Amandeep Dhir

• Malodia, Suresh; Dhir, Amandeep; Walsh, Steve & Kaur, Puneet (2026). The role of signaling in inducing a sense of community: an experimental investigation of multi-sided platform markets. European Journal of Marketing. ISSN 0309-0566. 60(5), p. 1041–1070. doi: 10.1108/EJM-04-2023-0291. Full text in Research Archive Show summary

  Purpose In the era of the platform economy, platform providers are competing fiercely to create a loyal user base. However, little is known about how multi-sided platforms can build a sense of community among users and strengthen consumer loyalty toward the platform. This study aims to explore how social proof signals and personalization signals shape consumers’ perceptions of a platform’s sense of community and their resulting loyalty. It also addresses theoretical tensions by applying and extending signaling theory to the multi-sided platform context. Design/methodology/approach Using three between-subject experimental designs, data were collected from 1,255 respondents from the UK and the USA through Prolific Academic Limited, a popular online participant recruitment platform. Across three between-subject experiments, Study 3 used a 2 × 2 design manipulating signal type (social proof vs personalization) and frame (positive vs negative). Findings Results indicate that personalization signals consistently elicited higher attitudinal and behavioral loyalty than social proof signals, with effects most pronounced under positive framing. Sense of community significantly mediated the effect of both signals on loyalty. Moderated mediation analysis revealed that the mediation pathway was significant for attitudinal loyalty under negative framing but not under positive framing, suggesting that framing shapes when and how signaling affects loyalty. Research limitations/implications The study used vignette-based scenarios that may not fully represent real-world platform interactions and examined a single platform type, limiting generalizability. Future research could incorporate longitudinal field data and consider additional constructs such as trust and satisfaction. Practical implications Multi-sided platform providers can benefit significantly from these findings. Personalization strategies such as tailored recommendations and individualized content should be prioritized to foster a sense of community and enhance loyalty. Positive message framing can raise overall loyalty levels, while negative framing may be used strategically to make personalization cues more salient and deepen attitudinal commitment. Originality/value By examining the effects of signaling on loyalty and the mediating role of sense of community, this study contributes to an underexplored area of research. It extends signaling theory by showing that the impact of signal content depends on framing, offering a nuanced understanding of how platforms can strengthen user relationships.

• Kaur, Puneet; Nijjer, Shivinder; Nicolau, Juan Luis & Dhir, Amandeep (2026). Deterring Greenwashing in Travel: A Multistakeholder Action Framework. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875261475650. Full text in Research Archive Show summary

  Extant research has identified positive and negative consequences of greenwashing, creating a paradox because the phenomenon is inherently deceptive and detrimental to environmental and societal well-being. This study examines these paradoxical consequences across micro-, meso-, and macro-level stakeholders in the travel industry, as perceived by employees. Using a three-stage qualitative design with employees (N = 68), the study demonstrates that greenwashing is a self-sustaining, multilevel phenomenon driven by paradoxical cognition among employees, organizational stakeholders, and regulators. Together with structural entrapment and paradoxical actions, these dynamics create a paradoxical engine that sustains greenwashing, while deception remains hidden from external stakeholders, who process green claims peripherally. Participants further indicate that deterrence requires stakeholder engagement with these paradoxes and mechanisms promoting central processing of environmental claims. The study proposes a multilevel framework for deterring greenwashing in the travel industry and advances paradox theory by explaining its persistence across interconnected stakeholder groups.

• Meenakshi, N.; Dhir, Amandeep; M’hamed, Sonia Chikh; Cabras, Ignazio & Kaur, Puneet (2026). Drivers, Impacts, and Mitigation of Corporate Social Irresponsibility: An Environmental Injustice Perspective. Journal of Business Ethics. ISSN 0167-4544. doi: 10.1007/s10551-026-06322-8. Full text in Research Archive Show summary

  Scholarly work on corporate social irresponsibility (CSiR) has frequently focussed on incident-based narratives, with more recent studies exploring the complex interplay among various stakeholders and their involvement in perpetuating environmental injustice (EI). Focussing on the relationship between CSiR and EI, we examine the factors that increase the risk of CSiR occurrences, their impact on various stakeholders and related responses, and measures that can prevent or mitigate CSiR. These issues are investigated via means of media discourse analysis (MDA), developing thematic coding using data extracted from various sources in the public domain and available on the internet. Outcomes from the MDA identify a clear and perpetuating link between CSiR and different forms of EI—distributive injustice, procedural injustice, and recognitional injustice. Our findings contribute to the CSiR–EI literature by analysing the structural conditions that reveal and shape the visibility and perceptions of environmental harm; identifying media exposure as a threshold for stakeholder contestation; and offering a typology of CSiR–EI dynamics grounded in sectoral and geographic contexts.

• Talwar, Shalini; Dhir, Amandeep; Taheri, Prof Babak & Kaur, Puneet (2026). Why do hospitality and food service businesses use food sharing platforms? A social practice perspective on surplus food redistribution to reduce food waste. International Journal of Hospitality Management. ISSN 0278-4319. 134. doi: 10.1016/j.ijhm.2026.104563. Full text in Research Archive Show summary

  Food sharing platforms (FSPs) offer a viable, scalable digital solution for redistributing surplus edible food to address global food waste and food insecurity. Despite this value proposition, the drivers of adoption and continued use of FSPs by hospitality and food service (HaFS) businesses remain an under-researched topic. This study draws upon social practice theory to uncover the meanings, competences, and materials that impact the adoption and routinization of FSP use as a practice among HaFS businesses. We employed a four-stage qualitative research design to collect data from 35 HaFS professionals working in the UK and the US. Analysis of responses revealed five value propositions: responsible citizenship behavior, altruism and social sensitivity, building positive brand image and publicity, customer and community alignment, and cost savings and economic incentives. The study further uncovered the key competences (the technology adoption learning curve, handling and managing inventory, and typical operational capabilities) and materials (operational processes and data analytics and process efficiency) required to routinize FSP use. Finally, we proposed actionable strategies to enhance economic and social value, ranging from dynamic pricing and customer incentives to destigmatizing FSP use and data-driven menu and portion adjustments. Based on these findings, we proposed a novel assessment–implementation–optimization–outcomes framework that offers theoretical and practical implications for HaFS businesses and FSP providers.

• Nijjer, Shivinder; Budhwar, Pawan; Kaur, Puneet & Dhir, Amandeep (2026). Customer Mistreatment Among Frontline Staff in Social Care: Supporting Employees Through HRM Practices. Human Resource Management. ISSN 0090-4848. doi: 10.1002/hrm.70064. Full text in Research Archive Show summary

  The social care sector across the globe is increasingly witnessing customer mistreatment incidents that pose significant personal and work-related challenges for frontline employees. Extant research suggests that human resource management (HRM) can be instrumental in extending support to the frontline to overcome the adversities of such mistreatment. In this study, we first develop a comprehensive account of the types of customer mistreatment prevalent in social care. Then, drawing on psychological contract theory, we outline the frontline's expectations of support from HRM practices to deal with such incidents. We further elaborate on gaps in social care that inhibit extending such support through HRM practices to the frontline and establish how the HR co-creation approach can be utilized to plug these gaps. In this multistage qualitative study, we collect data in three stages from 51 frontline employees and 15 HR professionals working in the social care sector who have witnessed customer mistreatment. Based on our study's findings, we propose a novel framework called “FRESH against mistreatment” (Frontline Expectations for Support from HRM), which can aid HR professionals in identifying expectations, gaps, and possibilities for extending support through HRM practices to the frontline in social care to handle incidents of customer mistreatment.

• Hameed, Zahid; Kaur, Puneet; Naeem, Rana Muhammad; Malik, Ashish & Dhir, Amandeep (2025). Ethics-centered HRM systems and knowledge hiding: the role of psychological contract fulfillment and mindfulness. Journal of Managerial Psychology. ISSN 0268-3946. p. 1–16. doi: 10.1108/JMP-11-2023-0646. Full text in Research Archive Show summary

  Purpose This study contributes to the literature on knowledge management by investigating psychological contract fulfillment (PCF) as an underlying mediating mechanism between an ethics-centered HRM system and knowledge-hiding behavior (KHB). In addition, we explored the moderating role of mindfulness between an ethics-centered HRM system and PCF. Design/methodology/approach We obtained multisource field data from 236 employees and their coworkers using a time-lagged research design. Structural regression was used to test the hypothesized relationships. Findings We obtained multisource field data from 236 employees and their coworkers using a time-lagged research design. Structural regression was used to test the hypothesized relationships. Practical implications Considering the detrimental consequences of KHB for individuals, teams and organizations, it is essential to understand how an ethics-centered HRM system, mindfulness and PCF help reduce KHB. Originality/value Our research adds to the knowledge management field by disentangling how the ethics-centered HRM system influences KHB via PCF. This may help the organization understand what HRM practices help reduce the employees’ KHB.

• Otterbring, Tobias; Malodia, Suresh; Taheri, Babak & Dhir, Amandeep (2025). Activating Green Airport Actions: Promoting Eco-Friendly Choices for Sustainable Travel Through Commitment and Consistency. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875251346930. Full text in Research Archive Show summary

  This research responds to challenges in promoting more sustainable responses among travelers. We posit that the commitment-and-consistency principle is a potent driver of more sustainable codes of conduct. Four experiments with more than 3,000 participants tested the impact of active (vs. passive or no) commitment on travelers’ likelihood to make sustainable choices at airports. A positive effect of active commitment emerged regarding travelers’ likelihood of making sustainable choices, with their consistency effort mediating this effect. Cultural belonging moderated this interplay, with active commitment being particularly powerful in individualistic (vs. collectivist) cultures. These findings contribute to commitment literature, offering actionable insights for airport managers, environmental NGOs, and policymakers alike. Specifically, our findings document that the cost-effective reliance on active commitment at commercial airport facilities boosts travelers’ general choice likelihood of sustainable options by roughly 50% to 75% compared to the existing (no commitment) status quo across settings and study paradigms.

• Alyasein, Omar; Acharya, Chandan; Ojha, Divesh; Huq, Fahian Anisul & Dhir, Amandeep (2025). To err is human: developing error competence and driving innovation in manufacturing operations. International Journal of Operations & Production Management. ISSN 0144-3577. 45(9), p. 1629–1649. doi: 10.1108/IJOPM-01-2024-0072. Full text in Research Archive Show summary

  Purpose The relationship between the error management approach and innovation is underexplored. Drawing upon error management theory, we offer a research model to explain how error management, organizational learning, error competence and innovation are connected to manufacturing operations. Design/methodology/approach We test the proposed model using survey data collected from 237 managers working in 150 US manufacturing organizations. We use semi-structured interviews (n = 32) to complement the survey results. Findings Our findings highlight several key relationships: Both thinking about errors and error risk-taking are positively related to learning from errors, while covering up errors is negatively associated with learning from errors. Moreover, learning from errors is positively related to error competence, which is in turn positively related to innovation. Additionally, it was found that error risk-taking has a direct positive association with innovation. Interestingly, the findings reveal that the direct relationship between learning from errors and innovation is insignificant, which is found to be fully mediated by error competence. Originality/value We fill a critical gap in the operations literature by explaining a mechanism mediating the relationship between the error management approach and innovation, offering real-world insights from the manufacturing sector and making positive error management strategies more practical and credible. Moreover, we offer actionable insights for organizations, potentially reshaping their strategies, improving performance and fostering innovation.

• Sithipolvanichgul, Juthamon; Dhir, Amandeep; Talwar, Shalini; Nijjer, Shivinder Kaur & Kaur, Puneet (2025). Knowledge management risks in open innovations: a qualitative assessment. Journal of Knowledge Management. ISSN 1367-3270. 29(8), p. 2745–2776. doi: 10.1108/JKM-11-2023-1089. Full text in Research Archive Show summary

  Purpose Open innovation offers a tremendous opportunity for assimilating and commercializing the best knowledge available in a firm’s ecosystem. However, it brings a host of knowledge management risks that have remained obscure in industry and academic discourse. Thus, this study aims to examine the knowledge management risks that make the open innovation process vulnerable to failure as it progresses through different phases, from ideation to commercialization. The study not only aims to identify the risks but also seeks to systematically map them to the distinct phases where they manifest and offer targeted mitigation strategies. Design/methodology/approach The authors used a qualitative research design to address the study’s research questions. Specifically, the authors administered open-ended essays to collect empirical data from employees of firms familiar with the open innovation process. A total of 39 complete responses were received, which the authors analyzed inductively using Gioia’s approach. The results are presented through a data structure comprising 45 first-order concepts, 16 second-order themes and eight aggregate dimensions. Findings This study’s findings revealed three categories of knowledge management risks in the open innovation process: (i) risks in the knowledge discovery process, (ii) knowledge discovery-pre-implementation gaps and (iii) knowledge sharing-execution gaps. The study further identified five categories of potential mitigation strategies to overcome knowledge management risks: (iv) countering opportunistic behavior, (v) offsetting efficacy challenges, (vi) reducing operational issues, (vii) preventing stakeholder disengagement and (viii) avoiding ambiguous deliverables. Originality/value To the best of the authors’ knowledge, this is the first empirical examination of knowledge management risks systematically mapped to three phases of open innovation. This temporal conceptualization of risks that occur as open innovation unfolds through different phases adds a novel dimension to the existing literature on knowledge management in open innovation. In addition to revealing that knowledge management risks vary by phase – necessitating a phase-specific risk-mitigation approach – the authors offer specific mitigation strategies. Overall, the study offers a novel 360-degree perspective on knowledge management risks, starting with sources and ending with potential mitigation strategies to avoid or reduce the potential risks. The authors add value to theory and practice by formulating an open innovation knowledge risk framework comprising three distinct parts to present an integrated overview of all key dimensions.

• R., Kiarash Sadeghi; Ojha, Divesh; Kaur, Puneet; Mahto, Raj V. & Dhir, Amandeep (2025). Metaverse technology in sustainable supply chain management: Experimental findings. Decision Support Systems. ISSN 0167-9236. 191. doi: 10.1016/j.dss.2025.114423. Full text in Research Archive Show summary

  The metaverse is a transformative force in supply chain information systems, particularly in the context of decision-making processes focusing on sustainable development goals. Thus, this study examines: How does the metaverse among stakeholders contribute to the supply chain decision-making processes regarding sustainable development goals? This study is among the first to provide empirical data examining the impact of the metaverse on stakeholders' sustainability assessment. Additionally, we examine how the metaverse influences supply chain collaboration and logistics decisions efficiency, particularly concerning their significant environmental implications. Through the lens of the practice-based theory, we test the proposed relationships using empirical data collected through a scenario-based survey. Furthermore, we analyzed tweets containing the keywords “metaverse” and “supply chain” to identify related topics and sentiments regarding the metaverse. The text mining analysis revealed three primary topics: logistics, digitalization, and sustainability. Results from the sentiment analysis indicated a predominantly positive attitude towards the metaverse within supply chains.

