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A Managerial Perspective on Continued Use of Information Technology

Tove Bøe disputerer for ph.d-graden med avhandlingen “A Managerial Perspective on Continued Use of Information Technology: The Complementary Role of the Principal Agency Model” onsdag 10. oktober 2018. (Foto: Privat)

This thesis study how such usage models may include key management and governing issues, — that is, how managers in organizations may proactively influence and stimulate users’ attitudes and actions toward meeting the goals of their organizations.

Tove Bøe

PhD candidate / Assistant Professor

How are information systems used in organisations, and how is the usage of IT controlled? These are questions researched by Tove Bøe for her thesis which she will defend on 10 October. 

In her thesis, Tove Bøe has developed a model which integrates two perspectives (both user and management perspectives). She develops and gets empiric support for the theoretic synthesis that explains usage and continued use of information systems in organisations. 

Tove Bøe is defending her doctoral thesis titled “A Managerial Perspective on Continued Use of Information Technology: The Complementary Role of the Principal Agency Model” on Wednesday, 10 October 2018.

She has followed the PhD programme at the Faculty of Social Sciences, specialising in information systems.

The candidate’s own description of the thesis’ essence:

«A Managerial Perspective on Continued Use of Information Technology»

A Managerial viewpoint

Understanding and predicting the use of new IT upon implementation is important for owners and managers as well as users in organizations.

While the acceptance and continued use of information technology has received considerable attention from IS researchers in the past, scarce attention has been given to how IT use has been managed.

This thesis study how such usage models may include key management and governing issues, — that is, how managers in organizations may proactively influence and stimulate users’ attitudes and actions toward meeting the goals of their organizations.

A theoretical synthesis is developed

Taking as the point of departure the Information systems continuance model (ISCM), the motivation for the study is to contribute to this stream of literature by modelling and testing managerial-derived constructs through the lens of agency theory and the model of organizational trust.

Particularly, the dissertation addresses an explicit call for studies that include managerial work-centric concepts, complementary to the traditional user-centric concepts in the ISCM.

The findings

show that a model integrating ISCM and agency theory/trust is more powerful in explaining user continuance than ISCM in isolation and provides several contributions to the literature.

Particularly, the results show that the agency theory derived concepts of incentives, goal harmony and trust are valid constructs in the synthetic model.

Disputation facts:

Candidate: Tove Bøe (1961): Master of Science in Information Systems from USN, 2012. Doctoral research fellow at USN from 2013-2017. Currently working as an assistant professor at USN.

Trial lecture and public defense will take place in Auditorium B3-008, Campus Kristiansand Wednesday, 10 October 2018

The disputation is led by Carl Erik Moe, Head of Department for Information Systems

Trial lecture at 10:00

Public defense at 12:00

Stated topic for trial lecture:"Why do the elderly continue not to use computers and what can we do about it?”

Title of thesis:"A Managerial Perspective on Continued Use of Information Technology: The Complementary Role of Principal Agency Model"

Search for the thesis in AURA – Agder University Research Archive – a digital archive for academic articles, theses and master’s dissertations by employees and students at the University of Agder. AURA is updated regularly. The thesis will be available to borrow from the University Library. Copies of the thesis will be available to borrow in the room where the disputation is held.

Opponents:

First opponent: Professor Virpi Kristiina Tuunainen, Department of Information and Service Economy, Aalto University School of Business

Second opponent: Dr. Timo Lainema, Senior Research Fellow, Turku School of Economics, University of Turku

The Evaluation Committee is headed by Professor Maung Sein, Department of Information Systems, the University of Agder 

Supervisors for the doctoral work were Professor Øystein Sørebø, USN (primary supervisor) and Professor Tom Eikebrokk, UiA (co-supervisor).