consumer food preferences are undergoing a rapid transformation, and there has been a heightening of interest in eating healthy, sustainable foods. Food entrepreneurs are cashing in on the trend and are diversifying their existing offerings to include healthier options using alternate ingredients such as millets. However, these entrepreneurs face several challenges, and the actual growth of the market is lower than expected. The present study examines the opportunities and challenges faced by millet entrepreneurs. A total of 25 millet entrepreneurs were interviewed using a semi-structured qualitative design. Key opportunities include increased awareness of millets, people going back to their traditions, and informative food labels were the key opportunities, while a lack of awareness, lack of familiarity, preparation difficulty, sensory attributes, lack of affordability, inferior image, customer distrust, and millets’ longer gestational cycle were major challenges.

• Jabeen, Fauzia; Dhir, Amandeep; Islam, Nazrul; Talwar, Shalini & Papa, Armando (2023). Emotions and food waste behavior: Do habit and facilitating conditions matter? Journal of Business Research. ISSN 0148-2963. 155(B). doi: 10.1016/j.jbusres.2022.113356. Vis sammendrag

  Food waste is currently a critical global issue, even more so because waste has continued to increase despite various reduction initiatives. Deeper research insights into why people waste food are needed to formulate effective strategies to counter such behavior. This study investigated the drivers of food delivery app (FDA) users’ attitudes against food waste and their behavioral intentions to reduce it. Specifically, the study employed the theory of interpersonal behavior (TIB) to explicate the role of emotions in driving attitude and intentions. Data collected from active FDA users (N = 561) were analyzed to test the proposed associations. The other two key variables in the TIB framework – habit, operationalized in this study as ordering more food than necessary to take advantage of special offers, and facilitating conditions, captured through belief that food ordered via FDAs often goes to waste – are conceptualized and examined as moderation variables. The results confirmed the positive association of attitude and negative emotions with intentions, as well as the positive association of negative emotions and attitude. However, the negative association of positive emotions was confirmed with attitude only. In addition, attitude mediated the negative emotions-intentions association. Finally, the analysis revealed that the variable belief that food ordered via FDA often goes to waste moderated the association of positive and negative emotions with intentions. The findings of the study offer significant inferences.

• Sun, Zhe; Zhao, Liang; Kaur, Puneet; Islam, Nazrul & Dhir, Amandeep (2023). Theorizing the relationship between the digital economy and firm productivity: The idiosyncrasies of firm-specific contexts. Technological Forecasting and Social Change. ISSN 0040-1625. 189. doi: 10.1016/j.techfore.2023.122329. Fulltekst i vitenarkiv Vis sammendrag

  With the rise of emerging economies such as China, the research environment for the digital economy (DE) has changed significantly. However, our understanding of the productivity impact of DE development in Chinese firms remains in its infancy. The idiosyncrasies of the firm-specific contexts are closely related to further research on the this topic. As a baseline, we hypothesize a U-shaped DE-firm productivity (FP) relationship. We analyze the idiosyncratic influences of firm size and locality on the DE–FP relationship. The findings, which are based on a sample of Chinese firms from 2016 to 2019, show that (a) the U-shaped DE–FP relationship applies to Chinese firms; (b) this relationship is moderate for large firms, substantially steeper for medium firms, and inverted for small firms; (c) the U-shaped DE–FP relationship for eastern region firms is moderate, while the U-shaped relationship for central region firms is steep, but the transition is incomplete, and western region firms have experienced increasing productivity since the early stage of DE development. This study offers an alternative approach to understanding Chinese firms’ strategic choices in DE development and provides a more nuanced explanation for the productivity paradox by emphasizing the significance of the firm-specific context. In this way, the study captures the sophisticated and constantly evolving relationships between DE and FP for heterogeneous Chinese firms.

• Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Laroche, Michel & Dhir, Amandeep (2023). Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic. Information Technology and People. ISSN 0959-3845. doi: 10.1108/ITP-11-2021-0837. Vis sammendrag

  Purpose The use of over-the-top (OTT) platforms grew substantially after the declaration of the COVID-19 pandemic in 2020. With the pandemic receding, there is a concern that users may not continue with their subscriptions. To counter this, OTT service providers must strategize proactively to retain and acquire new users once the pandemic abates. Positing that understanding the consumption values that users ascribe to OTT platform usage can provide useful customer retention insights, the purpose of this paper is to use the theory of consumption value (TCV) to study the values that users derived from their use of OTT following the onset of the pandemic. Design/methodology/approach The mixed-method approach is used to collect qualitative and quantitative data. Analysis of qualitative responses collected through interviews of 12 current OTT platform users helped identify two categories of OTT platform-specific values: attribute-level and benefit-based. Next, the study examined the association of values thus identified with one another, as well as with continued intentions to use OTT platforms, by analyzing data collected from 371 existing users. Findings The findings indicated that functional value quality and social value, representing the attribute-level values, were positively associated with two benefit-based values – functional value price and emotional value (EMV). Next, EMV was not only associated with intentions but also partially mediated the association of attribute-level values with intentions. Premium subscription purchased and increased viewing time were confirmed to have moderating effects on the association between attribute-level and benefit-based values. Originality/value The study is amongst the foremost research initiatives to examine consumption values derived from OTT platform usage after the onset of the pandemic. Its novelty also comes from its identifying OTT platform-specific consumption values for the first time and adding a new dimension to the TCV by examining the interplay of these values in the OTT platform context.

• Khan, Sher Jahan; Badghish, Saeed; Kaur, Puneet; Sharma, Rajat & Dhir, Amandeep (2023). What motivates the purchasing of green apparel products? A systematic review and future research agenda. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3360. Fulltekst i vitenarkiv Vis sammendrag

  The contemporary business landscape is witnessing an ever-increasing concern for environmental sustainability, which has also surfaced in the apparel industry through the introduction of green apparel. Whether the adoption of green apparel is as a result of growing external pressures on firms to adopt green practices or due to deliberate strategies to incorporate sustainable orientation in the making of products, it remains a topical subject—making a comprehensive account of the existing academic literature indispensable. Furthermore, while academic research on green apparel is undoubtedly at an all-time high, the literature is largely disjointed, necessitating a robust synthesis of the exiting literature to illuminate the existing shortcomings and to provide direction to the future research efforts. A systematic literature review (SLR) was conducted to gauge the existing literary work in this field and to identify research gaps. After the critical review of 90 selected studies, four major themes were extracted: consumer apparel purchase, circular economy, consumer awareness, and barriers. After we identified theme-based critical knowledge gaps in the existing literature, we posed corresponding research questions that provide avenues for future research. The study also constructed a framework with significant practical and theoretical implications. Researchers can obtain a comprehensive understanding of the broader contours of this academic field and, with our meticulously tabulated gaps and potential research questions, explore new dimensions and broaden the horizons of this field.

• Tandon, Anushree; Sithipolvanichgul, Juthamon; Asmi, Fahad; Anwar, Muhammad Azfar & Dhir, Amandeep (2023). Drivers of green apparel consumption: Digging a little deeper into green apparel buying intentions. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3350. Vis sammendrag

  The apparel industry's sustainability is gaining scholars' attention amidst increasing concerns about its environmental impacts. However, to ensure that the industry's efforts in environmental preservation succeed, it is crucial to identify the factors that can positively influence consumers' purchase or buying intentions for green apparel. However, at present, this topic is relatively understudied. Assimilating the norm activation model (NAM) and the stimulus–organism–response (SOR), we investigate economic, cognitive and ecological factors as antecedents to consumers' green apparel buying intentions. Additionally, we adapt the model to consider consumers' knowledge about apparel production as a moderator. Empirically analysing data from 478 apparel consumers from the USA through structural equation modelling, we found significant roles for affordance, ecological concerns and ascription of responsibility as stimuli influencing an individual's cognitive state through green self-efficacy, green attitude and personal norms. The latter, in turn, affects the individual's buying intentions. Our findings entail several suggestions to help scholars, policymakers and business managers positively influence consumers to make green purchase decisions. We contribute significantly to the literature by explaining the nuances of driving factors that promote green apparel buying, and practitioners can leverage them to devise appropriate strategic tactics supporting such consumption practices.