• Chaudhary, Sanjay; Dhir, Amandeep; Nguyen, Duc Khuong; Battisti, Enrico & Kaur, Puneet (2025). Exploring Family Values, Religion, and Ethical Behavior in Family Businesses: A Multi-Stage Qualitative Investigation. Journal of Business Ethics. ISSN 0167-4544. 198, p. 865–891. doi: 10.1007/s10551-025-05947-5. Full text in Research Archive Show summary

  One key element distinguishing family firms from non-family firms is the role of the family’s religious beliefs, with growing attention on understanding the fit between religion and family in shaping a business’s ethical conduct. A family firm’s behavior is embedded in an institutional context, and it is important to understand how multiple institutional logic shapes a family firm’s values and ethical behavior. While scholars agree on the central significance of family values and religion in shaping family firms’ values and ethical behavior, a definitive consensus on the influence of family values and religion in confronting ethical challenges and shaping ethical behavior has yet to be reached. We lack a theory explaining how family, family business, and religion shape a family firm’s ethical conduct. We conducted a qualitative study to investigate the role of family values and religion in shaping a family firm’s ethical conduct. The results reveal four themes, namely (a) ethical challenges faced by family firms, (b) family values shaping ethical behavior, (c) religion providing a rationale for family firms’ ethical decision-making, and (d) outcomes of ethical decision-making. The principal contribution of our study is clarifying the role of multiple institutional logics in the form of religion and family in explaining ethical behavior. Our findings suggest that the fit between religion, family, and business as an institution guides decision-making, helps family businesses earn a positive reputation in the community by displaying ethical behavior, and develops a positive workplace climate.

• Meenakshi, N.; Dhir, Amandeep; Kaur, Puneet & Camilleri, Mark Anthony (2025). Food sharing apps in the hospitality industry: Strategies to mitigate risks and enhance benefits for increased adoption. International Journal of Hospitality Management. ISSN 0278-4319. 129. doi: 10.1016/j.ijhm.2025.104175. Full text in Research Archive Show summary

  This study seeks to develop a broad-based understanding of the non-adoption of food sharing apps (FSAs) by hospitality businesses. This study answers three research questions: First, what are the perceived risks of FSAs that prevent their adoption by hospitality organizations; second, what are the perceived benefits of FSAs that are likely to encourage their adoption by hospitality organizations; and third, what strategies can be adopted by FSAs to mitigate the perceived risks and enhance the perceived benefits of adoption of FSAs by hospitality businesses. A multistage qualitative study involving three stages of data collection was undertaken. The findings revealed that perceived risks included business issues, management issues, regulatory concerns, business conditions, and issues with app companies. Perceived benefits included enhanced reputation, business gains, customer benefits, and doing good. Strategies to mitigate perceived risks and enhance perceived benefits emphasized closer communication and collaboration between FSAs and businesses.

• Dhir, Amandeep; Meenakshi, N.; Nicolau, Juan Luis & Kaur, Puneet (2025). Wokeness in tourism management: Perceptions, attributes, and consequences. Tourism Management. ISSN 0261-5177. 109. doi: 10.1016/j.tourman.2025.105131. Full text in Research Archive Show summary

  Recent media articles highlight the rise of wokeness measures in the tourism and hospitality industry. Although the wokeness perspectives of the organization and travelers have been examined in this industry, employee voice has largely been ignored. This study aims to examine the different perceptions, attributes, and consequences of wokeness in the tourism and hospitality industry from the perspective of employees. A longitudinal qualitative research approach was adopted in which data collection was done through three studies conducted over more than two years using the open-ended essay method. Critical race theory (CRT) was used to explain the data. Wokeness is perceived to be a processual phenomenon in which different sources of wokeness and extents of authenticity are present. The consequences of implementing wokeness measures in tourism and hospitality organizations suggest that wokeness can have advantages as well as disadvantages. The study furthers the understanding of wokeness in the tourism and hospitality industry by clearly elucidating the voice of the insiders in an organization – its employees. Wokeness is perceived to be a multi-dimensional phenomenon emanating from internal and external sources, which could be authentic or inauthentic and can have advantages and disadvantages. Management can utilize the insights to consider woke initiatives and practices to improve employee and customer experience.

• N., Meenakshi; Dhir, Amandeep; Shah, Priya; Nicolau, Juan Luis & Kaur, Puneet (2025). Conceptualization of greenwashing in the hospitality industry. International Journal of Hospitality Management. ISSN 0278-4319. 131. doi: 10.1016/j.ijhm.2025.104255. Full text in Research Archive Show summary

  This study aims to examine the definition and types of greenwashing in the hospitality industry from the perspective of employees. It uses qualitative research methods involving multi-stage data collection. Two waves of data—with 51 employees in the first wave and 44 in the second—were collected through open-ended essays from employees in the UK and USA. Through thematic analysis, two aggregate themes were identified: first, the definition of greenwashing, including what, why, how, and by whom it is done; and second, types of greenwashing, encompassing false claims, exaggerations, misrepresentations, and selective disclosure. The findings of this study will enable managers to develop safeguard measures to prevent greenwashing practices and promote greater transparency in green practices.

• Tandon, Anushree; Dhir, Amandeep; Kaur, Puneet & Ogbonnaya, Chidiebere (2025). Ethical Sourcing and Decision Making in the Fashion Industry: A Longitudinal Qualitative Examination. Journal of Business Ethics. ISSN 0167-4544. 196, p. 723–751. doi: 10.1007/s10551-024-05876-9. Full text in Research Archive Show summary

  Ethical sourcing is a crucial issue for the fashion industry, which is under intense pressure to build ethical and responsible supply chains. Despite its importance, we know little about how individual employees working in the fashion supply chain view ethical sourcing and the ethical considerations they encounter during their work. We adopted the moral agency theory to address these lacunas and conducted a longitudinal qualitative research study. We collected data from a highly heterogenous sample of employees based in the United Kingdom through open-ended essays in three waves (N1 = 50, N2 = 43, N3 = 30) over 9 months that were analyzed using the grounded theory method. The analysis revealed the following themes: a contemporary outlook on boundaries, external considerations, and three levels of action for ethical considerations: Supplier, organization, and employee (i.e., individual). We offer a revitalized view of ethical sourcing as a concept from a practice perspective and discuss critical ethical issues that affect employees’ moral agency to enact ethical sourcing decisions. Our findings offer insights into avenues to advance theoretical knowledge through a comprehensive framework derived from our results. We also propose significant practical implications to promote the widespread integration of ethical sourcing.

• Malodia, Suresh; Otterbring, Tobias; Taheri, Babak & Dhir, Amandeep (2024). How Negative Framing Affects VR Tourism Adoption: Exploring the Role of Travel Anxiety During Crisis Events. Journal of Travel Research. ISSN 0047-2875. p. 1–20. doi: 10.1177/00472875241234387. Full text in Research Archive
• Dhir, Amandeep; Madanaguli, Arun; Jabeen, Fauzia; Yahiaoui, Dorra & Quaglia, Roberto (2024). Consumer response to the new normal: examining the role of anticipated recovery, smart governance and prosocial behavior in driving satisfaction. International Marketing Review. ISSN 0265-1335. 41(2), p. 333–357. doi: 10.1108/IMR-12-2021-0386. Full text in Research Archive
• R., Kiarash Sadeghi; Ojha, Divesh; Kaur, Puneet; Mahto, Raj V. & Dhir, Amandeep (2024). Explainable artificial intelligence and agile decision-making in supply chain cyber resilience. Decision Support Systems. ISSN 0167-9236. 180. doi: 10.1016/j.dss.2024.114194. Full text in Research Archive Show summary

  Although artificial intelligence can contribute to decision-making processes, many industry players lag behind pioneering companies in utilizing artificial intelligence-driven technologies, which is a significant problem. Explainable artificial intelligence can be a viable solution to mitigate this problem. This paper proposes a research model to address how explainable artificial intelligence can impact decision-making processes. Using an experimental design, empirical data is collected to test the research model. This paper is one of the pioneer papers providing empirical evidence about the impact of explainable artificial intelligence on supply chain decision-making processes. We propose a serial mediation path, which includes transparency and agile decision-making. Findings reveal that explainable artificial intelligence enhances transparency, thereby significantly contributing to agile decision-making for improving cyber resilience during supply chain cyberattacks. Moreover, we conduct a post hoc analysis using text analysis to explore the themes present in tweets discussing explainable artificial intelligence in decision support systems. The results indicate a predominantly positive attitude towards explainable artificial intelligence within these systems. Furthermore, the text analysis reveals two main themes that emphasize the importance of transparency, explainability, and interpretability in explainable artificial intelligence.

• Dhir, Amandeep; Talwar, Shalini; Raj, Sahil; Sampat, Brinda & Nicolau, Juan Luis (2024). A Time-lagged Examination of Voluntary and Task-related Green Behavior in the Travel Industry. Journal of Travel Research. ISSN 0047-2875. 64(4), p. 1–23. doi: 10.1177/00472875241230008. Full text in Research Archive Show summary

  With climate change continuing to threaten the earth’s ecosystems, the travel industry is under increased pressure to adopt green policies. The effective implementation of these policies is largely dependent on employee commitment, but research offering insights into employees’ green behavior in the travel industry is sparse. We addressed this gap using the value-belief-norm theory to conceptualize the drivers of employees’ task-related and voluntary green behaviors. We examined the impact of values (biospheric, altruistic, and egoistic), beliefs (the new environmental paradigm, awareness of consequences, and ascription of responsibility), and pro-environmental personal norms on these outcomes. Analyzing time-lagged data collected in three waves from 186 hotel employees, we found a positive sequential association of biospheric values with beliefs, norms, and green behaviors. From a theoretical viewpoint, our study grounds hotel employees’ green behaviors in a prosocial theory, thereby offering a relatively new yet pertinent explanation of these behaviors.

• Bhatia, Meena; Meenakshi, N.; Kaur, Puneet & Dhir, Amandeep (2024). Digital technologies and carbon neutrality goals: An in-depth investigation of drivers, barriers, and risk mitigation strategies. Journal of Cleaner Production. ISSN 0959-6526. 451. doi: 10.1016/j.jclepro.2024.141946. Full text in Research Archive Show summary

  Prior research has primarily concentrated on non-digital and process-oriented methods for achieving carbon neutrality (CN) in the context of mitigating climate change (CC), while the potential of digital technology (DT) has hardly been investigated. This study addresses this gap by answering four research questions: How are firms utilizing DT to achieve CN? What drives the adoption of DT for achieving CN? What are the barriers that prevent the adoption of DT for achieving CN? What risk mitigation strategies can be adopted by firms to overcome these barriers? An inductive method using open-ended essays has been adopted to gather data from firms that have already implemented DT for CN. The findings revealed four distinct dimensions. Utilization of DT for CN includes enhancing business value, managing one's carbon footprint, enabling smart solutions, and enhancing efficiency. The drivers for adopting DT for CN included driving business growth, external pressures, competitive advantage, and environmental consciousness. Key barriers included financial barriers, technological barriers, human resource barriers, and external barriers. Risk mitigation strategies included pre-implementation strategies, detailed planning and evaluation, ensuring employees' buy-in and readiness, and external stakeholder engagement. This study offers a broad-based foundation for designing DT strategies for achieving CN.

• Talwar, Shalini; Nawaz, Rabiya; Sithipolvanichgul, Juthamon; Gupta, Bhumika & Dhir, Amandeep (2024). Strategic and Serendipitous Knowledge Arbitrage: What We Know and What Remains Underexplored? IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 12764–12776. doi: 10.1109/TEM.2023.3293170. Full text in Research Archive
• Corazza, Laura; Truant, Elisa; Cottafava, Dario & Dhir, Amandeep (2024). Higher Education Institutions and Multistakeholders' Engagement: A Longitudinal Study of an Anchor Institution's Legitimacy and Dynamism. IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 13572–13585. doi: 10.1109/TEM.2023.3265263. Full text in Research Archive Show summary

  Higher education institutions (HEIs) often serve as the social glue of a community. They are place-bound institutions with strong regional ties that typically play a crucial role in shaping the socioeconomic development of local ecosystems. Although their role as anchor institutions—large institutions that impact community life and economies over generations—is clear, there are few studies on how these universities actually evolve. How do their structures change over time? And what, if any, are their strategies for maintaining their status as an anchor institution? This research presents a longitudinal case study spanning a seven-year period in the life of the University of Turin (UniTo), a large generalist university in Northern Italy. During this period, UniTo successfully transitioned from an ivory tower into an entrepreneurial university and a civically engaged institution embedded in its local region. Our analysis identifies the main challenges in evolving from one model to the other, along with the strategies used by UniTo to both face these challenges and maintain its status as an anchor institution. Our findings show that, in the HEI sector, an institution's organizational structures need to be dynamic. Structured, top-down relationships, such as those between the institution and the municipality, need to work in tandem with spontaneous, bottom-up one-to-one relationships. Overall, what emerges from this research is a new concept of legitimacy, called anchored legitimacy , that is built on both spontaneity and structuralism and persists over decades and centuries.

• Chaudhary, Sanjay; Kaur, Puneet; Ferraris, Alberto; Bresciani, Stefano & Dhir, Amandeep (2024). Connecting entrepreneurial ecosystem and innovation. Grasping at straws or hitting a home run? Technovation. ISSN 0166-4972. 130. doi: 10.1016/j.technovation.2023.102942. Full text in Research Archive Show summary

  Why do some regions continuously exhibit productive entrepreneurship while others stagnate? The entrepreneurial ecosystem and innovation are buzzwords within academic research, representing the cultural, economic, social, and political environment supporting productive entrepreneurship. Scholars have examined the linkage between ecosystems and innovation in the past few years, and there is an agreement that the interaction of entrepreneurial actors, institutions, and cultures facilitates new venture development and productive entrepreneurship. However, despite burgeoning research, the entrepreneurial ecosystem still represents a metaphor lacking clarity. There is little agreement on the causal mechanisms driving the entrepreneurial ecosystem and innovation outcomes as the research at the current stage involves diverse views and is currently fragmented. We present a review of ninety-eight articles to synthesize existing research evidence on entrepreneurial ecosystems by identifying the ecosystem aspects maximizing innovative capacity. The content analysis reveals three predominant themes: (1) the role of universities, (2) the role of entrepreneurial actors, and (3) innovation as an outcome of the entrepreneurial ecosystem. The findings highlight scholarly attention on the interactions between elements of the entrepreneurial ecosystem and reveal the crucial role of entrepreneurial actors as drivers of innovation. We contribute to the prior research by offering an overview of predominant themes and proposing a conceptual framework. Shedding light on the intersection between the entrepreneurial ecosystem and innovation is a potential pathway for future ecosystem research.

