Service design and delivery

The student

Knowledge

• demonstrates broad knowledge of communication, interaction and collaboration, and of how language and culture affect this
• demonstrates knowledge of interdisciplinary, interprofessional and cross-sectoral collaboration between and across companies and levels
• is familiar with political and administrative decision-making processes, the most common models for organizing and managing welfare services, and the role of the social educator as a health and social policy actor
• demonstrates knowledge of how society is built up, functions and changes, and how individuals' behavior and situation are affected by the society they are part of
• demonstrates knowledge of the health and welfare system, current laws and regulations and guidelines in the health and social sector
• demonstrates knowledge of how health and social policy guidelines affect the performance of services and the life situation of service recipients
• is familiar with user-driven innovation

Skills

• is able to apply professional knowledge to assess what may contribute to interdisciplinary, interprofessional and cross-sectoral collaboration
• is able to apply and develop individual plans to ensure comprehensive and coordinated services
• is able to apply up-to-date knowledge of the health and welfare system, laws, regulations and guidelines to ensure equal and professionally sound offers to service recipients
• is able to apply professional knowledge to assess situations that may develop as threatening to patients and staff and implement measures to prevent such incidents
• is able to apply professional knowledge and relevant results from research and development work to develop services

General competence

• is able to plan and implement targeted cooperation processes and to prevent and resolve conflicts
• is able to plan and carry out collaboration using relational, communication, cultural and management skills
• is able to exchange views and experiences with others and through collaboration contribute to the development of good practice
• is able to convey professional views and experience-based knowledge related to the rights of the disabled to contribute to self-determination and equal participation in society for people with disabilities
• demonstrates insight into organizational changes and improvement of services
• demonstrates insight into quality work, is able to assess the risk of undesirable incidents and is familiar with methods for following this up systematically through quality, notification and non-conformance management systems

• Offering and organizing services
• Organization and management
• State and municipal knowledge
• The development and principles of the welfare state
• Health and social policies
• User participation, user management and individual plan

• Participated in compulsory education
• Approved mandatory work requirements

See the subject booklet on Canvas for a more detailed description.

The exam consists of a portfolio. The folder is handed in as a group answer. The folder must contain two student works:

1. Service organization

2. Health and social policy

An overall assessment is given as passed / failed. All three student papers must be assessed as passed in order for the exam to be considered a total pass. A common grade is determined for the group. See the subject booklet on Canvas for a more detailed description.