• Jabeen, Fauzia; Tandon, Anushree; Sithipolvanichgul, Juthamon; Srivastava, Shalini & Dhir, Amandeep (2023). Social media-induced fear of missing out (FoMO) and social media fatigue: The role of narcissism, comparison and disclosure. Journal of Business Research. ISSN 0148-2963. 159. doi: 10.1016/j.jbusres.2023.113693. Vis sammendrag

  The pervasiveness of social media platforms (SMP) has resulted in users experiencing feelings associated with the phenomena of fear of missing out (FoMO) and social media fatigue. However, little is known about how these phenomena relate to and influence the psychological state of SMP users. This is a significant gap as recent literature has emphasized the importance of examining the correlates of both these phenomena. The current study addresses this gap by examining the stimuli of FoMO and its influence on users’ experienced fatigue through a novel pathway that investigates the effect of narcissism (admiration and rivalry) on SMP behaviors of self-disclosure and social comparison. We collected data through a cross-sectional survey on Prolific Academic from 305 adult SMP users in the United States that were analyzed through structural equation modeling. The results show that FoMO is stimulated by time cost and anxiety. FoMO also positively influences users’ adoption of narcissistic admiration and rivalry processes, which influence SMP behaviors differently. Interestingly, we found that only social comparison positively influenced fatigue. The findings raise significant implications for theory and practice, particularly for managing negative emotional states while using SMPs and promoting a tempered use of these platforms.

• Sharma, Mahak; Dhir, Amandeep; AlKatheeri, Haseena; Khan, Mehmood & Ajmal, Mian M. (2023). Greening of supply chain to drive performance through logical integration of supply chain resources. Business Strategy and the Environment (BSE). ISSN 0964-4733. s. 1–15. doi: 10.1002/bse.3340. Fulltekst i vitenarkiv Vis sammendrag

  Sustainability has always been a concern of humankind in one form or the other. Still, it has come into sharper focus after the promulgation of the sustainable development goals in 2015 and the disruptive forces unleashed by the COVID-19 pandemic. Supply chain management is an aspect of business operations wherein the need for sustainability has been felt more keenly. The academic and business understanding of various nuances of incorporating sustainability, particularly environmental concerns in the supply chain, is still evolving. Our study seeks to enrich the growing literature in the area by proposing to uncover a novel, logical sequence of intangible supply chain resources that can amplify the impact of green supply chain management practices (GSCMPs) on business performance. We use the dual-theoretical lens of a resource-based view and stakeholder theories to conceptualize the sequential mediational role of supply chain visibility, resilience, and robustness between GSCMP and performance. Analyzing data collected from 318 individuals working in the manufacturing sector in the United Kingdom, we found a positive direct association of GSCMP with performance and the serial mediational role of visibility and robustness between the two. The findings of our study are pertinent for theorists as well as managers.

• Struckell, Elisabeth; Ojha, Divesh; Patel, Pankaj C. & Dhir, Amandeep (2022). Strategic choice in times of stagnant growth and uncertainty: An institutional theory and organizational change perspective. Technological Forecasting and Social Change. ISSN 0040-1625. 182. doi: 10.1016/j.techfore.2022.121839. Fulltekst i vitenarkiv Vis sammendrag

  This conceptual study provides insight into the strategic behaviors of firms facing slow growth in times of economic stagnation. Recognizing the inevitability of periods of economic stagnation—with another downturn expected as early as 2022, we note that most industry classifications are considered mature and characterized by a few extremely large companies in each industry group. We introduce the Fortune 500 as an important cross-industry collective of these large firms and suggest that they now comprise an institutional field. This development explains their isomorphic behavior during the recession triggered by the financial crisis of 2008 as well as their subsequent motivation for change. Using the pertinent literature from institutional theory and organizational change, we posit that the appropriate firm-level response (strategic choice) during periods of slow growth is to maintain legitimacy and membership in the field by adopting a proactive approach that focuses on improving top-line growth. We synthesize frameworks found in the literature and provide a “menu” of five strategic options companies should consider to turn their firms around by redirecting growth from the short term to the long term. We discuss implications for boards and executives anticipating significant economic deceleration.

• Chaudhary, Sanjay; Dhir, Amandeep; Battisti, Enrico & Kliestik, Tomas (2022). Mapping the field of crowdfunding and new ventures: a systematic literature review. European Journal of Innovation Management. ISSN 1460-1060. doi: 10.1108/EJIM-05-2022-0241. Vis sammendrag

  Purpose Crowdfunding, an alternative funding source to support entrepreneurial initiatives, has increasingly attracted the attention of scholars. However, knowledge of the drivers and outcomes of crowdfunding is currently scant. This study thus presents a review of the extant literature on new ventures soliciting crowdfunding. Design/methodology/approach The authors conducted a systematic literature review (SLR) of peer-reviewed articles, identifying and thematically analyzing 58 publications. Findings The thematic analysis revealed six main themes: a) founders and crowdfunding, b) signaling and crowdfunding, c) digitalization and crowdfunding, d) outcomes, e) geography and crowdfunding and f) success factors. In addition, crucial research gaps are identified to guide future research. Practical implications Beyond classifying the material on the basis of the thematic analysis and identifying potential future research avenues, the study has main implications. The authors detailed how crowdfunding, as a source of entrepreneurial funding, differed from other funding sources and explored entrepreneurial challenges that may be encountered in managing crowdfunding campaigns. The findings may thus help in the design of crowdfunding campaigns and serve educators in various disciplines when teaching and training participants on designing and promoting crowdfunding campaigns. Originality/value After identifying and integrating results from relevant articles on crowdfunding, the authors explained dominant themes in the literature and proposed a conceptual framework wherein the authors highlight factors that influence crowdfunding outcomes. The authors highlight the increasing relevance of crowdfunding for new ventures and elucidate avenues for future research.

• Malodia, Suresh; Ferraris, Alberto; Sakashita, Mototaka; Dhir, Amandeep & Gavurova, Beata (2022). Can Alexa serve customers better? AI-driven voice assistant service interactions. Journal of Services Marketing. ISSN 0887-6045. doi: 10.1108/JSM-12-2021-0488.
• Madanaguli, Arun; Dhir, Amandeep; Talwar, Shalini; Clauss, Thomas; Kraus, Sascha & Kaur, Puneet (2022). Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons. Technovation. ISSN 0166-4972. 119. doi: 10.1016/j.technovation.2022.102582. Fulltekst i vitenarkiv
• Madanaguli, Arun; Dhir, Amandeep; Kaur, Puneet; Srivastava, Shalini & Singh, Gurmeet (2022). Environmental sustainability in restaurants. A systematic review and future research agenda on restaurant adoption of green practices. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. 22(4-5), s. 303–330. doi: 10.1080/15022250.2022.2134203. Fulltekst i vitenarkiv Vis sammendrag

  The adverse impact that restaurants have on the environment hasreceived widespread attention in the last decade from both practiceand academia. The current study aims tofind, catalog, andsynthesize the research body addressing green issues in therestaurant industry. We utilize the systematic literature reviewmethod to identify and analyze 68 research articles addressingenvironmental unsustainability problems in the restaurantindustry. The research profile identifies the time trends ofpublication, key journals, countries studied, methods used, andrestaurant types discussed in these studies. The results indicatethat green restaurant research has grown exponentially recentlyand is now past its infancy. Through a detailed qualitativecontent analysis, we uncoverfive key thematic foci: stakeholdersand their roles, sources of environmental unsustainability, greeninitiatives adopted by restaurants to address environmentalunsustainability, outcomes of adopting green practices, andvarious ways of measuring greening practices. Researchlimitations and gaps of each of the themes are presented, withpotential future research questions proposed for each gap. Wethen summarize the results of our review in a green restaurantecosystem research framework.