• Malodia, Suresh; Islam, Nazrul; Kaur, Puneet & Dhir, Amandeep (2024). Why Do People Use Artificial Intelligence (AI)-Enabled Voice Assistants? IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 491–505. doi: 10.1109/TEM.2021.3117884. Full text in Research Archive
• Luqman, Adeel; Zhang, Qingyu; Talwar, Shalini; Bhatia, Meena & Dhir, Amandeep (2024). Artificial intelligence and corporate carbon neutrality: A qualitative exploration. Business Strategy and the Environment (BSE). ISSN 0964-4733. p. 1–18. doi: 10.1002/bse.3689. Full text in Research Archive
• Sharma, Shavneet; Singh, Gurmeet; Islam, Nazrul & Dhir, Amandeep (2024). Why Do SMEs Adopt Artificial Intelligence-Based Chatbots? IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 1773–1786. doi: 10.1109/TEM.2022.3203469. Full text in Research Archive
• Sharma, Shavneet; Islam, Nazrul; Singh, Gurmeet & Dhir, Amandeep (2024). Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems? IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 1846–1861. doi: 10.1109/TEM.2022.3157976. Full text in Research Archive
• Sithipolvanichgul, Juthamon; Dhir, Amandeep; Talwar, Shalini; Srivastava, Pallavi & Kaur, Puneet (2024). Knowledge arbitrage: what are the risks, and do they matter? Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-05-2023-0411. Full text in Research Archive
• Issac, Abraham Cyril; Dhir, Amandeep & Christofi, Michael (2024). True knowledge vs empowering knowledge: conceptualizing a theory of mindfulness and knowledge transfer (TMKT). Journal of Managerial Psychology. ISSN 0268-3946. 39(3), p. 264–286. doi: 10.1108/JMP-05-2022-0217. Full text in Research Archive
• Dhir, Amandeep; Kaur, Puneet; Hassan, Sharfa & Vrontis, Demetris (2024). Reimagining our futures together: An early bird's-eye view of inclusive organizational behavior. Journal of Organizational Behavior. ISSN 0894-3796. 45(9). doi: 10.1002/job.2776. Full text in Research Archive Show summary

  The world has witnessed high-intensity and low-occurrence crises such as the COVID-19 pandemic that have radically changed not only the discourses of health and safety but also permanently changed the realities of the workplace. The COVID-19 pandemic-related new normal has resulted in the exponential increase in the acceptance of “homeplace” or “work from home” in work-related domains. With this sudden dramatic shift in the way the present and future work is being conceptualized, there is every reason to believe that employees struggle with a plethora of intertwined thoughts and emotions, particularly a heightened sense of social isolation and exclusion from their work environment. The present study is an attempt to address this concern in the broader ambit of inclusive organizational behavior. Using an interpretivist research approach, we dwell on the genesis of organizational behavior in changing times, particularly digitalization and social isolation. We employ inductive analysis of the employee data generated over two waves and use grounded theory to explain how inclusive behavior could be fostered within organizations. Our study provides an early conceptualization of inclusive organizational behavior by identifying four factors, namely, inclusive support, inclusive work design, inclusive culture, and inclusive mindset. Furthermore, based on the findings of the study, a three-tier model of inclusive organizational behavior is proposed that links individual, group, and system-level dynamics in the organizations.

• Meenakshi, N.; Dhir, Amandeep; Kaur, Puneet; Mahto, Raj V. & Nicolau, Juan Luis (2024). Is Travel Resurgence in the Post-Global Health Emergency a Form of Revenge Travel? A Multi-phase Qualitative Study. Journal of Travel Research. ISSN 0047-2875. p. 1–24. doi: 10.1177/00472875241234388. Full text in Research Archive
• Dhir, Amandeep; N., Meenakshi; Nawaz, Rabiya & Kaur, Puneet (2024). How do we pivot? Facilitators, inhibitors, and strategies of tech healthcare startups before, during, and after a crisis. Technological Forecasting and Social Change. ISSN 0040-1625. 207. doi: 10.1016/j.techfore.2024.123606. Full text in Research Archive
• Hina, Maryam; Islam, Najmul & Dhir, Amandeep (2024). Blockchain for sustainable consumption: an affordance and consumer value-based view. Internet Research. ISSN 1066-2243. 34(7), p. 215–250. doi: 10.1108/INTR-07-2023-0523. Full text in Research Archive Show summary

  Purpose: There is little empirical evidence on how blockchain affordances may encourage consumers to make sustainable choices. Thus, this paper examines how blockchain affordances affect consumers’ sustainable consumption. Design/methodology/approach: We focus on three blockchain affordances: transparency, traceability, and immutability in this paper. By integrating the affordance lens and theory of consumption values (TCV), we develop a research model wherein we posit that blockchain affordances influence several consumption values, which then affect consumers’ intention to purchase sustainable products. In the study, we designed a scenario and user interface for a novel blockchain-based app for sustainable consumption in the context of the fashion industry and surveyed 295 European consumers to examine the study’s research model. We then analyzed the collected data using the partial least squares technique. Findings: The results show that blockchain affordances positively affect consumption values, including efficiency, social impression, trust, and sustainability information clarity. In turn, these values influence the consumers’ purchase intention of sustainable products. Additionally, our post hoc analysis shows that these consumption values fully mediate the effect of blockchain affordances on consumers’ purchase intention, where trust and sustainability information clarity is found to have a higher impact. Originality/value: Empirical research studies focusing on understanding blockchain’s effect on sustainable consumption values have been limited in prior literature. This study, drawing on the affordance lens, proposes distinct blockchain affordances and empirically validates their impact on consumers’ sustainable purchase intention. By integrating TCV, it highlights the mediating mechanism that drives blockchain’s impact on consumers’ purchase intention. We empirically identify the values that mediate the effects of blockchain affordances on consumers’ purchase intention; further, we discuss implications for research and practice based on the study findings.

• Dhir, Amandeep; Nijjer, Shivinder; Luo, Xin (Robert) & Kaur, Puneet (2024). Wearable discontinuance: Pathways in the volitional information systems discontinuance process. Information & Management. ISSN 0378-7206. 61(8). doi: 10.1016/j.im.2024.104038. Full text in Research Archive Show summary

  This paper examines the role of contextual factors and negative critical incidents as drivers of wearable discontinuance. We adopt a process perspective to understand wearable discontinuance by collecting data from long-time wearable users who have permanently discontinued their use and have no intention of reusing them. We adopt a multistage research design and collect data through the critical incident technique. Inductive data analysis reveals that both critical incidents and contextual factors impact wearable discontinuance, and the former is tethered to the purpose of wearable use. The study proposes pathways in the volitional information systems discontinuance process model and offers theoretical and practical contributions.

• Jain, Monika; Talwar, Shalini; Rastogi, Rashmi; Kaur, Puneet & Dhir, Amandeep (2024). Policy stimulation for the electric vehicle industry: An analysis of mainstream media discourse. Business Strategy and the Environment (BSE). ISSN 0964-4733. 33(6). doi: 10.1002/bse.3750. Full text in Research Archive Show summary

  Motivated by the indisputable relevance of comprehensively understanding and portraying multiple facets of ongoing conversations on electric vehicles (EVs), we employ critical discourse analysis (CDA) to go beyond the how and why of these discussions and fathom the complex interplays and subtleties. Operationally, we inductively analyze 718 popular media articles published from 2020 through 2023 to distill four cumulative dimensions of the discourse on EVs: industry-level enabling cues for EV adoption, economy-level motivations and motivators, impediments to diffusion, and harbingers of change. These four dimensions are further unpacked into 16 themes to provide a more granular interpretation of media discourse on EVs. We provide an exhaustive perspective, navigating several macro and micro aspects to offer tangible theoretical and practical outcomes. In addition to creating a comprehensive point of reference for future research, the study offers substantial inputs for driving the policy agenda in terms of subsidies, start-ups, and buy-side barriers. Abbreviations CDA critical discourse analysis CO2 carbon dioxide EU European Union EV electric vehicles R&D research and development

• Tandon, Anushree; Dhir, Amandeep & Islam, Nazrul (2024). Mobile Health Interventions for Cancer Care and Support: The Next Level of Digitalization in Healthcare? IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 6173–6189. doi: 10.1109/TEM.2023.3243724. Full text in Research Archive
• Sithipolvanichgul, Juthamon; Dhir, Amandeep; Talwar, Shalini & Kaur, Puneet (2024). Decomposition of double-loop failure risk in post-innovation failure phase. Technovation. ISSN 0166-4972. 140. doi: 10.1016/j.technovation.2024.103121. Full text in Research Archive Show summary

  Failing to capitalize on the learning opportunity offered by innovation failure can lead to the risk of what may be called a ‘double-loop’ failure. However, the scholarly literature has not examined the risk of failing to learn from the experienced innovation failure in sufficient detail. We address the deficit in insights by conducting a qualitative study with firms that have experienced innovation failure to decompose the risk of ‘double-loop’ failure. Inductive analysis of 49 responses revealed consequences and responses that characterize the post-innovation failure phase: collateral damage, precipitous response, and missed learning opportunity. Collateral damage captures resource loss, external embarrassment, and jeopardized future innovation as the outcome of failed innovation; precipitous response comprises deliberate avoidance, blame game, and negative affectivity as the reaction of internal stakeholders to failure; and missed learning opportunity unpacks into failing the stakeholders, failure to unlearn, and failure to capture knowledge. These post-innovation failure consequences and responses exacerbate the risk of double-loop failure, reducing firms’ capacity to salvage any value from the failure. Based on these findings, we propose a framework, which conceptualizes the post-innovation failure dynamics as a chain reaction leading to double-loop failure. The findings and the framework serve as the basis for offering tangible and actionable suggestions for scholars and managers.

• Tandon, Anushree; Dhir, Amandeep; Malik, Ashish; Budhwar, Pawan & Kaur, Puneet (2024). Exploring the Duality of Perceptions: Insights into Uncertainties, Aversion and Appreciation Towards Algorithmic HRM. Human Resource Management. ISSN 0090-4848. 64(2). doi: 10.1002/hrm.22263. Full text in Research Archive Show summary

  The human resource management (HRM) function has witnessed the rapid integration of algorithms into incumbent processes; however, significant employee resistance and aversion to algorithmic decision-making have also been reported. Research on algorithmic HRM practices indicates an underlying duality of perceptual responses by HRM professionals towards this technology. We seek to understand how HRM professionals experience algorithmic HRM use and determine if there are bright sides to its organizational integration. We undertake a qualitative, open-ended study based on written responses to open-ended questions from 58 respondents in the United Kingdom and the United States of America. The data were thematically analyzed using grounded theory, which revealed four themes representing HRM professionals' overarching perspectives on why algorithmic HRM precipitates aversion or appreciation. The first two themes highlight HRM professionals' perceived subjective uncertainty regarding algorithmic HRM and its perceived negative effects on the organization. The third theme acknowledges the positive effect of algorithmic HRM, and the final theme discusses three critical coping strategies (embrace, avoid, and collaborate) that HRM professionals adopt to counteract their experienced fears. Our findings suggest that HRM professionals adopt a cautiously fearful rather than a wholly adverse outlook towards algorithmic HRM, wherein aversion and appreciation appear to emerge simultaneously. We contend this existence of a duality of perceptual responses to algorithmic HRM may be a precursor to setting a harmonious collaboration between humans and algorithms in the HRM domain, contingent on appropriate levels of oversight and governance. Implications for theory and managerial practice are also discussed.

• Tandon, Anushree; Laato, Samuli; Islam, Najmul & Dhir, Amandeep (2024). Social comparisons at social networking sites: how social Media-induced fear of missing out and envy drive compulsive use. Internet Research. ISSN 1066-2243. doi: 10.1108/INTR-10-2022-0770. Full text in Research Archive
• Malodia, Suresh; Filieri, Raffaele; Otterbring, Tobias & Dhir, Amandeep (2024). Unlocking Social Media Success: How Prosumers Drive Brand Engagement through Authentic Conversations with Consumers. British Journal of Management. ISSN 1045-3172. doi: 10.1111/1467-8551.12823. Full text in Research Archive
• Talwar, Shalini; Dhir, Amandeep; Madanaguli, Arun Thirumalesh & Ractham, Peter (2024). SDG-Embeddedness in Business School Operations: State-of-the-Art Literature, Ground Realities, and Measurement Parameters. IEEE transactions on engineering management. ISSN 0018-9391. 71, p. 13428–13445. doi: 10.1109/TEM.2023.3236609. Full text in Research Archive
• Rasheed, Muhammad Imran; Hameed, Zahid; Kaur, Puneet & Dhir, Amandeep (2023). Too sleepy to be innovative? Ethical leadership and employee service innovation behavior: A dual-path model moderated by sleep quality. Human Relations. ISSN 0018-7267. 77(6). doi: 10.1177/00187267231163040. Full text in Research Archive Show summary

  This research explores the association of ethical leadership with employee service innovation behavior through a moderated mediation model. Theorizing on uncertainty reduction theory, we explore psychological ownership and creative self-efficacy as the underlying psychological mechanisms in the association between ethical leadership and employee service innovation behavior while considering the moderating role of sleep quality. We tested our theoretical model in two studies involving hospitality sector employees in the United States. Study 1 employed a three-wave (two-week period) time-lagged design (N = 237), and Study 2 used a two-wave (four-week period) survey design (N = 313). The findings suggest that workers’ psychological ownership and creative self-efficacy mediate the association between ethical leadership and employee service innovation behavior. In addition, sleep quality functions as an important boundary condition of the association between creative self-efficacy and service innovation behavior. Our research has important implications for understanding the impact of ethical leadership on important employee outcomes while considering the boundary condition role of employee sleep quality. The limitations of the study and future research directions are discussed.

