We get a lot of questions about two-step authentication and here you will find the most common ones.
Does it cost anything to receive an SMS for two-step authnetication?
When you receive an SMS from Microsoft with a code for authentication, you are notified that you may be charged for the message or data use:
Use verification code xxxxxx for Microsoft authenticationMSG & Data rates may apply
Microsoft does not charge you for the SMS sent to you upon authentication, but your telephone operator may charge you according to your subscription. For example, your telecom operator may charge for sending SMS when you are abroad.
The same goes for authentication with the Microsoft Authenticator or Google Authenticator app. As long as you are connected to a wireless network, there will be no additional data costs, but if you are not connected to a wireless network, your telephone operator may charge you for using the network.
How to add alternative method of authentication?
If you have not already added an alternative approval method, we recommend that you do so. You then log in to the settings page and select "Add method".
In the drop-down list, select "Alternate phone" and press "Add".
You will then see a dialog box where you can enter your phone number. Remember to enter the correct country code. Press «Next».
You will then be called to test that you have entered the correct telephone number and asked to press #.
I have installed the app, but still get a code that must be entered. What do I do?
Go to the settings page. Select and select "Microsoft Authenticator Alert" as the default login method.
What do I do if I can't scan the QR-code?
If you do not get the camera to scan the QR code with when you try to set up the application Microsoft Authenticator, then go to Settings on your phone - scroll down until you find Authenticator - Give Authenticator access to Camera.
What do I do if I get a new phone or Microsoft Authenticator no longer works on my phone?
If you experience that the Microsoft Authenticator app is not working properly, or you have a new mobile phone, you must set up the Microsoft Authenticator app again.
Select Authenticator app and then "Add" - select Next until a QR code appears.
Open the Authenticator app on your phone - select "Add work or school account".
The camera will open in the app and you will be able to scan the QR-code.
Hold the camera up towards the QR-code on your PC-screen and wait for the account to be registered (green light in the frame around the picture). Select Next on the PC and a test will appear on your phone. Select Approve - then press Next on the PC.
The application is now set up.
Go to the security page (https://aka.ms/mfasetup) and verify that Microsoft Authenticator is listed as standard method of authentication.
What do I do if I get a question: "Do you want to approve the login?" when I do not try to log in?
Select "Deny" in the app.
What do I do if I have a new phone number?
If you get a new phone number, you must log in to Microsoft's security page and change the phone number there so that you get the SMS to the correct number.
What do I do if my contact list or notes has disappeared from my phone?
When the Exchange account on your mobile no longer works, some users will experience that the phone contacts or notebook disappear.
If your phone contacts disappear, do the following:
Only the Outlook application on mobile / tablet is supported by the IT department, so the first thing you need to do is download this app. See how it is done here:
Open the app - go to the top left corner (where your profile picture or profile name is) and tap Settings (gear). Where it says Email Accounts, tap the arrow to the right of Office 365 and enable the Save Contacts item.
Press "Save to my iPhone" and check if the contacts are back again.
To make your contacts available in iCloud, go to Settings, select Apple ID, iCloud, iTunes and the App Store, iCloud, and enable Contacts to use iCloud.
If your notebook disappears, do the following:
If your notes have disappeared on your mobile, it is probably because the notes have been linked to the Exchange account which now does not work or has been removed.
You must then first set up the Exchange account by going to Settings on the mobile phone (iPhone), go to Passwords and accounts, and under Accounts then select «Add account».
Select Microsoft Exchange, enter your email address (@ uia.no) and press next, select Log in and enter the username and password for your uia account and Log in. Press Archive and your Exchange account is now back in place.
Then you have to go to Settings on the mobile phone (iPhone), select Apple ID, iCloud, iTunes and App Store, iCloud, and enable Notes to use iCloud.
Then go into Notes, open the Exchange Notes, select edit in the top right corner, select Move All to iCloud.
Which methods of autnetications is available for two-step authentication?
There are several ways to accept 2-step verification. We recommend using the Microsoft Authenticator app on your mobile phone.
You can also choose to receive a code via SMS to your mobile phone.
By "add method", you choose to add authentication methods - we recommend that you have both the Microsoft Authenticator app and Alternative Phone as authentication methods. (See How to add an alternative authentication method? For a more detailed description).
By changing the "Default login method", you select which method you want to use by default.