• Ojha, Divesh; Dayan, Mumin; Struckell, Beth; Dhir, Amandeep & Pohlen, Terrence (2022). Social exchange in buyer-supplier relationships and innovation speed: the mediating and moderating role of information sharing and knowledge channels. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-04-2022-0280. Vis sammendrag

  Purpose – This study recognizes service as the majority contributor to global and US gross domestic product and the importance of innovation speed to service innovation. Generating innovative products and services at a faster rate generates advantages for business-to-business (B2B) service organizations in keeping up with and moving ahead of rivals. This study aims to introduce the concept of capacity for social exchange (CSE) in buyer–supplier relationships, which reflects the degree to which individuals possess competencies that enable the exchange of information, and this study also explores how CSE affects knowledge sharing and innovation speed within a supply chain organization. Design/methodology/approach – The sampling frame of this research consisted of service businesses in the USA. The data were collected through Zoomerang, an online survey research firm where the B2B panel of Zoomerang formed the sampling frame. The data was collected from 264 B2B service sector executives. Findings – The key findings are as follows: CSE facilitates knowledge sharing; knowledge sharing is positively related to innovation speed; and the relationship between CSE and innovation speed is fully mediated by knowledge sharing. Additional analysis reveals that knowledge channels which are designed as boundary-spanning strategies used to transfer and create knowledge between business units, directly increase – and positively moderate – the relationship between CSE and innovation speed. Originality/value – This study addresses the gap in literature focused on micro-level influencers on innovation. This study sets out by presenting the concept of CSE, and this study addresses limitations in prior work by examining the research questions.

• Hattingh, Marie; Dhir, Amandeep; Ractham, Peter; Ferraris, Alberto & Yahiaoui, Dorra (2022). Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users. Technological Forecasting and Social Change. ISSN 0040-1625. 185, s. 1–14. doi: 10.1016/j.techfore.2022.122099. Fulltekst i vitenarkiv Vis sammendrag

  The proliferation of social media platforms has provided researchers with ample opportunities to explore the implications of these platforms' positive and negative use. Focusing on the latter, the literature has highlighted the severe implications of the fear of missing out (FoMO) and its associations with negative aspects of social media use, such as the problematic use of social media, phubbing, and reduced well-being. Our study investigates the association between FoMO and social media fatigue, which is mediated by information and communication overload, online subjective well-being (OSWB), and compulsive social media use (compulsive use). The proposed model is grounded strongly in self-determination theory (SDT), the theory of compensatory Internet use (TCIU), and the limited-capacity model of motivated mediated message processing (LC4MP). We tested the model using two independent cross-sectional data sets collected from Instagram and Snapchat users. Our findings, which align with TCIU, suggest that FoMO is positively associated with information overload and compulsive use for both Instagram and Snapchat users. For Snapchat users, FoMO is also positively associated with communication overload and OSWB. The overuse aspect associated with TCIU is explained in the strong positive associations between FoMO and compulsive use among both Instagram and Snapchat users. In addition, OSWB, information overload, and compulsive use are positively associated with social media fatigue for users of both platforms. In contrast, communication overload significantly predicts social media fatigue for Snapchat users only.

• Ogbonnaya, Chidiebere; Dhir, Amandeep; Maxwell-Cole, Alexander & Gorny, Tomasz (2022). Cost-cutting actions, employment relations and workplace grievances: Lessons from the 2008 financial crisis. Journal of Business Research. ISSN 0148-2963. 152, s. 265–275. doi: 10.1016/j.jbusres.2022.07.055. Fulltekst i vitenarkiv
• Hallikainen, Heli; Luongo, Milena; Dhir, Amandeep & Laukkanen, Tommi (2022). Consequences of personalized product recommendations and price promotions in online grocery shopping. Journal of Retailing and Consumer Services. ISSN 0969-6989. 69. doi: 10.1016/j.jretconser.2022.103088. Fulltekst i vitenarkiv Vis sammendrag

  Shopping convenience can be turned into a competitive advantage for online grocery retailers. Consequently, we study how personalized product recommendations (recommendation agents) and price promotions (algorithmic pricing) compensate for the negative impact that consumer's perceived cognitive effort causes on loyalty. By default, the relationship from perceived cognitive efforts to attitudinal and behavioral loyalty is negative, yet these results demonstrate that personalized price promotions lessen the negative impact, while personalized product recommendations do not have such an influence. The findings contribute to a better understanding of personalized marketing activities in today's data-driven online grocery retailing.

• Chaudhary, Sanjay; Dhir, Amandeep; Gligor, David; Khan, Sher Jahan & Ferraris, Alberto (2022). Paradoxes and coping mechanisms in the servitisation journey. Industrial Marketing Management. ISSN 0019-8501. 106, s. 323–337. doi: 10.1016/j.indmarman.2022.09.005. Fulltekst i vitenarkiv
• Talwar, Shalini; Kaur, Puneet; Ahmed, Umair; Bilgihan, Anil & Dhir, Amandeep (2022). The dark side of convenience: how to reduce food waste induced by food delivery apps. British Food Journal. ISSN 0007-070X. 125(1), s. 205–225. doi: 10.1108/BFJ-02-2021-0204.
• Badghish, Saeed; Ali, Imran; Ali, Murad; Yaqub, Muhammad Zafar & Dhir, Amandeep (2022). How socio-cultural transition helps to improve entrepreneurial intentions among women? Journal of Intellectual Capital. ISSN 1469-1930. doi: 10.1108/JIC-06-2021-0158.
• Wahab, Hamza Kaka Abdul; Tao, Meng; Tandon, Anushree; Ashfaq, Muhammad & Dhir, Amandeep (2022). Social media celebrities and new world order. What drives purchasing behavior among social media followers? Journal of Retailing and Consumer Services. ISSN 0969-6989. 68. doi: 10.1016/j.jretconser.2022.103076. Vis sammendrag

  Social media celebrities (SMCs) and social media platforms (SMPs) have become indispensable in today’s business and marketing settings. Drawing on the celebrity influence model (CIM), this study examines the impact of SMCs on their followers’ purchase intention and the moderating influence of SMP usage on the relationships between (a) SMCs and their followers’ purchase intention, (b) para-social relationships (PSR) and purchase intention, and (c) identification and purchase intention. We collected 665 valid responses via an online ques- tionnaire in China and then employed partial least squares structural equation modelling (PLS-SEM) to examine the proposed relationships between the variables. The findings revealed that SMCs do not significantly influence their followers’ purchase intention directly; however, they do exert such influence through PSR and identifi- cation. The results further indicated that SMP usage moderates the effect of PSR and identification on purchase intention. Our study offers both theoretical and managerial contributions. Theoretically, the incorporation of CIM into this study’s model augments the PSR and identification literature in the context of SMCs. Again, the moderating effect of SMP usage that we reveal is novel in the social media literature. In practice, marketers in China should consider the credibility and rapport a particular social media celebrity has with his or her followers before contracting that particular celebrity to endorse their products.