• Deshpande, Bilwa; Kaur, Puneet; Ferraris, Alberto; Yahiaoui, Dorra & Dhir, Amandeep (2023). The dark side of advertising: promoting unhealthy food consumption. European Journal of Marketing. ISSN 0309-0566. doi: 10.1108/EJM-08-2021-0659. Full text in Research Archive
• Malodia, Suresh; Chauhan, Chetna; Jabeen, Fauzia & Dhir, Amandeep (2023). Antecedents and consequences of open innovation: a conceptual framework. International Journal of Entrepreneurial Behaviour & Research. ISSN 1355-2554. doi: 10.1108/IJEBR-03-2022-0235. Full text in Research Archive Show summary

  Purpose – Entrepreneurship across sectors has been impacted by the paradigm of open innovation in the last few decades. Although Open Innovation is argued to impact firm performance the strategic building blocks of open innovation are not discussed in the prior literature. This study aims to conceptualize open innovation and identify the antecedents and outcomes of open innovation. Design/methodology/approach – Using a qualitative study based on open-ended essays solicited from 47 SMEs and startups based out in Europe and the USA, the authors propose an overarching conceptual framework using a theoretical sampling approach adopted to establish data saturation and data analysis was carried out using thematic coding. Market place evidence was used for triangulation of the authors’ research framework and to establish the validity of the constructs. Findings – Building on the entrepreneurial bricolage theory, this study proposes bricolage and Platformization of innovations as antecedents to open innovation. The study also conceptualizes open innovation by identifying three underlying dimensions for open innovation. Next, the study proposes a positive association between open innovation and firm performance. Finally, the authors discuss relevant implications with future research directions of the study. Practical implications – The practical implication is the development of a sustained competitive advantage enhancing framework for entrepreneurial ventures with the help of open innovation. Originality/value – With the application of the developed framework for the entrepreneurial ventures, a set of strategic activities related to open innovation can be proposed that would help these ventures to enhance their innovation and marketing capabilities, thereby helping them with a sustained competitive advantage. The present study would also help the policymakers to frame policies that help the firms with a shift toward open innovation.

• Tandon, Anushree; Dhir, Amandeep; Madan, Poornima; Srivastava, Shalini & Nicolau, Juan Luis (2023). Green and non-green outcomes of green human resource management (GHRM) in the tourism context. Tourism Management. ISSN 0261-5177. 98. doi: 10.1016/j.tourman.2023.104765. Full text in Research Archive Show summary

  Globally, organizational espousal of green and sustainable operations has been critically facilitated by green human resource management (GHRM) initiatives, especially in the tourism and hospitality sector. This research is an effort to examine the nuances of employees' responses to GHRM and contribute to this field by examining how narcissism, an individual trait and boundary condition, influences GHRM's relationship with employees' green (voluntary and task-related practices) and non-green outcomes (task performance and job satisfaction). Our hypotheses, grounded in social identity and trait activation theories, were tested with data obtained through a time-lagged two-wave survey of 219 UK-based hotel employees via the Prolific Academic platform. Analysis revealed significant associations between GHRM and all employee outcomes. Narcissism was shown to have a significant moderating effect on GHRM's associations with both green and non-green (task performance) behaviors. Our results imply important understandings for the advancement of theoretical knowledge and practical implementation of GHRM.

• Christofi, Michael; Hadjielias, Elias; Mahto, Raj V.; Tarba, Shlomo & Dhir, Amandeep (2023). Owner-manager emotions and strategic responses of small family businesses to the COVID-19 pandemic. Journal of Small Business Management. ISSN 0047-2778. doi: 10.1080/00472778.2023.2193230. Full text in Research Archive Show summary

  COVID-19 pandemic, a consensus crisis that has had a profound effect on societies and economies globally, compelled family businesses to respond strategically in order to remain afloat. We examine the role of their owner-managers’ emotions in the strategic response to the COVID-19 pandemic, drawing on 38 in-depth interviews with owner-managers of small family businesses in Cyprus. Our findings reveal that owner-managers have experienced mainly negative emotions during the pandemic, including higher levels of stress, insecurity, fear, and doubt. By reflecting on these emotions, owner-managers can activate affective mechanisms and apply a stewardship logic to respond strategically. We contribute to the family business literature by conceptualizing key processes at the intersection between owner-manager emotions and strategic responses to the COVID-19 pandemic. By focusing on individual (that is, owner-manager) emotional processes and stewardship attitudes, our study provides a microfoundational explanation of strategic responses during external crises and offers both theoretical and practical implications.

• Anwar, Muhammad Azfar; Dhir, Amandeep; Jabeen, Fauzia; Zhang, Qingyu & Siddiquei, Ahmad Nabeel (2023). Unconventional green transport innovations in the post-COVID-19 era. A trade-off between green actions and personal health protection. Journal of Business Research. ISSN 0148-2963. 155. doi: 10.1016/j.jbusres.2022.113442. Full text in Research Archive Show summary

  Irrefutable evidence attributes environmental challenges, such as air and noise pollution, to unsustainable transportation, especially in urban settings. In this context, urban public transport is a sustainable mobility system with ecological benefits. However, limited research focuses on understanding the factors that promote urban public transport adoption in the face of disruptive events, such as the COVID-19 pandemic. This study integrates the push-pull-mooring (PPM) model and institutional theory to examine urban commuters' intentions to switch to urban public transport in the post-COVID-19 era. This study is the first to investigate the trade-offs consumers perceive between green actions and personal health protection in the COVID-19 context. Our results indicate that regulative and normative environments, public transport's economic viability and commuters’ pro-environmental concerns and identities significantly influence their intentions to switch to public transportation. Furthermore, hygiene concerns and choice uncertainty partially moderate the tested associations. The study thus provides unique insights into the nuances of individual decision-making regarding public transport use. Leveraging our findings, we present implications for theory and practice. We also offer a possible framework for classifying consumers of green urban public transport, which can be used to create targeted communication to encourage commuters to switch to routine public transport use for sustainability and environmental protection.

• Perotti, Francesco Antonio; Dhir, Amandeep; Ferraris, Alberto & Kliestik, Tomas (2023). Investigating digital technologies' implementation in circular businesses: Evidence from the going circular path. Journal of Management & Organization. ISSN 1833-3672. doi: 10.1017/jmo.2023.60. Full text in Research Archive
• Meenakshi, N.; Dhir, Amandeep; Mahto, Raj V.; Nicolau, Juan Luis & Kaur, Puneet (2023). Travelers’ Coping Strategies in the Backdrop of Revenge Tourism. Journal of Travel Research. ISSN 0047-2875. doi: 10.1177/00472875231193596. Full text in Research Archive Show summary

  The recent COVID-19 pandemic was a large-scale, prolonged crisis for the tourism industry. However, there has been an unprecedented surge in travel in the post-pandemic period. This study explores the motivation and coping strategies employed by travelers in the post-pandemic period. A multi-stage qualitative study was undertaken using three waves of data collection with travelers who engaged in revenge tourism in the post-pandemic period. Findings revealed that disengagement was the main motivation to travel during this period. Three coping strategies were employed by travelers to overcome the crisis—engaging in growth, seeking strength, and hope and cautious optimism. Coping strategies employed by travelers enabled them to overcome the tensions experienced during the pandemic lockdown. These findings present a clear delineation of how travelers recover from the adversities of a pandemic crisis to travel again in its aftermath, thus contributing significantly to the tourism literature.

• Chaudhary, Sanjay; Dhir, Amandeep; Farronato, Nicola; Nicotra, Melita & Pironti, Marco (2023). Nexus between entrepreneurial orientation and intellectual capital. Journal of Intellectual Capital. ISSN 1469-1930. 24(1), p. 70–114. doi: 10.1108/JIC-09-2021-0256. Full text in Research Archive Show summary

  Purpose –The importance of knowledge-based assets and the capability to leverage them has been the subject of scholarly interest in entrepreneurial orientation literature. The authors attempt to understand the dominant themes in the prior literature and propose directions for future research. Design/methodology/approach – The authors performed a systematic review of 79 studies to answer the research questions: (1) What are the predominant themes in the literature on the role of intellectual capital and entrepreneurial orientation? (2) What are the potential fields of future research? Findings – The findings suggest that current research engages the topics of intellectual capital, the capability to leverage knowledge assets and entrepreneurial orientation. The thematic analysis reveals the role of knowledge management, organizational learning, intellectual capital and absorptive capacity in entrepreneurial firms. The authors propose a theoretical model to explain how intellectual capital and its management influence firm-level entrepreneurial behavior. Originality/value – Understanding the association between intellectual capital and the capability to leverage knowledge assets is crucial in a dynamic business environment. Effective deployment of knowledge is vital while searching for new entrepreneurial opportunities.

• Khan, Sher Jahan; Badghish, Saeed; Kaur, Puneet; Sharma, Rajat & Dhir, Amandeep (2023). What motivates the purchasing of green apparel products? A systematic review and future research agenda. Business Strategy and the Environment (BSE). ISSN 0964-4733. 32(7). doi: 10.1002/bse.3360. Full text in Research Archive Show summary

  The contemporary business landscape is witnessing an ever-increasing concern for environmental sustainability, which has also surfaced in the apparel industry through the introduction of green apparel. Whether the adoption of green apparel is as a result of growing external pressures on firms to adopt green practices or due to deliberate strategies to incorporate sustainable orientation in the making of products, it remains a topical subject—making a comprehensive account of the existing academic literature indispensable. Furthermore, while academic research on green apparel is undoubtedly at an all-time high, the literature is largely disjointed, necessitating a robust synthesis of the exiting literature to illuminate the existing shortcomings and to provide direction to the future research efforts. A systematic literature review (SLR) was conducted to gauge the existing literary work in this field and to identify research gaps. After the critical review of 90 selected studies, four major themes were extracted: consumer apparel purchase, circular economy, consumer awareness, and barriers. After we identified theme-based critical knowledge gaps in the existing literature, we posed corresponding research questions that provide avenues for future research. The study also constructed a framework with significant practical and theoretical implications. Researchers can obtain a comprehensive understanding of the broader contours of this academic field and, with our meticulously tabulated gaps and potential research questions, explore new dimensions and broaden the horizons of this field.

• Jabeen, Fauzia; Tandon, Anushree; Sithipolvanichgul, Juthamon; Srivastava, Shalini & Dhir, Amandeep (2023). Social media-induced fear of missing out (FoMO) and social media fatigue: The role of narcissism, comparison and disclosure. Journal of Business Research. ISSN 0148-2963. 159. doi: 10.1016/j.jbusres.2023.113693. Full text in Research Archive Show summary

  The pervasiveness of social media platforms (SMP) has resulted in users experiencing feelings associated with the phenomena of fear of missing out (FoMO) and social media fatigue. However, little is known about how these phenomena relate to and influence the psychological state of SMP users. This is a significant gap as recent literature has emphasized the importance of examining the correlates of both these phenomena. The current study addresses this gap by examining the stimuli of FoMO and its influence on users’ experienced fatigue through a novel pathway that investigates the effect of narcissism (admiration and rivalry) on SMP behaviors of self-disclosure and social comparison. We collected data through a cross-sectional survey on Prolific Academic from 305 adult SMP users in the United States that were analyzed through structural equation modeling. The results show that FoMO is stimulated by time cost and anxiety. FoMO also positively influences users’ adoption of narcissistic admiration and rivalry processes, which influence SMP behaviors differently. Interestingly, we found that only social comparison positively influenced fatigue. The findings raise significant implications for theory and practice, particularly for managing negative emotional states while using SMPs and promoting a tempered use of these platforms.

• Tandon, Anushree; Sithipolvanichgul, Juthamon; Asmi, Fahad; Anwar, Muhammad Azfar & Dhir, Amandeep (2023). Drivers of green apparel consumption: Digging a little deeper into green apparel buying intentions. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3350. Full text in Research Archive Show summary

  The apparel industry's sustainability is gaining scholars' attention amidst increasing concerns about its environmental impacts. However, to ensure that the industry's efforts in environmental preservation succeed, it is crucial to identify the factors that can positively influence consumers' purchase or buying intentions for green apparel. However, at present, this topic is relatively understudied. Assimilating the norm activation model (NAM) and the stimulus–organism–response (SOR), we investigate economic, cognitive and ecological factors as antecedents to consumers' green apparel buying intentions. Additionally, we adapt the model to consider consumers' knowledge about apparel production as a moderator. Empirically analysing data from 478 apparel consumers from the USA through structural equation modelling, we found significant roles for affordance, ecological concerns and ascription of responsibility as stimuli influencing an individual's cognitive state through green self-efficacy, green attitude and personal norms. The latter, in turn, affects the individual's buying intentions. Our findings entail several suggestions to help scholars, policymakers and business managers positively influence consumers to make green purchase decisions. We contribute significantly to the literature by explaining the nuances of driving factors that promote green apparel buying, and practitioners can leverage them to devise appropriate strategic tactics supporting such consumption practices.

• Acharya, Chandan; Sigdyal, Pratigya; Ojha, Divesh; Patel, Pankaj C. & Dhir, Amandeep (2023). Knowledge codifiability, common interests and knowledge transfer: the inhibiting role of system dependence under increasing novelty. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-10-2022-0775. Full text in Research Archive
• Talwar, Shalini; Dhir, Amandeep; Islam, Nazrul; Kaur, Puneet & Almusharraf, Ahlam (2023). Resistance of multiple stakeholders to e-health innovations: Integration of fundamental insights and guiding research paths. Journal of Business Research. ISSN 0148-2963. 166. doi: 10.1016/j.jbusres.2023.114135. Full text in Research Archive Show summary

  Consumer/user resistance is considered a key factor responsible for the failure of digital innovations. Yet, existing scholarship has not given it due attention while examining user responses to e-health innovations. The present study addressed this need by consolidating the existing findings to provide a platform to motivate future research. We used a systematic literature review (SLR) approach to identify and analyze the relevant literature. To execute the SLR, we first specified a stringent search protocol with specific inclusion and exclusion criteria to identify relevant studies. Thereafter, we undertook an in-depth analysis of 72 congruent studies, thus presenting a comprehensive structure of findings, gaps, and opportunities for future research. Specifically, we mapped the relevant literature to elucidate the nature and causes of resistance offered by three key constituent groups of the healthcare ecosystem—patients, healthcare organizational actors, and other stakeholders. Finally, based on the understanding acquired through our critical synthesis, we formulated a conceptual framework, classifying user resistance into micro, meso, and macro barriers which provide context to the interventions and strategies required to counter resistance and motivate adoption, continued usage, and positive recommendation intent. Being the first SLR in the area to present a multi-stakeholder perspective, our study offers fine-grained insights for hospital management, policymakers, and community leaders to develop an effective plan of action to overcome barriers that impede the diffusion of e-health innovations.

