Mail services

Outgoing mail

Kristiansand

All outgoing mail must go through UiA Help in D1 at the University Library by 1:00 PM.

UiA Help also receives private mail if the letter is already stamped, as well as packages that are ready for pickup (with the correct address label).

Grimstad

The submission deadline for outgoing mail from UiA Help is 13:30.

UiA Help receives pre-stamped mail, including packages that are ready for pickup (with the correct address label).

Pre-stamped letters can also be placed in the red mailbox outside the main entrance. This mail will be taken when the postal service picks up external mail at 14:00.

For mail and packages to be sent abroad (not regular letter mail):

To ensure your shipment reaches its destination safely and passes through global customs, it must be labeled with the contents and an estimated value in NOK if it's not regular letter mail.

If the shipment weighs more than 2 kg, it must arrive with a completed proforma invoice. All sections marked with 'X' must be filled out.

Download proforma

If the shipment is a package under 2 kg, we fill out the customs declaration via Bring.

Internal mail

There are daily mail rounds on both campuses, and a daily route between Grimstad and Kristiansand. If you need to send something between the campuses, you must deliver it before 08:00 in Kristiansand and before 10:00 in Grimstad.

If you need to send something internally, mark the internal mail with the following information:

• Full name of recipient
• Building number (e.g., A4)
• Campus GRIMSTAD or KRISTIANSAND

Example:

First Name Last Name
Economics Department. A4. (Kristiansand – if sent from Grimstad)

Write clearly - use a good pen.

When is the mail delivered?

• Mail is delivered every morning to UiA Help, which then sorts the mail to individual units for distribution.
• There are two mail routes delivered by car and one manual route to faculties and departments.

Mail routes Kristiansand

• 09:45 - 10:30 Main buildings (A-E)
• 11:30 - 12:15 Other buildings

Mail routes Grimstad

• Internal campus Grimstad: When the internal delivery from the mail truck arrives, the mail is sorted and distributed around the building, usually by 12:00.

All internal and external mail is delivered to the mailrooms.

Additional information

• All shipments over 2 kg are sent as packages and can be tracked (including registered mail). If you want tracking, include your email address in clear writing.
• For international packages, a proforma invoice must be filled out correctly to avoid customs issues. University mail services can assist with the paperwork, but we need information about the contents.
• Use country codes (e.g., SE for Sweden) when addressing. See addressing tips on posten.no.

Receiving packages

• If you receive a notification about a package, it might be at a post office. Search using the tracking number on posten.no.
• Packages arriving at UiA Help are delivered to the appropriate faculty/department. Confirm receipt via email or SMS.
• IT equipment is first delivered to the goods reception at the Operations Department before reaching the IT department. If you are waiting for IT equipment, wait for notification from UiA instead of Bring/Posten.

Express shipments

• Domestic: Express packages for overnight delivery are sent by marking the package with "EXPRESS OVERNIGHT" and delivering it to university mail before 13:00.
• International: DHL is used for express shipments outside Europe. Remember to include the recipient's phone number. University mail will handle the rest.
• Bring's partners handle deliveries within Europe.

Envelopes

• Order envelopes via the form for both Kristiansand and Grimstad.
  Order envelopes
• Available formats: C4, C5, C5/6, B4, B5, E4, E5, S4, S5, U4 (for international).

Mis-sorted mail

• Mis-sorted mail is returned to UiA Help. Mark it with "MIS-SORTED FROM [building]" on a post-it note.