• Masood, Ayesha; Zhang, Qingyu; Ali, Moazzam; Cappiello, Giuseppe & Dhir, Amandeep (2022). Linking enterprise social media use, trust and knowledge sharing: paradoxical roles of communication transparency and personal blogging. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-11-2021-0880.
• Cottafava, Dario; Ascione, Grazia Sveva; Corazza, Laura & Dhir, Amandeep (2022). Sustainable development goals research in higher education institutions: An interdisciplinarity assessment through an entropy-based indicator. Journal of Business Research. ISSN 0148-2963. 151, s. 138–155. doi: 10.1016/j.jbusres.2022.06.050. Fulltekst i vitenarkiv
• Ashfaq, Muhammad; Tandon, Anushree; Zhang, Qingyu; Jabeen, Fauzia & Dhir, Amandeep (2022). Doing good for society! How purchasing green technology stimulates consumers toward green behavior: A structural equation modeling–artificial neural network approach. Business Strategy and the Environment (BSE). ISSN 0964-4733. s. 1–18. doi: 10.1002/bse.3188. Fulltekst i vitenarkiv
• Broccardo, Laura; Culasso, Francesca; Dhir, Amandeep & Truant, Elisa (2022). Corporate social responsibility: Does it really matter in the luxury context? Corporate Social Responsibility and Environmental Management. ISSN 1535-3958. doi: 10.1002/csr.2341. Fulltekst i vitenarkiv Vis sammendrag

  The impact of CSR in the luxury sector has been less investigated than in the non-luxury context, and the findings in the luxury context are not unidirectional. In recent years, researchers have begun exploring the link between CSR and luxury. These efforts have attempted to overcome the gap between theory and practice while also acknowledging that luxury and CSR can be considered conflicting concepts. This mixed picture underscores the need for further investigations. The current study aims to illuminate CSR in the luxury context by examining business model development and financial performance. In particular, we conducted an in-depth longitudinal and qualitative analysis of a leading luxury company that had experienced an event that had negatively impacted CSR. Specifically, this event affected the supply chain, and the public indignation that ensued impacted the firm's financial performance. Our results revealed that in the case of a luxury organisation, CSR does not affect financial performance despite a negative event. Ultimately, the study offers insights into CSR in the luxury context by proposing a matrix to explain the various influences on a company's business model and financial performance.

• Gursoy, Dogan; Malodia, Suresh & Dhir, Amandeep (2022). The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions. Journal of Hospitality Marketing & Management. ISSN 1936-8623. 31(5), s. 527–534. doi: 10.1080/19368623.2022.2072504.
• Halberstadt, Jantje; Kollhoff, Sophia; Kraus, Sascha & Dhir, Amandeep (2022). Early bird or early worm? First-mover (dis)advantages and the success of web-based social enterprises. Technological Forecasting and Social Change. ISSN 0040-1625. 181. doi: 10.1016/j.techfore.2022.121784. Fulltekst i vitenarkiv
• Malodia, Suresh; Dhir, Amandeep; Bilgihan, Anil; Sinha, Pranao & Tikoo, Tanishka (2022). Meme marketing: How marketers can drive better engagement using viral memes? Psychology & Marketing. ISSN 0742-6046. 39(9), s. 1775–1801. doi: 10.1002/mar.21702. Fulltekst i vitenarkiv Vis sammendrag

  Scholars and industry stakeholders have exhibited an interest in identifying the underlying dimensions of viral memes. However, the recipe for creating a viral meme remains obscure. This study makes a phenomenological contribution by examining viral memes, exploring the antecedents (i.e., content-related factors, customer-related factors, and media-related factors), consequences, and moderating factors using a mixed-method approach. The study presents a holistic framework for creating viral memes based on the perceptions of customers and industry stakeholders. Four quantitative studies (i.e., a lab experiment, an online quasi-experiment, an event study, and a brand recall study) validate the theoretical model identified in the qualitative study. The research underlines the potential of viral memes in marketing communications as they enhance brand recall and brand engagement. The study found that viral memes are topical and highly relatable and are thus well received by the target groups, which increases customer engagement and brand recall. Marketers can adopt the findings of this study to design content for memes that consumers find relevant, iconic, humorous, and spreadable. Furthermore, marketers can use customer-related factors suggested in the theoretical framework for enhancing escapism, social gratification, and content gratification for their target customers which in turn shall organically increase their reach within their target segments and enhance brand performance in terms of brand recall and brand engagement.

• Luqman, Adeel; Zhang, Qingyu; Kaur, Puneet; Papa, Armando & Dhir, Amandeep (2022). Untangling the role of power in knowledge sharing and job performance: the mediating role of discrete emotions. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-01-2022-0016.
• Zhang, Qingyu; Dhir, Amandeep & Kaur, Puneet (2022). Circular economy and the food sector: A systematic literature review. Sustainable Production and Consumption. ISSN 2352-5509. 32, s. 655–668. doi: 10.1016/j.spc.2022.05.010. Vis sammendrag

  The circular economy (CE) paradigm aims to prevent environmental degradation while ensuring the economic and social well-being of the present and future generations. Recently, the CE has garnered rising interest from academics, managers, and policymakers, especially in the food sector. The CE can not only open up avenues for waste reduction, but the corporate players in the food sector also look forward to a CE to enhance customers' loyalty and trust. This paper maps the relatively novel but growing CE and food literature territory by systematically reviewing the studies. The analysis is carried out by integrating different interdisciplinary perspectives that lead to essential themes and sub-themes. The findings include that food waste management is a prominent theme in conjunction with the CE, followed by food packaging, resource nexus, policies and legislation, CE performance, CE principles in the food supply chain, transition challenges, and CE rebound & circular premium. Mapping the key themes and research gaps helps identify the strategic actions for managers and policymakers to transition from the traditional to a CE-based food sector.

• Khan, Mehmood; Ajmal, Mian M.; Jabeen, Fauzia; Talwar, Shalini & Dhir, Amandeep (2022). Green supply chain management in manufacturing firms: A resource-based viewpoint. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3207. Fulltekst i vitenarkiv Vis sammendrag

  As sustainability draws increasing attention due to the COVID-19 pandemic, interestin the green supply chain has likewise substantially increased. The present study con-tributes deeper insights into the logical integration of the resource-based characteris-tics that can facilitate the effective transition from traditional to green supply chainswhile also increasing the effectiveness of existing green supply chains. The proposedmodel, rooted in the resource-based view (RBV) theory, examines the associations ofsupply chain connectivity (SCC), supply chain information sharing (SCIS), top manage-ment commitment (TMC) and green procurement and logistics acceptance (GPLA)with green supply chain management (GSCM). Analysis of data from employees at381 manufacturing firms in the United Kingdom confirmed the positive associationsof SCC and SCIS with TMC and GPLA, of TMC with GPLA and GSCM and of GPLAwith GSCM. The results also confirmed the serial mediation effect of TMC and GPLAon the associations of both SCC and SCIS with GSCM. The study offers several prac-tical insights and theoretical contributions, including a novel GSCM scale.

• Shankar, Amit; Dhir, Amandeep; Talwar, Shalini; Islam, Nazrul & Sharma, Piyush (2022). Balancing food waste and sustainability goals in online food delivery: Towards a comprehensive conceptual framework. Technovation. ISSN 0166-4972. 117, s. 1–12. doi: 10.1016/j.technovation.2022.102606. Fulltekst i vitenarkiv Vis sammendrag

  Increasing food waste is a major threat to sustainability and food security. Recognizing the issue, the United Nations Sustainable Development Goal (SDG) 12 mandates reducing global food waste by 50 percent by 2030. This situation has also given impetus to academic research on consumer food waste in both household and out-of- home settings. However, food delivery apps (FDAs) remain under-researched from this perspective. This is a serious gap because operating under a business model that inherently facilitates food over-ordering, FDAs can be a major source of food waste. Understanding the demand-side factors that drive consumers to order more food than required to satiate their hunger can be useful in mitigating such wasteful indulgences. Noting this, we extend the seminal theory of planned behavior (TPB) to propose direct and intervening mechanisms that can better explicate why consumers indulge in a ‘shopping routine’ of ordering more food than required. We analyzed data from 487 FDA users to test the proposed hypotheses. Our results reveal the positive associations of (a) attitude and subjective norms with usage intentions and (b) trust, intentions, and leftover reuse routine with shopping routine. In addition, both proposed moderators—i.e., willingness to pay for eco-friendly packaging and number of years of FDA usage—do, in fact, moderate the associations of leftover reuse routine with both usage intentions and shopping routine. These findings can help marketers and policymakers devise appropriate stra- tegies to promote pro-environmental green behaviors among FDA users without harming the commercial in- terests of the sector.