• Chaudhary, Sanjay; Kaur, Puneet; Alofysan, Hind; Halberstadt, Jantje & Dhir, Amandeep (2023). Connecting the dots? Entrepreneurial ecosystems and sustainable entrepreneurship as pathways to sustainability. Business Strategy and the Environment (BSE). ISSN 0964-4733. 32(8). doi: 10.1002/bse.3466. Full text in Research Archive Show summary

  While the exponential growth of entrepreneurial ecosystem research has dramatically increased our understanding of the role of context in entrepreneurial outcomes, our knowledge of entrepreneurial ecosystems and environmentally sustainable entrepreneurship is still fragmented. There is ambiguity on how entrepreneurial ecosystems influence sustainable entrepreneurship and what factors facilitate or constrain sustainable entrepreneurship. We attempt to take stock of the extant scholarship on entrepreneurial ecosystems and synthesize studies examining their linkages with sustainability. We systematically reviewed 77 articles identified in the World of Science and Scopus databases to discuss the main themes. The content analysis uncovered four key themes: (a) how entrepreneurial ecosystems become more sustainable, (b) the role of entrepreneurs, (c) the role of universities, and (d) the outcomes of sustainable ecosystems. The findings reveal that interactions between different actors, including customers, suppliers, institutions, governments, and universities, can result in a sustainable entrepreneurial ecosystem. The novelty of our study arises from integrating extant studies on entrepreneurial ecosystem and sustainability in a systematic and replicable manner. We observed heightened attention to the environmental challenges in ecosystem literature and entrepreneurs' expanded roles in generating ecological and social value. Future studies can further evaluate the effectiveness of entrepreneurial ecosystems to examine whether creating an entrepreneurial ecosystem has a similar value while achieving sustainable development goals across varied contexts.

• Singh, Gurmeet; Slack, Neale J.; Sharma, Shavneet & Dhir, Amandeep (2023). Stockpiling intentions and customer well-being during the COVID-19 pandemic. Journal of Consumer Affairs. ISSN 0022-0078. doi: 10.1111/joca.12522. Full text in Research Archive Show summary

  The COVID-19 pandemic and associated factors influence customers' stockpiling intentions. This study examines the impact of various factors on customers' stockpiling intentions. It develops a model combining threat severity and fear of COVID-19, customer well-being dimensions, and constructs relating to the theories of planned behavior and competitive arousal to explain the effect of these on stockpiling intentions. Adopting a quantitative design, we analyzed data from 476 respondents using covariance-based structural equation modeling. The empirical results confirm that threat severity (with the fear of COVID-19 as a mediator) and fear of COVID-19 positively influenced individuals' attitudes toward stockpiling. Additionally, a positive attitude toward stockpiling, subjective norms that support stockpiling, the degree of perceived behavioral control, perceived scarcity, and time pressure positively influence stockpiling intentions. This study's findings thus contribute to a better understanding of customers' stockpiling intentions during a crisis and assist policymakers in developing effective COVID-19 response and recovery strategies.

• Otterbring, Tobias; Arsenovic, Jasenko; Samuelsson, Peter; Malodia, Suresh & Dhir, Amandeep (2023). Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses. British Journal of Management. ISSN 1045-3172. doi: 10.1111/1467-8551.12765. Full text in Research Archive Show summary

  Employee proactivity has been discussed as a key predictor of firm success and organizational performance. However, previous proactivity research has rarely focused on customers, and the few available proactivity studies from retail settings are either cross-sectional, solely based on subjective outcomes (e.g. customer satisfaction) or restricted to aggregated data of objective outcomes (e.g. profits per store). We investigate the causal effect of employee proactivity in retail service encounters on customers’ actual purchase behaviour and satisfaction ratings at the fine-grained level of individual customers. By integrating theories on social perception with prior proactivity findings, we find that employee proactivity positively predicts customers’ shopping responses. This finding extends from correlational to experimental designs across sample types and paradigms, is replicated in actual retail settings, and is mediated by customers’ perceptions of employee warmth and competence. Furthermore, the effect generalizes across several focal outcomes, including behavioural variables (spending and purchase likelihood), and is moderated by the time to employee-initiated contact in a way that goes against customers’ own beliefs. In sum, the present research quantifies the financial consequences of employee proactivity and indicates that in ordinary retail service encounters, high proactivity can compensate for delays, thus counteracting the aversive aspects of waiting.

• Hina, Maryam; Chauhan, Chetna; Sharma, Rajat & Dhir, Amandeep (2023). Circular economy business models as pillars of sustainability: Where are we now, and where are we heading? Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3480. Full text in Research Archive
• Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Laroche, Michel & Dhir, Amandeep (2023). Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic. Information Technology and People. ISSN 0959-3845. doi: 10.1108/ITP-11-2021-0837. Full text in Research Archive Show summary

  Purpose The use of over-the-top (OTT) platforms grew substantially after the declaration of the COVID-19 pandemic in 2020. With the pandemic receding, there is a concern that users may not continue with their subscriptions. To counter this, OTT service providers must strategize proactively to retain and acquire new users once the pandemic abates. Positing that understanding the consumption values that users ascribe to OTT platform usage can provide useful customer retention insights, the purpose of this paper is to use the theory of consumption value (TCV) to study the values that users derived from their use of OTT following the onset of the pandemic. Design/methodology/approach The mixed-method approach is used to collect qualitative and quantitative data. Analysis of qualitative responses collected through interviews of 12 current OTT platform users helped identify two categories of OTT platform-specific values: attribute-level and benefit-based. Next, the study examined the association of values thus identified with one another, as well as with continued intentions to use OTT platforms, by analyzing data collected from 371 existing users. Findings The findings indicated that functional value quality and social value, representing the attribute-level values, were positively associated with two benefit-based values – functional value price and emotional value (EMV). Next, EMV was not only associated with intentions but also partially mediated the association of attribute-level values with intentions. Premium subscription purchased and increased viewing time were confirmed to have moderating effects on the association between attribute-level and benefit-based values. Originality/value The study is amongst the foremost research initiatives to examine consumption values derived from OTT platform usage after the onset of the pandemic. Its novelty also comes from its identifying OTT platform-specific consumption values for the first time and adding a new dimension to the TCV by examining the interplay of these values in the OTT platform context.

• Malodia, Suresh; Dhir, Amandeep; Hasni, Muhammad Junaid Shahid & Srivastava, Shalini (2023). Field experiments in marketing research: a systematic methodological review. European Journal of Marketing. ISSN 0309-0566. 57(7), p. 1939–1965. doi: 10.1108/EJM-03-2022-0240. Full text in Research Archive Show summary

  Purpose – The purpose of this study is to present a systematic methodological review of the application of field experiments in the domain of marketing research. By performing this study, the authors seek to offer necessary advice and suggestions to marketing scholars interested in the application of field experiments and to promote the adoption of field experiments as a preferred methodological choice among scholars in this domain. Design/methodology/approach – A total of 315 field experiments published in the ten leading marketing journals in the past five decades were analyzed in this systematic methodological review. This study examines various aspects of field experiments, including the research profile of existing research, different trends and topics related to field experiments, choice of research questions, methods of observations, unobtrusive data collection, types of interventions and outcome variables. Findings – This study identified various trends and topics, categories of manipulations, types of limitations and important considerations in designing field experiments and offered necessary advice on the future of field experiments in marketing research. Research limitations/implications – This study provides a complete roadmap for future marketing scholars to adopt field studies in their research plans. The systematic summary of limitations and the checklist will be helpful for the researchers to design and execute field studies more effectively and efficiently. Practical implications – This review study offers a complete roadmap for marketing scholars who are interested in adopting field experiments in their research projects. The discussion of trends and topics, manipulations, limitations, design considerations and checklist items for field experiments offers relevant insights to marketing scholars and may help them design and execute field experiments more effectively and efficiently. Originality/value – To the best of the authors’ knowledge, this study is the first of its kind to provide a comprehensive methodological review of field experiments published in leading marketing journals throughout the past five decades. This study makes novel and unique contributions to both theory and literature on field experiments in the marketing discipline.

• Corazza, Laura; Cottafava, Dario; Torchia, Daniel & Dhir, Amandeep (2023). Interpreting stakeholder ecosystems through relational stakeholder theory: The case of a highly contested megaproject. Business Strategy and the Environment (BSE). ISSN 0964-4733. doi: 10.1002/bse.3601. Full text in Research Archive Show summary

  Managing stakeholders' concerns in megaprojects with an inclusive and ethical vision is a current open challenge. To overcome company-centered stakeholder-management practices, an ecosystem view, (i.e., one based on the network of relationships among involved stakeholders), should be adopted by designing bottom-up participatory stakeholder mapping processes that include the stakeholders affected by the construction of a megaproject. This paper presents an analysis of the stakeholder ecosystem of a contested megaproject in Italy (the Turin–Lyon high-speed rail) aimed at identifying similarities and discrepancies in stakeholder identification and prioritization between the managers' perception and an ecosystem point of view. The study followed a mixed-method approach. By coding the self-declared statements from 21 interviews with middle and top managers of the organization in charge of the construction and visualizing the emerging network of actors through a social network analysis and the use of centrality degrees, the most relevant stakeholders are identified. Our findings reveal how the prioritization of stakeholders obtained through the centrality degrees significantly differs from what the managers declare in reference to the concept of salience, highlighting how a bottom-up stakeholder mapping process—by including the stakeholders themselves in the mapping process—should be designed and reiterated during the whole life of a megaproject in order to adopt an inclusive stakeholder management approach.

• Sun, Zhe; Zhao, Liang; Kaur, Puneet; Islam, Nazrul & Dhir, Amandeep (2023). Theorizing the relationship between the digital economy and firm productivity: The idiosyncrasies of firm-specific contexts. Technological Forecasting and Social Change. ISSN 0040-1625. 189. doi: 10.1016/j.techfore.2023.122329. Full text in Research Archive Show summary

  With the rise of emerging economies such as China, the research environment for the digital economy (DE) has changed significantly. However, our understanding of the productivity impact of DE development in Chinese firms remains in its infancy. The idiosyncrasies of the firm-specific contexts are closely related to further research on the this topic. As a baseline, we hypothesize a U-shaped DE-firm productivity (FP) relationship. We analyze the idiosyncratic influences of firm size and locality on the DE–FP relationship. The findings, which are based on a sample of Chinese firms from 2016 to 2019, show that (a) the U-shaped DE–FP relationship applies to Chinese firms; (b) this relationship is moderate for large firms, substantially steeper for medium firms, and inverted for small firms; (c) the U-shaped DE–FP relationship for eastern region firms is moderate, while the U-shaped relationship for central region firms is steep, but the transition is incomplete, and western region firms have experienced increasing productivity since the early stage of DE development. This study offers an alternative approach to understanding Chinese firms’ strategic choices in DE development and provides a more nuanced explanation for the productivity paradox by emphasizing the significance of the firm-specific context. In this way, the study captures the sophisticated and constantly evolving relationships between DE and FP for heterogeneous Chinese firms.

• Shah, Priya; Dhir, Amandeep; Joshi, Rohit & Tripathy, Naliniprava (2023). Opportunities and challenges in food entrepreneurship: In-depth qualitative investigation of millet entrepreneurs. Journal of Business Research. ISSN 0148-2963. 155(B). doi: 10.1016/j.jbusres.2022.113372. Full text in Research Archive Show summary

  Consumer food preferences are undergoing a rapid transformation, and there has been a heightening of interest in eating healthy, sustainable foods. Food entrepreneurs are cashing in on the trend and are diversifying their existing offerings to include healthier options using alternate ingredients such as millets. However, these entrepreneurs face several challenges, and the actual growth of the market is lower than expected. The present study examines the opportunities and challenges faced by millet entrepreneurs. A total of 25 millet entrepreneurs were interviewed using a semi-structured qualitative design. Key opportunities include increased awareness of millets, people going back to their traditions, and informative food labels were the key opportunities, while a lack of awareness, lack of familiarity, preparation difficulty, sensory attributes, lack of affordability, inferior image, customer distrust, and millets’ longer gestational cycle were major challenges.

• Jabeen, Fauzia; Dhir, Amandeep; Islam, Nazrul; Talwar, Shalini & Papa, Armando (2023). Emotions and food waste behavior: Do habit and facilitating conditions matter? Journal of Business Research. ISSN 0148-2963. 155(B). doi: 10.1016/j.jbusres.2022.113356. Full text in Research Archive Show summary

  Food waste is currently a critical global issue, even more so because waste has continued to increase despite various reduction initiatives. Deeper research insights into why people waste food are needed to formulate effective strategies to counter such behavior. This study investigated the drivers of food delivery app (FDA) users’ attitudes against food waste and their behavioral intentions to reduce it. Specifically, the study employed the theory of interpersonal behavior (TIB) to explicate the role of emotions in driving attitude and intentions. Data collected from active FDA users (N = 561) were analyzed to test the proposed associations. The other two key variables in the TIB framework – habit, operationalized in this study as ordering more food than necessary to take advantage of special offers, and facilitating conditions, captured through belief that food ordered via FDAs often goes to waste – are conceptualized and examined as moderation variables. The results confirmed the positive association of attitude and negative emotions with intentions, as well as the positive association of negative emotions and attitude. However, the negative association of positive emotions was confirmed with attitude only. In addition, attitude mediated the negative emotions-intentions association. Finally, the analysis revealed that the variable belief that food ordered via FDA often goes to waste moderated the association of positive and negative emotions with intentions. The findings of the study offer significant inferences.

• Talwar, Shalini; Dhir, Amandeep; Luqman, Adeel; Gupta, Jaya & Gugnani, Ritika (2023). Charting the path toward a greener world: A review of facilitating and inhibiting factors for carbon neutrality. Journal of Cleaner Production. ISSN 0959-6526. 423. doi: 10.1016/j.jclepro.2023.138423. Full text in Research Archive Show summary

  The carbon neutrality (CN) literature has witnessed a mushrooming growth but also limited attempts to systematize the mass of evidence running in multiple directions. The consequent accumulation of fragmented insights can confuse concerned stakeholders, causing them to neglect or miss crucial discussions. Our study addresses this concern by undertaking a systematic literature review (SLR) of congruent studies to delineate the facilitating and inhibiting factors that support or impede the efficacious achievement of CN targets. Given the vastness of the extant literature, we limited our review to five sectors: manufacturing, energy, transportation, agriculture, and construction (METAC), since these are known to be among the highest contributors to emissions. Using a rigorous search and filtration protocol, we shortlisted 149 studies for inclusion in the review. Going beyond the curation of insights and identifying research gaps to suggest potential research questions for future investigations, our SLR contributes significantly by synthesizing facilitators and inhibitors from the reported evidence. At the same time, identifying stimulating forces and impeding hurdles helped us highlight areas requiring policy attention and managerial action to support the achievement of CN targets.

