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RPA for Case Processing
RPA technology is used to automate repetitive case processing tasks, such as data collection and processing, report generation, and system updates. This saves time and increases the accuracy of case processing.
API for Data Integration
The IT department develops and offers APIs for transferring data between systems to enable information sharing and synchronisation across platforms. APIs make it easier to integrate different tools and systems without manual intervention.
Ordering and Access
Users can order services via the self-service portal, specifying their needs for automation and data integration. The IT department assesses and implements solutions according to the university's requirements and security policies.