• Kaur, Puneet; Talwar, Shalini; Madanaguli, Arun; Srivastava, Shalini & Dhir, Amandeep (2022). Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses. Journal of Business Research. ISSN 0148-2963. 144, s. 1234–1248. doi: 10.1016/j.jbusres.2022.01.067. Fulltekst i vitenarkiv Vis sammendrag

  Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their communities and society. Academic research has also kept pace with the rising industry interest. The literature on CSR has grown appreciably, offering important insights that scholars must collectively evaluate if they are to inform theory and practice. Appreciating the value of such an endeavour, the present study utilised a critical systematic literature review (SLR) to analyse the literature published on the role of CSR in the restaurant sector from 2004 to 2021. The SLR was executed, first, by identifying relevant studies using a clearly defined search protocol. This process resulted in 67 studies. Subsequently, a content analysis we performed on these studies to delineate thematic areas of research. Based on the stakeholder perspective, two main themes and six sub-themes of research related to individual, organisational and societal levels were identified. In addition, the content analysis also identified crucial research gaps, providing the basis for a future research agenda and the development of a research framework for the reference of scholars and practitioners. The findings of the SLR provide valuable insights that can support efforts currently underway to strengthen CSR in the restaurant sector.

• Issac, Abraham Cyril; Bednall, Timothy Colin; Baral, Rupashree; Magliocca, Pierpaolo & Dhir, Amandeep (2022). The effects of expert power and referent power on knowledge sharing and knowledge hiding. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-10-2021-0750. Vis sammendrag

  Purpose – The purpose of this research study is to determine the ways in which employees’ personal power-expert and referent power influences their knowledge sharing and hiding behaviour. There are hardly any studies that have investigated the effects of employee power and expectations regarding the consequences of divulging knowledge. In this study, the authors investigate whether expected gains and losses in employee personal power influence employees’ willingness to participate in knowledge transfer. Design/methodology/approach – The authors adopted a two-wave survey design and collected critical data from 288 employees of knowledge-intensive industries identified through online technogroups, such as Stack Exchange. In the first wave, out of the total, 192 knowledge workers attended the follow-up survey. The authors apply polynomial regression followed by surface response analysis to establish the effects of any discrepancy between the current levels of employees’ personal power and their expected levels if they divulge their unique critical knowledge. Findings – The authors find out that employees having relatively strong personal power are more likely to share knowledge, and the expected losses in power are categorically associated with a reduced intention to share knowledge. The authors also observed an increased knowledge hiding with expected losses in power. Surprisingly, the authors find that these established negative outcomes are also specifically associated with the expected gains in personal power. Research limitations/implications – The most significant contribution of this study is to establish that power plays an important but complex role in determining the employees’ participation in knowledge transfer activities. The authors specifically conclude that the optimal scenario for knowledge sharing is one in which the employees’ contributions are fairly valued and their reputation is not expected to change because of knowledge sharing. Originality/value – To the best of the authors’ knowledge, this study is one of the first comprehensive studies that link power to both sharing and hiding of knowledge. This study is also unique in terms of its investigation of the effects of any discrepancy between current levels of employees’ personal power and their expected levels if they share or hide their unique critical knowledge. Thus, this research study is a unique contribution in terms of what and why of an untouched area in the entire knowledge management literature with a special focus on knowledge sharing and hiding

• Talwar, Shalini; Kaur, Puneet; Nunkoo, Robin & Dhir, Amandeep (2022). Digitalization and sustainability: virtual reality tourism in a post pandemic world. Journal of Sustainable Tourism. ISSN 0966-9582. s. 1–28. doi: 10.1080/09669582.2022.2029870. Fulltekst i vitenarkiv Vis sammendrag

  The government-imposed COVID-19 pandemic control measures brought the tourism sector to a complete halt. However, virtual reality (VR) tourism offered people a way to escape the isolation. Media reports and research have noted heightened activity in VR tourism, which has been touted as “alternative tourism” and “eco-tourism”. However, scholars have yet to determine whether this shift is temporary or will persist after the pandemic is over. Questions also remain regarding the factors driving this behaviour. The present study uses stimulus-organism-response theory (SOR) to propose a sequential mechanism of the interplay of antecedents and outcomes, theorising VR tourism as a sustainable tourism solution long into the future. The model, tested by analysing 359 responses collected from VR users through Prolific Academic, confirmed the positive association of the environmental impact of touristic travel and pandemic travel anxiety with eco-guilt; pandemic travel anxiety, moreover, was also associated with attitude towards VR tourism. Furthermore, attitude towards VR tourism was positively associated with willingness to forgo the pleasure of in-situ tourism and post-pandemic VR tourism continuance intentions, with willingness also mediating the association between the other two. Finally, willingness partially mediated the association of attitude and fully mediated the association of eco-guilt with intentions.

• Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Salo, Jari & Dhir, Amandeep (2022). The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour? Journal of Retailing and Consumer Services. ISSN 0969-6989. 66. doi: 10.1016/j.jretconser.2021.102901. Fulltekst i vitenarkiv Vis sammendrag

  Food waste is a serious problem that impacts the environment and sustainability by increasing greenhouse gas emissions from landfills. Food waste also represents a social challenge because it raises serious concerns about food security. While acknowledging that households waste a great deal of food because they lack a proper routine for reusing leftovers and purchase more food than required, few studies have extensively examined the drivers of leftover reuse and over-ordering. We address this gap using the stimulus-organism-response paradigm. Moral norms and anticipated pride are conceptualised as stimuli that impact the organismic state of intentions against food waste and response in the form of leftover reuse routines and over-purchasing of food. Data collected from 443 individuals residing in the United States confirm the positive association of norms and pride with intentions. Statistical analyses also reveal a positive association between intentions and leftover reuse routines and a negative association between intentions and over-purchasing of food. The results further demonstrate the mediation effect of intentions on the association of moral norms and anticipated pride with both response variables; in addition, we find that household income exerts a positive moderation effect on the association of norms and pride with intentions and a negative moderation effect on the association of anticipated pride with over-purchasing of food. Researchers, organisations and policymakers can draw upon these findings to motivate future research, propose effective strategies and enact favourable policies to promote sustainability and reduce food-related waste at the household level.

• Yousaf, Saira; Imran Rasheed, Muhammad; Kaur, Puneet; Islam, Nazrul & Dhir, Amandeep (2022). The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting. Journal of Business Research. ISSN 0148-2963. 143, s. 81–93. doi: 10.1016/j.jbusres.2022.01.043. Fulltekst i vitenarkiv
• Arain, Ghulam Ali; Hameed, Imran; Khan, Abdul Karim; Nicolau, Juan Luis & Dhir, Amandeep (2022). How and when does leader knowledge hiding trickle down the organisational hierarchy in the tourism context? A team-level analysis. Tourism Management. ISSN 0261-5177. 91. doi: 10.1016/j.tourman.2021.104486. Fulltekst i vitenarkiv Vis sammendrag

  This research aims to extend the literature on knowledge hiding and tourism by integrating the theoretical frameworks of social exchange and social learning. Employee knowledge hiding has scarcely been examined in the tourism literature while leader knowledge hiding has not been analysed at all. Recognising that knowledge hiding can seriously undermine the ability of employees to offer innovative customer service and that leaders’ knowledge hiding may trigger knowledge hiding chain reactions among tourism employees, this study attempts to fill this gap. Utilising multi-source, multi-timed and multi-level data, we hypothesise a multi-level mediation wherein leader knowledge hiding trickles down to employee knowledge hiding, which, in turn, negatively affects team organisational citizenship behaviour and positively affects team interpersonal deviance. The “trickle-down” effect of leader knowledge hiding to employee knowledge hiding is then positively moderated by perceived organisational politics, which amplifies this relationship. Relevant theoretical and managerial implications are presented.