• Chaudhary, Sanjay; Dhir, Amandeep; Meenakshi, N. & Christofi, Michael (2023). How small firms build resilience to ward off crises: a paradox perspective. Entrepreneurship and Regional Development. ISSN 0898-5626. doi: 10.1080/08985626.2023.2265327. Full text in Research Archive Show summary

  Despite crises being a dominant theme in organizational research, little inquiry has been conducted into how small firms built resilience and coped with uncertainties created by the COVID-19 pandemic. In this study, we explore the challenges faced by small firms during this crisis and how they handled it and built resilience. We collected qualitative data using the open-ended essay method to answer our research questions. Findings reveal that small firms encountered challenges that were predominantly related to employees, technology, and liquidity. Three key paradoxes also emerged during the crisis: short-term and long-term performance, efficiency and adaptability, and safety and profit. The findings further revealed that small firms employed digitalization, prior and new knowledge, and leadership to cope with these challenges. By elucidating these challenges and coping strategies, the research contributes to the existing literature on resilience in small firms. Our findings emphasize that the survival prospects of small firms during the COVID-19 crisis depended on understanding potential paradoxes that needed to be resolved and utilizing the coping mechanisms developed to build resilience.

• Pitafi, Abdul Hameed; Rasheed, Muhammad Imran; Islam, Nazrul & Dhir, Amandeep (2023). Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media. Technovation. ISSN 0166-4972. 128. doi: 10.1016/j.technovation.2023.102874. Full text in Research Archive Show summary

  The research analyzes the associations between enterprise social media (ESM) visibility affordance (i.e., message transparency and network translucence) and employee agility performance through knowledge transfer (knowledge acquisition and knowledge provision) in organizations that have applied ESM. Utilizing the communication visibility theory, this study further examines the moderating role of task interdependence in strengthening the interactions between knowledge transfer and employee agility performance. We conducted two studies, one in China (347 samples) and the other in the United States (335 samples) to cross-culturally test our research model. Our results indicate that message transparency and network translucence have significant positive associations with employee agility performance in both studies. The findings also show that knowledge provision mediates the relationships between ESM visibility affordance and employee agility performance in both samples, while knowledge acquisition mediates the association between ESM visibility affordance and employee agility performance in the Chinese sample but not in the U.S. sample. Further, task interdependence moderates the link between knowledge acquisition and employee agility performance in China and the United States. However, task interdependence moderates the relationship between knowledge provision and employee agility performance in China but not in the United States. The implications for theory and management are also discussed.

• Madanaguli, Arun Thirumalesh; Dhir, Amandeep; Kaur, Puneet; Mishra, Shreya & Srivastava, Shalini (2023). A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. 23(2-3). doi: 10.1080/15022250.2023.2221214. Full text in Research Archive Show summary

  The study offers a comprehensive and critical systematic literature review (SLR) alongside an analysis of recent literature regarding the significance of corporate social responsibility (CSR) within the hotel industry.The study utilizes the SLR method to consolidate the relevant literature on CSR initiatives in the hotel industry context. Content analysis led to the identification of 100 pertinent studies, which contributed to the formation of diverse research themes, identification of research gaps, exploration of potential future research paths, and the creation of a research framework. The five thematic areas of research are the role of (1) employees in CSR initiatives, (2) customers in CSR initiatives, (3) CSR and business performance, (4) CSR and reporting, and (5) CSR and sustainability. The findings are synthesized into a hotel-based CSR research framework. By providing valuable insights on strengthening CSR in the hotel industry, this study is one of the first SLR study that focuses explicitly on CSR in hotels and will be valuable for both practitioners and researchers.

• Sharma, Mahak; Dhir, Amandeep; AlKatheeri, Haseena; Khan, Mehmood & Ajmal, Mian M. (2023). Greening of supply chain to drive performance through logical integration of supply chain resources. Business Strategy and the Environment (BSE). ISSN 0964-4733. p. 1–15. doi: 10.1002/bse.3340. Full text in Research Archive Show summary

  Sustainability has always been a concern of humankind in one form or the other. Still, it has come into sharper focus after the promulgation of the sustainable development goals in 2015 and the disruptive forces unleashed by the COVID-19 pandemic. Supply chain management is an aspect of business operations wherein the need for sustainability has been felt more keenly. The academic and business understanding of various nuances of incorporating sustainability, particularly environmental concerns in the supply chain, is still evolving. Our study seeks to enrich the growing literature in the area by proposing to uncover a novel, logical sequence of intangible supply chain resources that can amplify the impact of green supply chain management practices (GSCMPs) on business performance. We use the dual-theoretical lens of a resource-based view and stakeholder theories to conceptualize the sequential mediational role of supply chain visibility, resilience, and robustness between GSCMP and performance. Analyzing data collected from 318 individuals working in the manufacturing sector in the United Kingdom, we found a positive direct association of GSCMP with performance and the serial mediational role of visibility and robustness between the two. The findings of our study are pertinent for theorists as well as managers.

• Sreen, Naman; Tandon, Anushree; Jabeen, Fauzia; Srivastava, Shalini & Dhir, Amandeep (2023). The interplay of personality traits and motivation in leisure travel decision-making during the pandemic. Tourism Management Perspectives. ISSN 2211-9736. 46. doi: 10.1016/j.tmp.2023.101095. Full text in Research Archive Show summary

  COVID-19 has negatively affected the travel and tourism industry and may continue to do so in the future. Therefore, hospitality businesses need to pay attention to consumer reactions, concerns, and motives for travelling in this era. This study leverages the stimulus-organism-behaviour-consequence (SOBC) model to examine psychological factors that influence Japanese travellers’ intention to travel and willingness to pay premiums for safe travel by analysing data from 790 respondents. The findings of the study reveal that extraversion positively associates with introjected motivation and negatively with amotivation. Neuroticism personality type positively associates with amotivation and negatively associates with introjected motivation. Introjected motivation positively associates with perception of safe travel during COVID-19, whereas amotivation has a non-significant association with perception of safe travel during COVID-19. Perception of safe travel positively associates with intention to travel and willingness to pay premiums for safe travel. Finally, intention to travel has no effect on willingness to pay premiums for safe travel. These findings provide valuable theoretical and managerial implications.

• Madanaguli, Arun; Dhir, Amandeep; Joseph, Rojers P.; Albishri, Norah Ali & Srivastava, Shalini (2023). Environmental sustainability practices and strategies in the rural tourism and hospitality sector: a systematic literature review and suggestions for future research. Scandinavian Journal of Hospitality and Tourism. ISSN 1502-2250. 23(1), p. 1–28. doi: 10.1080/15022250.2023.2174179. Full text in Research Archive Show summary

  Environmental sustainability in the rural tourism and hospitality (hereafter abbreviated RT) sector has received increased attention in the last decade. Although several reviews have examined sustainable tourism, a dedicated review of environmental sustainability initiatives in the RT sector is absent. To address this gap, we present a systematic literature review of 100 research articles addressing RT and environmental sustainability from 39 journals. The review indicates that this area is growing and primed for further research. We present three main contributions. First, we identify different stakeholders of RT environmental sustainability. Second, we summarize the driving and barrier roles of each stakeholder in environmentally sustainable RT. Third, we present the benefits of environmentally sustainable RT. We observe the pivotal roles played by entrepreneurs, community, tourists, and policymakers in the development of environmentally sustainable RT but note that stakeholders like corporations, non-governmental organizations, and media have received little or no attention. Based on the gaps we identified, we outline five suggestions for future research in the area and present for each a variety of possible research questions. We then summarize our findings into a RT environmental sustainability framework and discuss the academic, practical, and policy implications of the study.

• Bamel, Umesh; Talwar, Shalini; Pereira, Vijay; Corazza, Laura & Dhir, Amandeep (2023). Disruptive digital innovations in healthcare: Knowing the past and anticipating the future. Technovation. ISSN 0166-4972. 125. doi: 10.1016/j.technovation.2023.102785. Full text in Research Archive Show summary

  The twin focus on healthcare and digital transformation during the past two decades, which was intensified by the COVID-19 pandemic to an unanticipated level, has resulted in the mushrooming of literature in the area. While this has enriched the available insights, it has also created a certain amount of confusion, and there is now a need to make sense of what has been achieved before undertaking research that contributes more meaningfully to theory and practice in the area. Motivated by this need, we systematically analyze and evaluate the existing empirical research on the topic of disruptive digital innovations in healthcare. We followed a five-step approach to identify and analyze 42 congruent studies spread across domains, publishers, and geographies to achieve our objective. The outcome of our review is a conceptual framework that could serve to motivate and support future research. First, we presented a bibliographic sketch of the literature to clarify the milieu and descriptives. Next, we performed content analysis to organize the existing evidence into meaningful streams. Towards this end, we followed a structured approach to the review by defining the scope through a matrix–form conceptual framework to guide thematic analysis. Accordingly, we reported on the findings from three perspectives—theoretical, enabler, and barrier—anchoring them in four innovation implementations/outcomes: products, services, processes, and business models. Our analysis suggests that existing scholarship has drawn upon various interdisciplinary theories to map the enablers as well as the barriers that may inhibit the adoption and usage of these disruptive innovations. Based on the findings of our structured approach, we offer useful recommendations to advance research and practice in this field.

• Dhir, Amandeep; Khan, Sher Jahan; Islam, Nazrul; Ractham, Peter & Meenakshi, N. (2023). Drivers of sustainable business model innovations. An upper echelon theory perspective. Technological Forecasting and Social Change. ISSN 0040-1625. 191. doi: 10.1016/j.techfore.2023.122409. Full text in Research Archive Show summary

  This study explores the factors that drive the adoption of sustainable business model innovations (SBMIs). In this mixed-method (qualitative and quantitative) study, we draw on upper echelon theory to identify the factors that have led firms to switch from conventional products and processes to sustainable business innovation. This study of senior managers uses qualitative data to understand the mechanisms adopted by top management to make the switch to SBMIs. Data was gathered from 285 middle managers to empirically validate the theoretical model. The study concludes that in the top management team (TMT), ambidextrous learning has a positive association with the firm’s decision to adopt SBMIs. However, TMT diversity and university-industry collaboration are positively associated with ambidextrous learning by top management and, subsequently, the adoption of SBMIs. Our findings also suggest that transformational leadership positively moderates the association between TMT diversity and ambidextrous learning. However, the impact on the relationship between collaboration and ambidextrous learning is negative.

• Das, Kallol; Mungra, Yogesh; Ambika, Anupama & Dhir, Amandeep (2023). Creative Meta-Skills: Construct, Dimensions and Implications for Marketing Professionals. Australasian Marketing Journal. ISSN 1441-3582. doi: 10.1177/14413582231154268. Full text in Research Archive Show summary

  Creative skills are often regarded as a vital asset for marketing professionals. Unprecedented technology-driven shifts have further accentuated the need for creativity in marketing. However, scholars and practitioners’ understanding of the capabilities required to acquire creative skills is lacking, which is a matter of concern given the importance of these capabilities and creativity in marketing. Our study thus aims to address the following research questions: (1) What are creative meta-skills (i.e. capabilities required to acquire creative skills)? and (2) How is this construct related to other relevant constructs? In addressing these questions, we define the construct of creative meta-skills, anchored in flow theory and delineate its dimensions – that is, creative growth mindset, diligence and openness to feedback. Further, using the stimulus-organism-response (S-O-R) model, we relate creative meta-skills to creative performance through creative personal identity (CPI) and creative self-efficacy (CSE) and empirically test this relationship via two studies. Theoretically, this paper contributes to the literature on meta-skills and creativity in marketing (CiM) by refining the construct of creative meta-skills and by providing a conceptual framework. This topic will be a valuable addition to the marketing curriculum. Further, firms can use this study’s insights to enhance their marketing professionals’ creativity quotient. The hiring process for creative industries/roles would benefit by considering creative meta-skills, CPI and CSE in the evaluation criteria. The paper ends with a note on its own limitations and directions for future research.

• Sharma, Mahak; Gupta, Ruchita; Sehrawat, Rajat; Jain, Karuna & Dhir, Amandeep (2023). The assessment of factors influencing Big data adoption and firm performance: Evidences from emerging economy. Enterprise Information Systems. ISSN 1751-7575. doi: 10.1080/17517575.2023.2218160. Full text in Research Archive Show summary

  The current study investigates and prioritizes 17 determinants of big data adoption (BDA) and establishes causality between these determinants’ and firms’ performance in the tourism and hospitality sector using technology, organisation & environment (TOE) framework. Semi-structured interviews and multi-criteria decision-making (MCDM) were utilized to gather data from 28 industry experts. “Big data quality” ranked as the most influential determinant, while “trading partner pressure” ranked as the least influential determinant. This study’s findings highlight the need for governments across the globe to propose and implement policies to reduce the digital divide and enhance standardization.

• Dhir, Amandeep; Talwar, Shalini; Islam, Nazrul; Alghafes, Rasha & Badghish, Saeed (2023). Different strokes for different folks: Comparative analysis of 3D printing in large, medium and small firms. Technovation. ISSN 0166-4972. 125. doi: 10.1016/j.technovation.2023.102792. Full text in Research Archive Show summary

  Industry 4.0 technologies such as 3D printing have radically transformed innovative outcomes for firms in terms of product design and offerings in the recent past. Acknowledging the impact, existing scholarship has delved into different dimensions of this technology and outcomes of its adoption, yet when compared with the scale of industrial activity globally and the varied possibilities associated with the adoption of this relatively new technology, the literature is woefully lean. Discussions and conversations on facilitators and inhibitors of adoption and continued usage are still nascent, particularly when one ponders upon specific insights related to sectors and firm size. The present study seeks to address this paucity by using the lens of firm size. Specifically, the study examines how firm size impacts various positive and negative outcomes of industry 4.0 innovation adoption and usage using 3D printing as an exemplar. Toward this end, we conducted a qualitative study to collect responses from 46 managers, 23 each from large-size and small-size enterprises operating in the United Kingdom. Thematic coding of responses revealed five aggregate dimensions representing facilitators and four aggregate dimensions representing inhibitors. Analysis of the findings revealed differences in outcomes with firm size, indicating that the adoption and optimal use of innovations such as 3D printing were indeed incumbent on firm size in the case of disruptive, technology-driven innovations that are generically presumed to have positive outcomes. Overall, the findings of this study provide new insights into various facilitators and inhibitors of the adoption of 3D printing technology, which can help firms to make better strategic decisions on the effective usage of this technology.

