Teams Telephony

Teams Telephony supports features such as call forwarding, call transfer, queues, and voicemail. This enables you to manage all communications—both internal Teams calls and external phone calls—within a single platform. Every employee is assigned a phone number through the university, allowing you to make and receive calls using your UiA phone number directly in Teams. This integration simplifies communication, providing a convenient, unified solution for all your telephony needs.

User Guides for Teams Telephony

Managing Availability in Teams

In Teams for mobile devices, you can specify "availability" to prevent notifications when you are off work.

Method 1:

1. Click on your profile picture/initials.
2. Select “Notifications.”
3. Click on “During quiet time.”
4. Enable “Quiet hours” and optionally “Quiet days” and choose the times.

Method 2:

1. Go to Profile, then Settings.
2. Halfway down the page, you will find an option for "Availability."
3. Open it to set up your office hours.

Need more assistance?

Find help on Microsoft's website.

Configuring Ring Sound Through Speakers

If using a headset connected to the PC for Teams, you might miss incoming call notifications. Here’s how to configure the ring sound to play through your PC’s speakers while keeping call audio in the headset.

1. Open Teams and click on the three dots next to your profile picture at the top right.
2. In the menu, select "Settings."
3. On the next screen, choose “Devices.”
4. Under “Devices,” locate the setting for “Secondary ringer.” Set this to your PC’s speakers.

Need more assistance? 

Find help on Microsoft's website.

Starting and Responding to Calls

Here are some knowledge articles from Microsoft that provide the latest information:

• The first things you should know about calls
• Start a call from a chat
• Use the dial pad to make a call
• Answer a call

Teams on Mobile Devices

You can install Teams on your mobile devices to make and receive calls.

The mobile client is quite similar to the one on PC/Mac. Remember to enable notifications if you want to use Teams on a mobile phone to see incoming calls and messages.

User Guides for Mobile Devices:

• Start a call from a chat in Teams
• Use the dial pad to make a call
• Answer a call

Teams for iPhone

Teams for Android

Forwarding, Transferring, and Placing Calls on Hold

Explore knowledge articles about call forwarding, transferring, and how to place calls on hold.

• Call Forwarding, Groups, and Simultaneous Ringing in Teams
• Transfer a Call in Teams
• Put a Call on Hold in Teams