• Talwar, Shalini; Srivastava, Shalini; Sakashita, Mototaka; Islam, Nazrul & Dhir, Amandeep (2022). Personality and travel intentions during and after the COVID-19 pandemic: An artificial neural network (ANN) approach. Journal of Business Research. ISSN 0148-2963. 142, s. 400–411. doi: 10.1016/j.jbusres.2021.12.002. Vis sammendrag

  The tourism sector has been deeply ravaged by the COVID-19 pandemic as many individuals abstained entirely from travel. Thus, before contemplating the trajectory of the sector’s recovery, it is essential to understand individuals’ travel intentions both during and after the pandemic. The present study contributes in this regard by examining the impact of individuals’ personality traits categorised by the five-factor model, or the Big Five, on their leisure travel intentions during and after the pandemic. To this end, we utilised an artificial neural network (ANN) approach to analyse 500 responses from individuals residing in Japan. The results reveal that extraversion has the strongest relative influence on intentions to travel during the pandemic, whereas openness to experience has the strongest influence on travel intentions after the pandemic. This study is the first of its kind to examine the influence of the Big Five personality traits on travel intentions in the context of a pandemic.

• Chaudhary, Sanjay; Kaur, Puneet; Talwar, Shalini; Islam, Nazrul & Dhir, Amandeep (2022). Way off the mark? Open innovation failures: Decoding what really matters to chart the future course of action. Journal of Business Research. ISSN 0148-2963. 142, s. 1010–1025. doi: 10.1016/j.jbusres.2021.12.062. Vis sammendrag

  With the increasing need for firms to implement innovation in their pursuit of competitive advantage, open innovation has attracted the growing attention of academics and practitioners. However, the current literature has been lopsided, focussing predominantly on the myriad benefits of open innovation. We argue that eulogising only the positive aspects of open innovation is insufficient to help firms and motivate future research. Therefore, we recommend increased attention to the dark side of open innovation, which includes failures that can occur at various stages of the open innovation process. A review of the existing literature reveals that although researchers have, time and again, attempted to document failure in open innovation, this literature is comparatively sparse and fragmented. The extant literature also exhibits an apparent lack of effort to encourage future research, as evidenced by the absence of a comprehensive literature review. We aim to address this research gap by reviewing 76 studies identified by applying a stringent search protocol consistent with the systematic literature review (SLR) methodology. The contributions of this SLR include (a) development of a research profile of the relevant literature, (b) identification of five thematic areas, (c) elucidation of research gaps and suggestion of potential research questions as an agenda for future research on failures in open innovation, (d) formulation of a conceptual framework comprising the antecedents and outcomes of open innovation failure and (e) presentation of the various theoretical and managerial implications for scholars and practitioners.

• Ozdemir, Dilek; Sharma, Mahak; Dhir, Amandeep & Daim, Tugrul (2022). Supply chain resilience during the COVID-19 pandemic. Technology in society. ISSN 0160-791X. 68. doi: 10.1016/j.techsoc.2021.101847. Vis sammendrag

  The COVID-19 pandemic has challenged supply chains more seriously challenged than ever before. During this prolonged global health crisis, supply chain managers were forced to rely primarily on solutions developed for limited and foreseeable crises. This study aimed to understand how well existing solutions facilitated supply chain resilience in the UK perishable goods market. Consistent with this aim, we developed a research model based on the supply chain resilience literature and tested it with covariance-based structural equation modelling. Data were collected from 282 retail employees. Supply chain velocity was the preferred measure of resilience. The findings demonstrate that pandemic-related disruptions have affected resilience-building activities. While both proactive and reactive approaches have promoted resilience building during the pandemic, they have not been sufficient to ameliorate all the pandemic's negative effects. Innovation featured as the most effective factor, followed by robustness, empowerment, and risk management via reduced risk. The effect of firm size was significant only on supply chain risk management, with larger companies more efficiently applying risk management practices. The results emphasise the importance of innovation for supply chain resilience. Regardless of firm size, innovation works for every company. Empowerment is another costless and effective tool. Therefore, it is safe to conclude that innovation and empowerment can help organisations to manage their supply chains effectively during crises. Companies can strengthen their supply chain resilience by developing strong relationships with their supplier and employees.

• Chauhan, Chetna; Parida, Vinit & Dhir, Amandeep (2022). Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises. Technological Forecasting and Social Change. ISSN 0040-1625. 177. doi: 10.1016/j.techfore.2022.121508. Fulltekst i vitenarkiv Vis sammendrag

  The circular economy (CE) has the potential to capitalise upon emerging digital technologies, such as big data, artificial intelligence (AI), blockchain and the Internet of things (IoT), amongst others. These digital technologies combined with business model innovation are deemed to provide solutions to myriad problems in the world, including those related to circular economy transformation. Given the societal and practical importance of CE and digitalisation, last decade has witnessed a significant increase in academic publication on these topics. Therefore, this study aims to capture the essence of the scholarly work at the intersection of the CE and digital technologies. A detailed analysis of the literature based on emerging themes was conducted with a focus on illuminating the path of CE implementation. The results reveal that IoT and AI play a key role in the transition towards the CE. A multitude of studies focus on barriers to digitalisation-led CE transition and highlight policy-related issues, the lack of predictability, psychological issues and information vulnerability as some important barriers. In addition, product-service system (PSS) has been acknowledged as an important business model innovation for achieving the digitalisation enabled CE. Through a detailed assessment of the existing literature, a viable systems-based framework for digitalisation enabled CE has been developed which show the literature linkages amongst the emerging research streams and provide novel insights regarding the realisation of CE benefits.

• Aslam, Muhammad Shakeel; Ali, Imran; Qammar, Ahmad; Kiwan, Lea & Dhir, Amandeep (2022). How knowledge acquisition creates a competitive edge? A qualitative inquiry from international consultancy alliance. International Marketing Review. ISSN 0265-1335. 39(3), s. 653–681. doi: 10.1108/IMR-03-2021-0111. Vis sammendrag

  Purpose The current study attempts to bridge the existing gap related to the role of knowledge acquisition from international alliance partners to improve competitiveness by examining the distinct processes of knowledge acquisition and the challenges confronted in this learning process in order to enhance local and international market performance. Design/methodology/approach Following case-study approach based on systematic combining, the study presents a case of knowledge acquisition and learning in the context of an international consultancy alliance between leading Pakistani and Chinese engineering firms using six in-depth interviews of key engineers to explore the dynamic mechanisms for knowledge acquisition and learning from the Chinese firm. Grounded analysis drawn upon the Straussian version of grounded theory (GT) {{Strauss, 1990 #136} Strauss, 1998 #139} is used for data analysis in this research. Findings It was found that the processes of explicit and implicit knowledge acquisition from Chinese firms are integrated consultancy working, social and technical adaptability and seeking confirmation about the work done and knowledge/theories and models used in work. However, these processes are quite complex, posing serious challenges for National Engineering Services, Pakistan to acquire the required knowledge, which can be addressed through partners' motivation to share and acquire knowledge, cultural intelligence and friendship and informal association. The study also found that the knowledge acquired from technologically advanced international organizations by the host partner in the international strategic alliance not only provides a competitive edge to the local host in its local market but also builds its capacity to undertake similar projects in other parts of the world, substantially enhancing its market success. Originality/value Adding up to the current literature that focuses on knowledge acquisition in a parent-subsidiary relationship, the current research proposes a framework for knowledge acquisition in the unique context of international strategic alliances. The research provides managerial guidelines to manage knowledge acquisition for gaining a competitive edge that would be helpful for the managers in the era of growing interdependence among the organizations across the borders.