• Madanaguli, Arun; Dhir, Amandeep; Talwar, Shalini; Clauss, Thomas; Kraus, Sascha & Kaur, Puneet (2022). Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons. Technovation. ISSN 0166-4972. 119. doi: 10.1016/j.technovation.2022.102582. Full text in Research Archive Show summary

  The open innovation paradigm has created substantial new opportunities for firms in various sectors. However, scholars have long expressed concern that open innovation also entails a dark side, which can result in value co-destruction. This concern highlights the importance of devoting attention to the perils of pursuing open innovation. Existing scholarship has given due credence to these perils by examining various associated risks and uncertainties. We observe that the extant literature is siloed and unorganized, which impedes future research. Positing that an endeavor to organize existing studies may enhance the pace of research in the area, we attempt to address this gap by reviewing the relevant literature. We thus utilize the systematic literature review approach to identify, synthesize, and critically analyze 80 related research articles. Based on this analysis, we present the bibliometric profile of the extant research and a typology of five risks in open innovation: data-related risks, people-related risks, firm-level risks, outcome risks, and other risks. In addition, we discuss a specific risk management approach for each of the identified risks. Beyond providing a lucid narrative of the extant literature, we also identify unexplored avenues and offer an overarching framework to conceptualize future research potential in the area. From a practical perspective, managers can utilize this framework as a risk assessment tool when engaging in open innovation. In sum, this review—one of the first of its kind—offers a valuable consolidation of the state of the art of open innovation risk research, which can meaningfully advance theory and practice in the area.

• Hattingh, Marie; Dhir, Amandeep; Ractham, Peter; Ferraris, Alberto & Yahiaoui, Dorra (2022). Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users. Technological Forecasting and Social Change. ISSN 0040-1625. 185, p. 1–14. doi: 10.1016/j.techfore.2022.122099. Full text in Research Archive Show summary

  The proliferation of social media platforms has provided researchers with ample opportunities to explore the implications of these platforms' positive and negative use. Focusing on the latter, the literature has highlighted the severe implications of the fear of missing out (FoMO) and its associations with negative aspects of social media use, such as the problematic use of social media, phubbing, and reduced well-being. Our study investigates the association between FoMO and social media fatigue, which is mediated by information and communication overload, online subjective well-being (OSWB), and compulsive social media use (compulsive use). The proposed model is grounded strongly in self-determination theory (SDT), the theory of compensatory Internet use (TCIU), and the limited-capacity model of motivated mediated message processing (LC4MP). We tested the model using two independent cross-sectional data sets collected from Instagram and Snapchat users. Our findings, which align with TCIU, suggest that FoMO is positively associated with information overload and compulsive use for both Instagram and Snapchat users. For Snapchat users, FoMO is also positively associated with communication overload and OSWB. The overuse aspect associated with TCIU is explained in the strong positive associations between FoMO and compulsive use among both Instagram and Snapchat users. In addition, OSWB, information overload, and compulsive use are positively associated with social media fatigue for users of both platforms. In contrast, communication overload significantly predicts social media fatigue for Snapchat users only.

• Scuotto, Veronica; Garcia-Perez, Alexeis; Kalisz, David E. & Dhir, Amandeep (2022). Responsible I(m)ovation in Asia Pacific regions. Asia Pacific Journal of Management. ISSN 0217-4561. doi: 10.1007/s10490-022-09803-2. Full text in Research Archive Show summary

  Over the past 20 years, a debate has developed on the differences between innovation and imitation strategies as mechanisms by which businesses operating in the Asia Pacific region may gain a competitive advantage. The current research contributes to this debate from a different perspective by exploring some of the challenges and opportunities associated with the combination of both strategies into what has been defined as imovation. Imovators and imovations do not stand alone in business ecosystems. Rather, they should be embraced in the context of sustainability-related virtues and emerging capabilities, such as ethical behaviour, co-responsibility and positive social impact. Taking dynamic capabilities as a theoretical lens, this paper conducts an empirical investigation of responsible imovation in a sample of 180 enterprises operating in the Asia Pacific market. In particular, this research evaluates the relationship between dynamic capabilities and imovation capabilities using a logistic regression analysis whereby we correlate the three main features of imovation strategies: strategic alliances, strategic decision-making and product innovations. To the best of our knowledge, ours is the first study to focus on responsible imovation in the Asia Pacific market from an empirical perspective. The research highlights the key organisational and individual actions with the potential both to preserve existing capabilities and to create and integrate new ones. Our findings highlight the importance of technology adoption for responsible imovation to become more effective and accessible to imovators in the Asia Pacific business ecosystem. We conclude that responsible imovations combined with product-level innovations and core dynamic capabilities pave the way towards more rapid growth and a more sustainable competitive advantage.

• Aslam, Muhammad Shakeel; Ali, Imran; Qammar, Ahmad; Kiwan, Lea & Dhir, Amandeep (2022). How knowledge acquisition creates a competitive edge? A qualitative inquiry from international consultancy alliance. International Marketing Review. ISSN 0265-1335. 39(3), p. 653–681. doi: 10.1108/IMR-03-2021-0111. Full text in Research Archive Show summary

  Purpose The current study attempts to bridge the existing gap related to the role of knowledge acquisition from international alliance partners to improve competitiveness by examining the distinct processes of knowledge acquisition and the challenges confronted in this learning process in order to enhance local and international market performance. Design/methodology/approach Following case-study approach based on systematic combining, the study presents a case of knowledge acquisition and learning in the context of an international consultancy alliance between leading Pakistani and Chinese engineering firms using six in-depth interviews of key engineers to explore the dynamic mechanisms for knowledge acquisition and learning from the Chinese firm. Grounded analysis drawn upon the Straussian version of grounded theory (GT) {{Strauss, 1990 #136} Strauss, 1998 #139} is used for data analysis in this research. Findings It was found that the processes of explicit and implicit knowledge acquisition from Chinese firms are integrated consultancy working, social and technical adaptability and seeking confirmation about the work done and knowledge/theories and models used in work. However, these processes are quite complex, posing serious challenges for National Engineering Services, Pakistan to acquire the required knowledge, which can be addressed through partners' motivation to share and acquire knowledge, cultural intelligence and friendship and informal association. The study also found that the knowledge acquired from technologically advanced international organizations by the host partner in the international strategic alliance not only provides a competitive edge to the local host in its local market but also builds its capacity to undertake similar projects in other parts of the world, substantially enhancing its market success. Originality/value Adding up to the current literature that focuses on knowledge acquisition in a parent-subsidiary relationship, the current research proposes a framework for knowledge acquisition in the unique context of international strategic alliances. The research provides managerial guidelines to manage knowledge acquisition for gaining a competitive edge that would be helpful for the managers in the era of growing interdependence among the organizations across the borders.

• Luqman, Adeel; Zhang, Qingyu; Kaur, Puneet; Papa, Armando & Dhir, Amandeep (2022). Untangling the role of power in knowledge sharing and job performance: the mediating role of discrete emotions. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-01-2022-0016. Full text in Research Archive
• Awan, Usama; Hannola, Lea; Tandon, Anushree; Goyal, Raman Kumar & Dhir, Amandeep (2022). Quantum computing challenges in the software industry. A fuzzy AHP-based approach. Information and Software Technology. ISSN 0950-5849. 147. doi: 10.1016/j.infsof.2022.106896. Full text in Research Archive Show summary

  Context The current technology revolution has posed unexpected challenges for the software industry. In recent years, the field of quantum computing (QC) technologies has continued to grow in influence and maturity, and it is now poised to revolutionise software engineering. However, the evaluation and prioritisation of QC challenges in the software industry remain unexplored, relatively under-identified and fragmented. Objective The purpose of this study is to identify, examine and prioritise the most critical challenges in the software industry by implementing a fuzzy analytic hierarchy process (F-AHP). Method First, to identify the key challenges, we conducted a systematic literature review by drawing data from the four relevant digital libraries and supplementing these efforts with a forward and backward snowballing search. Second, we followed the F-AHP approach to evaluate and rank the identified challenges, or barriers. Results The results show that the key barriers to QC adoption are the lack of technical expertise, information accuracy and organisational interest in adopting the new process. Another critical barrier is the lack of standards of secure communication techniques for implementing QC. Conclusion By applying F-AHP, we identified institutional barriers as the highest and organisational barriers as the second highest global weight ranked categories among the main QC challenges facing the software industry. We observed that the highest-ranked local barriers facing the software technology industry are the lack of resources for design and initiative while the lack of organisational interest in adopting the new process is the most significant organisational barrier. Our findings, which entail implications for both academicians and practitioners, reveal the emergent nature of QC research and the increasing need for interdisciplinary research to address the identified challenges.

• Cottafava, Dario; Ascione, Grazia Sveva; Corazza, Laura & Dhir, Amandeep (2022). Sustainable development goals research in higher education institutions: An interdisciplinarity assessment through an entropy-based indicator. Journal of Business Research. ISSN 0148-2963. 151, p. 138–155. doi: 10.1016/j.jbusres.2022.06.050. Full text in Research Archive Show summary

  Since 2015, the United Nations has urged higher education institutions (HEIs) to adopt an interdisciplinary approach towards the Sustainable Development Goals (SDGs). In other words, universities are encouraged to transcend any single disciplinary perspective in exploring sustainable development issues. This study examines the importance of driving the scientific production of HEIs towards the SDGs as a concrete institutional contribution to sustainable development. While bibliometric tools for the SDGs are currently emerging, the existing models have not focused on interdisciplinarity or on their usefulness as decision-management tools to drive SDG-related research at a micro-scale (i.e. the institutional level). This study proposes a novel multi-step methodology. It develops an initial case study, which applies information system design theory (ISDT) to map and assess interdisciplinary research into each SDG at an Italian generalist university (University of Turin). Utilising a quantitative text analysis, we examined a database containing over 30,000 entries representing the university’s SDG-related scientific production from 2015 to 2019. Subsequently, we conducted a social network analysis (SNA) of co-authorship to measure interdisciplinarity for each SDG. We defined interdisciplinarity as collaboration among researchers in diverse disciplines. We employed a modularity algorithm to select bottom-up clusters of researchers from diverse departments. Finally, we analysed the identified clusters to propose an Interdisciplinarity Sustainability Index (ISI) capable of identifying the most investigated and interdisciplinary SDGs. Ultimately, our results enable the quantification of interdisciplinary SDG research via the proposed methodology. The study helps to visualise inter-departmental collaborations and thus informs university managers’ efforts to identify and coordinate compatible research groups to bridge inter-organisational boundaries.

• Issac, Abraham Cyril; Bednall, Timothy Colin; Baral, Rupashree; Magliocca, Pierpaolo & Dhir, Amandeep (2022). The effects of expert power and referent power on knowledge sharing and knowledge hiding. Journal of Knowledge Management. ISSN 1367-3270. doi: 10.1108/JKM-10-2021-0750. Full text in Research Archive Show summary

  Purpose – The purpose of this research study is to determine the ways in which employees’ personal power-expert and referent power influences their knowledge sharing and hiding behaviour. There are hardly any studies that have investigated the effects of employee power and expectations regarding the consequences of divulging knowledge. In this study, the authors investigate whether expected gains and losses in employee personal power influence employees’ willingness to participate in knowledge transfer. Design/methodology/approach – The authors adopted a two-wave survey design and collected critical data from 288 employees of knowledge-intensive industries identified through online technogroups, such as Stack Exchange. In the first wave, out of the total, 192 knowledge workers attended the follow-up survey. The authors apply polynomial regression followed by surface response analysis to establish the effects of any discrepancy between the current levels of employees’ personal power and their expected levels if they divulge their unique critical knowledge. Findings – The authors find out that employees having relatively strong personal power are more likely to share knowledge, and the expected losses in power are categorically associated with a reduced intention to share knowledge. The authors also observed an increased knowledge hiding with expected losses in power. Surprisingly, the authors find that these established negative outcomes are also specifically associated with the expected gains in personal power. Research limitations/implications – The most significant contribution of this study is to establish that power plays an important but complex role in determining the employees’ participation in knowledge transfer activities. The authors specifically conclude that the optimal scenario for knowledge sharing is one in which the employees’ contributions are fairly valued and their reputation is not expected to change because of knowledge sharing. Originality/value – To the best of the authors’ knowledge, this study is one of the first comprehensive studies that link power to both sharing and hiding of knowledge. This study is also unique in terms of its investigation of the effects of any discrepancy between current levels of employees’ personal power and their expected levels if they share or hide their unique critical knowledge. Thus, this research study is a unique contribution in terms of what and why of an untouched area in the entire knowledge management literature with a special focus on knowledge sharing and hiding

• Kaur, Puneet; Talwar, Shalini; Madanaguli, Arun; Srivastava, Shalini & Dhir, Amandeep (2022). Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses. Journal of Business Research. ISSN 0148-2963. 144, p. 1234–1248. doi: 10.1016/j.jbusres.2022.01.067. Full text in Research Archive Show summary

  Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their communities and society. Academic research has also kept pace with the rising industry interest. The literature on CSR has grown appreciably, offering important insights that scholars must collectively evaluate if they are to inform theory and practice. Appreciating the value of such an endeavour, the present study utilised a critical systematic literature review (SLR) to analyse the literature published on the role of CSR in the restaurant sector from 2004 to 2021. The SLR was executed, first, by identifying relevant studies using a clearly defined search protocol. This process resulted in 67 studies. Subsequently, a content analysis we performed on these studies to delineate thematic areas of research. Based on the stakeholder perspective, two main themes and six sub-themes of research related to individual, organisational and societal levels were identified. In addition, the content analysis also identified crucial research gaps, providing the basis for a future research agenda and the development of a research framework for the reference of scholars and practitioners. The findings of the SLR provide valuable insights that can support efforts currently underway to strengthen CSR in the restaurant sector.