• Scuotto, Veronica; Garcia-Perez, Alexeis; Kalisz, David E. & Dhir, Amandeep (2022). Responsible I(m)ovation in Asia Pacific regions. Asia Pacific Journal of Management. ISSN 0217-4561. doi: 10.1007/s10490-022-09803-2. Fulltekst i vitenarkiv Vis sammendrag

  Over the past 20 years, a debate has developed on the differences between innovation and imitation strategies as mechanisms by which businesses operating in the Asia Pacific region may gain a competitive advantage. The current research contributes to this debate from a different perspective by exploring some of the challenges and opportunities associated with the combination of both strategies into what has been defined as imovation. Imovators and imovations do not stand alone in business ecosystems. Rather, they should be embraced in the context of sustainability-related virtues and emerging capabilities, such as ethical behaviour, co-responsibility and positive social impact. Taking dynamic capabilities as a theoretical lens, this paper conducts an empirical investigation of responsible imovation in a sample of 180 enterprises operating in the Asia Pacific market. In particular, this research evaluates the relationship between dynamic capabilities and imovation capabilities using a logistic regression analysis whereby we correlate the three main features of imovation strategies: strategic alliances, strategic decision-making and product innovations. To the best of our knowledge, ours is the first study to focus on responsible imovation in the Asia Pacific market from an empirical perspective. The research highlights the key organisational and individual actions with the potential both to preserve existing capabilities and to create and integrate new ones. Our findings highlight the importance of technology adoption for responsible imovation to become more effective and accessible to imovators in the Asia Pacific business ecosystem. We conclude that responsible imovations combined with product-level innovations and core dynamic capabilities pave the way towards more rapid growth and a more sustainable competitive advantage.

• Hina, Maryam; Chauhan, Chetna; Kaur, Puneet; Kraus, Sascha & Dhir, Amandeep (2022). Drivers and barriers of circular economy business models: Where we are now, and where we are heading. Journal of Cleaner Production. ISSN 0959-6526. 333. doi: 10.1016/j.jclepro.2021.130049. Fulltekst i vitenarkiv Vis sammendrag

  Literature on the circular economy business model (CEBM) has witnessed a sharp upsurge in recent years. Although scholars have investigated CEBM from several perspectives, including the green business model, waste management, digital technology, the supply chain, and the financial impact of CEBM, critical analysis of the extant literature has not attracted scholarly attention. The current systematic literature review (SLR) on CEBM is an attempt to critically analyse and appraise the prior findings by following robust research protocols. We analysed a pool of 126 studies to identify the thematic research areas, recognise the research gaps and present future research agendas. Subsequently, we classified the research themes, namely the drivers of and barriers to CEBM. The paper thus provides a comprehensive assessment of the current state of the art on the drivers and barriers involved in executing CEBM. By identifying existing research gaps and presenting avenues for future research, the SLR illuminates the nuances of CEBM implementation. Moreover, we propose an actor-network theory-based conceptual framework for CEBM implementation for further investigation. We conclude the study by providing the theoretical and practical implications for those attempting to overcome the barriers and address the challenges involved in CEBM implementation.

• Jabeen, Fauzia; Kaur, Puneet; Talwar, Shalini; Malodia, Suresh & Dhir, Amandeep (2022). I love you, but you let me down! How hate and retaliation damage customer-brand relationship. Technological Forecasting and Social Change. ISSN 0040-1625. 174. doi: 10.1016/j.techfore.2021.121183. Fulltekst i vitenarkiv Vis sammendrag

  The literature on the dark side of the customer-brand relationship is still evolving. Admittedly, scholars have given it noteworthy attention in the recent past, yet gaps persist related to the products and services, antecedents, and consequents examined. Our study augments the understanding of the negative aspects of the customer-brand relationship by examining brand hate and betrayal as its two manifestations. Using online food delivery (OFD) platforms as the product/service under focus, we employ a mixed-method approach to identify the negative experiences (i.e., safety and hygiene grievances, dissatisfaction, negative word of mouth, and advertisement overload) that could stimulate the negative emotions of betrayal and hate in customers. Thereafter, we examine the desire for avoidance and retaliation as a response to these negative feelings. Our model is grounded in the Stimulus-Organism-Response framework and tested through analysis of data collected from 342 OFD users in the United States. The structural equation modelling results confirm a positive association of customer dissatisfaction, negative word of mouth, and advertisement overload with brand betrayal and hate. Betrayal and hate, in turn, associate positively with avoidance and retaliation. Brand love positively moderates the association of advertisement overload with betrayal and hate and safety and hygiene grievances with betrayal.

• Gill, Seerat Kaur; Dhir, Amandeep; Singh, Gurparkash & Vrontis, Demetris (2022). Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation. Journal of Business Research. ISSN 0148-2963. 138, s. 275–286. doi: 10.1016/j.jbusres.2021.09.029. Fulltekst i vitenarkiv Vis sammendrag

  With the increasing post-massification of higher education institutions (HEIs), access-providing business schools (vs elite educational institutions) continue to rank at the bottom in terms of quality. This study defines and develops a measure of quality in the context of access-providing business schools in a developing country. Access-providing private business schools face competing challenges of balancing inclusiveness and access with excellence and quality. Pursuing inclusiveness and access alongside excellence and quality seems a utopian ideal. However, this study propounds transformative quality as key for addressing these conflicting issues, which have long impacted post-massification and continue to have a grave effect post-pandemic. We propose a five-factor, 27-item scale of transformative quality (TRFQ). We validated the proposed scale through three studies exploring the perspectives of front-line faculty members representing 25 business schools from 10 major cities in India. The study results indicate that TRFQ comprises five dimensions such as critical confidence, problem-solving skills for approach-avoidance, overall awareness, overcoming prejudices and skillfulness. The role of TRFQ in future research has implications and recommendations for institutional management in business schools and for policymakers.

• Tandon, Anushree; Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet & Mäntymäki, Matti (2022). Social media induced fear of missing out (FoMO) and phubbing: Behavioural, relational and psychological outcomes. Technological Forecasting and Social Change. ISSN 0040-1625. 174. doi: 10.1016/j.techfore.2021.121149. Fulltekst i vitenarkiv Vis sammendrag

  The penetration of smartphones and the subsequent social media use in modern workplaces have drawn scholars’ attention towards studying their influence on employees. This is a nascent yet critical field of study because initial inquiries have confirmed the significant adverse implications of smartphone and social media use for employee well-being and productivity. Acknowledging the need to better explicate the consequences of the so-called ‘dark side’ of social media use at work, we examine the association of FoMO and phubbing with both psychological (i.e. work exhaustion and creativity) and relational (i.e. workplace incivility) employee outcomes. We tested our proposed hypotheses, which rest on the theoretical tripod of the theory of compensatory Internet use, the limited capacity model and regulatory focus theory, through structural equation modelling (SEM) of data collected from 243 working professionals in the United States (US). The results suggest that FoMO has a positive association with phubbing, which, in turn, is positively associated with both psychological and relational responses. In addition, our analysis reveals the moderation effect of promotion focus on the association between phubbing and creativity. In comparison, we observe no moderation effect for prevention focus on any of the proposed associations. Our findings provide new insights into the impact of smartphone and social media use on employees and offer important implications for theory and practice.

• Chauhan, Chetna; Kaur, Puneet; Arrawatia, Rakesh; Ractham, Peter & Dhir, Amandeep (2022). Supply chain collaboration and sustainable development goals (SDGs). Teamwork makes achieving SDGs dream work. Journal of Business Research. ISSN 0148-2963. 147, s. 290–307. doi: 10.1016/j.jbusres.2022.03.044. Fulltekst i vitenarkiv Vis sammendrag

  The global push towards sustainable development has led to an upsurge in academic literature at the juncture of supply chain collaboration (SCC) and sustainability. The present paper aims to map this growing literature to understand how SCC can contribute to the achievement of broader Sustainable Development Goals (SDGs). Via a systematic review of literature (SLR), the paper maps key themes at the intersection of SCC and sustainable development. Relying on nine key themes, the study presents novel insights into the domain of SCC for sustainable development. The results of the SLR reveal that collaborative innovation, collaborative process and product development are key mechanisms driving SCC. However, the extant literature has not devoted much attention to the effectiveness of SCC mechanisms or their performance. Further, the current study posits that more effective SCC strategies can boost the sustainable operational performance of the supply chain (SC) by enhancing capacity building and resource utilisation. Based on the contingency approach, this study offers a novel framework linking SCC to SDGs. The study thus has the potential to help managers and practitioners identify strategic fields of action for achieving SDGs.

• Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari & Dhir, Amandeep (2022). The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps. Journal of Business Research. ISSN 0148-2963. 147, s. 142–157. doi: 10.1016/j.jbusres.2022.04.020. Fulltekst i vitenarkiv Vis sammendrag

  The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, past studies have left more granular nuances of the association between service recovery strategies and service outcomes, such as the mediating role of forgiveness or the valence of forgiveness, under-explored. Recognising that an improved understanding of recovery from failures is crucial for sustaining positive customer–brand relationships in the service economy, the present study investigates the mediating effect of the valence of forgiveness (both exoneration and resentment) on the association between various service recovery strategies (apology, compensation and voice) and service outcomes (brand trust and negative word of mouth [NWOM]) in the context of food delivery apps (FDAs). We tested the proposed model by analysing data from 294 FDA users who had experienced FDA service failures and recovery efforts in the recent past. The findings suggest that recovery strategies are associated with exoneration, resentment and brand trust but not with NWOM. While exoneration mediates the association of these strategies with both brand trust and NWOM, resentment mediates only the association of these strategies with NWOM. Finally, the severity of previously experienced service failures and the speed of the service provider’s response moderates the association of the valence of forgiveness with brand trust and NWOM. By uncovering the key role of the valence of forgiveness in service recovery, our study offers significant theoretical and practical implications for stakeholders.

• Malodia, Suresh; Kaur, Puneet; Ractham, Peter; Sakashita, Mototaka & Dhir, Amandeep (2022). Why do people avoid and postpone the use of voice assistants for transactional purposes? A perspective from decision avoidance theory. Journal of Business Research. ISSN 0148-2963. 146, s. 605–618. doi: 10.1016/j.jbusres.2022.03.045. Fulltekst i vitenarkiv Vis sammendrag

  Consumers increasingly adopt artificial intelligence (AI) enabled voice assistants (VAs) for transactional and non-transactional uses due to these devices’ inherent affordances, such as their ease of use and convenience. Despite the widespread adoption of VAs in recent times, consumers continue to avoid using VAs for transactional purposes. Currently, we have a limited understanding of the various antecedents and consequences of consumer decision avoidance in the context of VAs. This study aims to bridge this gap by adopting the decision avoidance theory as a theoretical lens and a convergent mixed-methods approach to identify the antecedents (i.e. cognitive biases and nudging) and consequences (i.e. rejection of VAs for transactional purposes and intention to adopt VAs for transactional purposes) of consumer decision avoidance (i.e. consumer inertia and procrastination). The study findings suggest a positive association of cognitive biases with consumer inertia, procrastination and rejection. While nudging is positively associated with procrastination and intentions, it shares a negative association with rejection. Consumer inertia is positively associated with rejection and negatively associated with intentions. Meanwhile, procrastination shares a positive association with intention and a negative association with rejection. Technology comfort has a significant moderating (negative) influence on the association between cognitive biases and intentions.

• Mäntymäki, Matti; Najmul Islam, A.K.M.; Turel, Ofir & Dhir, Amandeep (2022). Coping with pandemics using social network sites: A psychological detachment perspective to COVID-19 stressors. Technological Forecasting and Social Change. ISSN 0040-1625. 179. doi: 10.1016/j.techfore.2022.121660. Fulltekst i vitenarkiv
• Awan, Usama; Hannola, Lea; Tandon, Anushree; Goyal, Raman Kumar & Dhir, Amandeep (2022). Quantum computing challenges in the software industry. A fuzzy AHP-based approach. Information and Software Technology. ISSN 0950-5849. 147. doi: 10.1016/j.infsof.2022.106896. Fulltekst i vitenarkiv Vis sammendrag

  Context The current technology revolution has posed unexpected challenges for the software industry. In recent years, the field of quantum computing (QC) technologies has continued to grow in influence and maturity, and it is now poised to revolutionise software engineering. However, the evaluation and prioritisation of QC challenges in the software industry remain unexplored, relatively under-identified and fragmented. Objective The purpose of this study is to identify, examine and prioritise the most critical challenges in the software industry by implementing a fuzzy analytic hierarchy process (F-AHP). Method First, to identify the key challenges, we conducted a systematic literature review by drawing data from the four relevant digital libraries and supplementing these efforts with a forward and backward snowballing search. Second, we followed the F-AHP approach to evaluate and rank the identified challenges, or barriers. Results The results show that the key barriers to QC adoption are the lack of technical expertise, information accuracy and organisational interest in adopting the new process. Another critical barrier is the lack of standards of secure communication techniques for implementing QC. Conclusion By applying F-AHP, we identified institutional barriers as the highest and organisational barriers as the second highest global weight ranked categories among the main QC challenges facing the software industry. We observed that the highest-ranked local barriers facing the software technology industry are the lack of resources for design and initiative while the lack of organisational interest in adopting the new process is the most significant organisational barrier. Our findings, which entail implications for both academicians and practitioners, reveal the emergent nature of QC research and the increasing need for interdisciplinary research to address the identified challenges.

• Hassan, Sharfa; Kaur, Puneet; Muchiri, Michael; Ogbonnaya, Chidiebere & Dhir, Amandeep (2022). Unethical Leadership: Review, Synthesis and Directions for Future Research. Journal of Business Ethics. ISSN 0167-4544. doi: 10.1007/s10551-022-05081-6. Fulltekst i vitenarkiv Vis sammendrag

  The academic literature on unethical leadership is witnessing an upward trend, perhaps given the magnitude of unethical conduct in organisations, which is manifested in increasing corporate fraud and scandals in the contemporary business landscape. Despite a recent increase, scholarly interest in this area has, by and large, remained scant due to the proliferation of concepts that are often and mistakenly considered interchangeable. Nevertheless, scholarly investigation in this field of inquiry has picked up the pace, which warrants a critical appraisal of the extant research on unethical leadership. To this end, the current study systematically reviews the existing body of work on unethical leadership and offers a robust and multi-level understanding of the academic developments in this field. We organised the studies according to various themes focused on antecedents, outcomes and boundary conditions. In addition, we advance a multi-level conceptualisation of unethical leadership, which incorporates macro, meso and micro perspectives and, thus, provide a nuanced understanding of this phenomenon. The study also explicates critical knowledge gaps in the literature that could broaden the horizon of unethical leadership research. On the basis of these knowledge gaps, we develop potential research models that are well grounded in theory and capture the genesis of unethical leadership under our multi-level framework. Scholars and practitioners will find this study useful in understanding the occurrence, consequences and potential strategies to circumvent the negative effects of unethical leadership.

• Kaur, Puneet; Dhir, Amandeep; Talwar, Shalini & Alrasheedy, Melfi (2021). Systematic literature review of food waste in educational institutions: setting the research agenda. International Journal of Contemporary Hospitality Management. ISSN 0959-6119. 33(4), s. 1160–1193. doi: 10.1108/IJCHM-07-2020-0672.

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• Malodia, Suresh; Dhir, Amandeep; Alshibani, Safiya Mukhtar & Christofi, Michael (2023). Correction to: Born global: antecedents and consequences of innovation capabilities (Asia Pacific Journal of Management, (2023), 10.1007/s10490-023-09909-1). Asia Pacific Journal of Management. ISSN 0217-4561. doi: 10.1007/s10490-023-09924-2.

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