• Talwar, Shalini; Kaur, Puneet; Nunkoo, Robin & Dhir, Amandeep (2022). Digitalization and sustainability: virtual reality tourism in a post pandemic world. Journal of Sustainable Tourism. ISSN 0966-9582. 30(8), p. 1–28. doi: 10.1080/09669582.2022.2029870. Full text in Research Archive Show summary

  The government-imposed COVID-19 pandemic control measures brought the tourism sector to a complete halt. However, virtual reality (VR) tourism offered people a way to escape the isolation. Media reports and research have noted heightened activity in VR tourism, which has been touted as “alternative tourism” and “eco-tourism”. However, scholars have yet to determine whether this shift is temporary or will persist after the pandemic is over. Questions also remain regarding the factors driving this behaviour. The present study uses stimulus-organism-response theory (SOR) to propose a sequential mechanism of the interplay of antecedents and outcomes, theorising VR tourism as a sustainable tourism solution long into the future. The model, tested by analysing 359 responses collected from VR users through Prolific Academic, confirmed the positive association of the environmental impact of touristic travel and pandemic travel anxiety with eco-guilt; pandemic travel anxiety, moreover, was also associated with attitude towards VR tourism. Furthermore, attitude towards VR tourism was positively associated with willingness to forgo the pleasure of in-situ tourism and post-pandemic VR tourism continuance intentions, with willingness also mediating the association between the other two. Finally, willingness partially mediated the association of attitude and fully mediated the association of eco-guilt with intentions.

• Ozdemir, Dilek; Sharma, Mahak; Dhir, Amandeep & Daim, Tugrul (2022). Supply chain resilience during the COVID-19 pandemic. Technology in society. ISSN 0160-791X. 68. doi: 10.1016/j.techsoc.2021.101847. Full text in Research Archive Show summary

  The COVID-19 pandemic has challenged supply chains more seriously challenged than ever before. During this prolonged global health crisis, supply chain managers were forced to rely primarily on solutions developed for limited and foreseeable crises. This study aimed to understand how well existing solutions facilitated supply chain resilience in the UK perishable goods market. Consistent with this aim, we developed a research model based on the supply chain resilience literature and tested it with covariance-based structural equation modelling. Data were collected from 282 retail employees. Supply chain velocity was the preferred measure of resilience. The findings demonstrate that pandemic-related disruptions have affected resilience-building activities. While both proactive and reactive approaches have promoted resilience building during the pandemic, they have not been sufficient to ameliorate all the pandemic's negative effects. Innovation featured as the most effective factor, followed by robustness, empowerment, and risk management via reduced risk. The effect of firm size was significant only on supply chain risk management, with larger companies more efficiently applying risk management practices. The results emphasise the importance of innovation for supply chain resilience. Regardless of firm size, innovation works for every company. Empowerment is another costless and effective tool. Therefore, it is safe to conclude that innovation and empowerment can help organisations to manage their supply chains effectively during crises. Companies can strengthen their supply chain resilience by developing strong relationships with their supplier and employees.

• Chaudhary, Sanjay; Dhir, Amandeep; Battisti, Enrico & Kliestik, Tomas (2022). Mapping the field of crowdfunding and new ventures: a systematic literature review. European Journal of Innovation Management. ISSN 1460-1060. doi: 10.1108/EJIM-05-2022-0241. Full text in Research Archive Show summary

  Purpose Crowdfunding, an alternative funding source to support entrepreneurial initiatives, has increasingly attracted the attention of scholars. However, knowledge of the drivers and outcomes of crowdfunding is currently scant. This study thus presents a review of the extant literature on new ventures soliciting crowdfunding. Design/methodology/approach The authors conducted a systematic literature review (SLR) of peer-reviewed articles, identifying and thematically analyzing 58 publications. Findings The thematic analysis revealed six main themes: a) founders and crowdfunding, b) signaling and crowdfunding, c) digitalization and crowdfunding, d) outcomes, e) geography and crowdfunding and f) success factors. In addition, crucial research gaps are identified to guide future research. Practical implications Beyond classifying the material on the basis of the thematic analysis and identifying potential future research avenues, the study has main implications. The authors detailed how crowdfunding, as a source of entrepreneurial funding, differed from other funding sources and explored entrepreneurial challenges that may be encountered in managing crowdfunding campaigns. The findings may thus help in the design of crowdfunding campaigns and serve educators in various disciplines when teaching and training participants on designing and promoting crowdfunding campaigns. Originality/value After identifying and integrating results from relevant articles on crowdfunding, the authors explained dominant themes in the literature and proposed a conceptual framework wherein the authors highlight factors that influence crowdfunding outcomes. The authors highlight the increasing relevance of crowdfunding for new ventures and elucidate avenues for future research.

• Gill, Seerat Kaur; Dhir, Amandeep; Singh, Gurparkash & Vrontis, Demetris (2022). Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation. Journal of Business Research. ISSN 0148-2963. 138, p. 275–286. doi: 10.1016/j.jbusres.2021.09.029. Full text in Research Archive Show summary

  With the increasing post-massification of higher education institutions (HEIs), access-providing business schools (vs elite educational institutions) continue to rank at the bottom in terms of quality. This study defines and develops a measure of quality in the context of access-providing business schools in a developing country. Access-providing private business schools face competing challenges of balancing inclusiveness and access with excellence and quality. Pursuing inclusiveness and access alongside excellence and quality seems a utopian ideal. However, this study propounds transformative quality as key for addressing these conflicting issues, which have long impacted post-massification and continue to have a grave effect post-pandemic. We propose a five-factor, 27-item scale of transformative quality (TRFQ). We validated the proposed scale through three studies exploring the perspectives of front-line faculty members representing 25 business schools from 10 major cities in India. The study results indicate that TRFQ comprises five dimensions such as critical confidence, problem-solving skills for approach-avoidance, overall awareness, overcoming prejudices and skillfulness. The role of TRFQ in future research has implications and recommendations for institutional management in business schools and for policymakers.

• Ogbonnaya, Chidiebere; Dhir, Amandeep; Maxwell-Cole, Alexander & Gorny, Tomasz (2022). Cost-cutting actions, employment relations and workplace grievances: Lessons from the 2008 financial crisis. Journal of Business Research. ISSN 0148-2963. 152, p. 265–275. doi: 10.1016/j.jbusres.2022.07.055. Full text in Research Archive Show summary

  Periods of economic recession are typically accompanied by the use of cost-cutting actions, such as wage cuts or freezes, increased workloads and reduced training expenditures. While such actions are expected to boost performance, at least in the short-term, their effects on employee attitudes and behaviours at work have been the subject of much research. In this study, we examine how management's use of cost-cutting actions could have a detrimental impact on two aspects of the employment relations climate—the quality of employee–management relations and the level of employees’ trust in management; further, we investigate how these relationships might lead to an increase in employee complaints against their organisations. Using multilevel data from 21,981 employees in 1,923 workplaces, we show that the use of cost-cutting actions violates the psychological contract, which, in turn, contributes to strained relations between employees and management. However, in workplaces where employees are actively involved in decision-making, cost-cutting actions are less likely to have a negative impact. We discuss the theoretical and practical implications of our study using psychological contract theory.

• Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Salo, Jari & Dhir, Amandeep (2022). The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour? Journal of Retailing and Consumer Services. ISSN 0969-6989. 66. doi: 10.1016/j.jretconser.2021.102901. Full text in Research Archive Show summary

  Food waste is a serious problem that impacts the environment and sustainability by increasing greenhouse gas emissions from landfills. Food waste also represents a social challenge because it raises serious concerns about food security. While acknowledging that households waste a great deal of food because they lack a proper routine for reusing leftovers and purchase more food than required, few studies have extensively examined the drivers of leftover reuse and over-ordering. We address this gap using the stimulus-organism-response paradigm. Moral norms and anticipated pride are conceptualised as stimuli that impact the organismic state of intentions against food waste and response in the form of leftover reuse routines and over-purchasing of food. Data collected from 443 individuals residing in the United States confirm the positive association of norms and pride with intentions. Statistical analyses also reveal a positive association between intentions and leftover reuse routines and a negative association between intentions and over-purchasing of food. The results further demonstrate the mediation effect of intentions on the association of moral norms and anticipated pride with both response variables; in addition, we find that household income exerts a positive moderation effect on the association of norms and pride with intentions and a negative moderation effect on the association of anticipated pride with over-purchasing of food. Researchers, organisations and policymakers can draw upon these findings to motivate future research, propose effective strategies and enact favourable policies to promote sustainability and reduce food-related waste at the household level.

• Jabeen, Fauzia; Kaur, Puneet; Talwar, Shalini; Malodia, Suresh & Dhir, Amandeep (2022). I love you, but you let me down! How hate and retaliation damage customer-brand relationship. Technological Forecasting and Social Change. ISSN 0040-1625. 174. doi: 10.1016/j.techfore.2021.121183. Full text in Research Archive Show summary

  The literature on the dark side of the customer-brand relationship is still evolving. Admittedly, scholars have given it noteworthy attention in the recent past, yet gaps persist related to the products and services, antecedents, and consequents examined. Our study augments the understanding of the negative aspects of the customer-brand relationship by examining brand hate and betrayal as its two manifestations. Using online food delivery (OFD) platforms as the product/service under focus, we employ a mixed-method approach to identify the negative experiences (i.e., safety and hygiene grievances, dissatisfaction, negative word of mouth, and advertisement overload) that could stimulate the negative emotions of betrayal and hate in customers. Thereafter, we examine the desire for avoidance and retaliation as a response to these negative feelings. Our model is grounded in the Stimulus-Organism-Response framework and tested through analysis of data collected from 342 OFD users in the United States. The structural equation modelling results confirm a positive association of customer dissatisfaction, negative word of mouth, and advertisement overload with brand betrayal and hate. Betrayal and hate, in turn, associate positively with avoidance and retaliation. Brand love positively moderates the association of advertisement overload with betrayal and hate and safety and hygiene grievances with betrayal.

• Wahab, Hamza Kaka Abdul; Tao, Meng; Tandon, Anushree; Ashfaq, Muhammad & Dhir, Amandeep (2022). Social media celebrities and new world order. What drives purchasing behavior among social media followers? Journal of Retailing and Consumer Services. ISSN 0969-6989. 68. doi: 10.1016/j.jretconser.2022.103076. Full text in Research Archive Show summary

  Social media celebrities (SMCs) and social media platforms (SMPs) have become indispensable in today’s business and marketing settings. Drawing on the celebrity influence model (CIM), this study examines the impact of SMCs on their followers’ purchase intention and the moderating influence of SMP usage on the relationships between (a) SMCs and their followers’ purchase intention, (b) para-social relationships (PSR) and purchase intention, and (c) identification and purchase intention. We collected 665 valid responses via an online ques- tionnaire in China and then employed partial least squares structural equation modelling (PLS-SEM) to examine the proposed relationships between the variables. The findings revealed that SMCs do not significantly influence their followers’ purchase intention directly; however, they do exert such influence through PSR and identifi- cation. The results further indicated that SMP usage moderates the effect of PSR and identification on purchase intention. Our study offers both theoretical and managerial contributions. Theoretically, the incorporation of CIM into this study’s model augments the PSR and identification literature in the context of SMCs. Again, the moderating effect of SMP usage that we reveal is novel in the social media literature. In practice, marketers in China should consider the credibility and rapport a particular social media celebrity has with his or her followers before contracting that particular celebrity to endorse their products.

• Gursoy, Dogan; Malodia, Suresh & Dhir, Amandeep (2022). The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions. Journal of Hospitality Marketing & Management. ISSN 1936-8623. 31(5), p. 527–534. doi: 10.1080/19368623.2022.2072504. Full text in Research Archive
• Malodia, Suresh; Ferraris, Alberto; Sakashita, Mototaka; Dhir, Amandeep & Gavurova, Beata (2022). Can Alexa serve customers better? AI-driven voice assistant service interactions. Journal of Services Marketing. doi: 10.1108/JSM-12-2021-0488. Full text in Research Archive
• Hallikainen, Heli; Luongo, Milena; Dhir, Amandeep & Laukkanen, Tommi (2022). Consequences of personalized product recommendations and price promotions in online grocery shopping. Journal of Retailing and Consumer Services. ISSN 0969-6989. 69. doi: 10.1016/j.jretconser.2022.103088. Full text in Research Archive Show summary

  Shopping convenience can be turned into a competitive advantage for online grocery retailers. Consequently, we study how personalized product recommendations (recommendation agents) and price promotions (algorithmic pricing) compensate for the negative impact that consumer's perceived cognitive effort causes on loyalty. By default, the relationship from perceived cognitive efforts to attitudinal and behavioral loyalty is negative, yet these results demonstrate that personalized price promotions lessen the negative impact, while personalized product recommendations do not have such an influence. The findings contribute to a better understanding of personalized marketing activities in today's data-driven online grocery retailing.

• Chaudhary, Sanjay; Dhir, Amandeep; Gligor, David; Khan, Sher Jahan & Ferraris, Alberto (2022). Paradoxes and coping mechanisms in the servitisation journey. Industrial Marketing Management. ISSN 0019-8501. 106, p. 323–337. doi: 10.1016/j.indmarman.2022.09.005. Full text in Research Archive

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• Malodia, Suresh; Dhir, Amandeep; Alshibani, Safiya Mukhtar & Christofi, Michael (2023). Correction to: Born global: antecedents and consequences of innovation capabilities (Asia Pacific Journal of Management, (2023), 10.1007/s10490-023-09909-1). Asia Pacific Journal of Management. ISSN 0217-4561. doi: 10.1007/s10490-023-09924-2. Full text in Research Archive
• Perotti, Francesco Antonio; Dhir, Amandeep; Alon, Ilan & Ferraris, Alberto (2024). Collaborate or Perish: Harnessing Strategic Drivers to Navigate the Circular Economy Transition. Universitetet i Agder. ISSN 9788284272276. Full text in Research Archive Show summary

  In an era marked by burgeoning environmental concerns and resource depletion, integrating economic growth with sustainable development has become imperative. In response, this research project dwells on circular economy as a strategic approach that promotes a shift from traditional production and consumption systems to restorative and renewable ones. Through four distinct studies, I investigated the practices driving circular principles’ adoption in businesses, winking at inter-organisational collaborative approaches. The dissertation includes a systematic literature review, two multiple case studies with differing philosophical positions, and deductive research based on structural equation modelling. As a result, it recognises and clarifies some critical drivers of circular economy adoption in businesses, which are enabled and empowered by a multistakeholder approach. Findings highlight the importance of strategic collaboration, open innovation, and digital technologies in encouraging circular products, processes, and practices development in collaborative business models. Each study made a specific contribution to the literature by wearing different theoretical lenses, including the resource-based view of the firm, stakeholder theory, and institutional theory. In terms of practical implications, this dissertation provides valuable insights into the strategic drivers and collaborative practices essential for achieving sustainable development and pursuing the circular economy transition.

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